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Windows Live OneCare always “at risk” & “Checking for updates” RRS feed

  • Question

  • This morning Windows Live OneCare said my computer was “at risk”, so I selected Update.  It said “Checking for updates” for 4-5 hours.  It is connected at 44kbps.  Then a window came up that said “An automatic update to Windows Live OneCare is about to begin”.  A few minutes later a window said “Windows Live OneCare will restart your computer in 6 hours” & also gave an option to restart now.  I closed other programs & restarted.  When I restarted Windows Live OneCare it said “at risk” & “Checking for updates” even though the computer was not connected to the internet”.  I let it stay that way for a while to see if it would recognize the fact that there was no connection to the internet, but it did not.  So when it says “Checking for updates” I do not know if it is actually checking or if it just means it would like to.

     

    I do not know if when I shut the computer down it is in the midst of an update or just about to complete an update.  It does not tell me how much is left on an update so I could decide if I should leave it on for a bit longer.

     

    It almost always says “at risk” but will not show the date of the last successful update so I cannot tell if it ever works.  It always shows “Checking for updates” but does not acknowledge when it is actually downloading something.  Am I getting any protection?  What is the problem?  Is there a way of telling when the last successfull update was?

     

    I selected “Get Help with OneCare” & a window “Retreiving questions & answers about OneCare” with a blue bar running across.  This is still “retrieving” after more than 20 minutes.  Does this thing work?

     

    Garwin

     

    Saturday, March 1, 2008 10:39 PM

Answers

All replies

  •  garwin wrote:

    This morning Windows Live OneCare said my computer was “at risk”, so I selected Update.  It said “Checking for updates” for 4-5 hours.  It is connected at 44kbps.  Then a window came up that said “An automatic update to Windows Live OneCare is about to begin”.  A few minutes later a window said “Windows Live OneCare will restart your computer in 6 hours” & also gave an option to restart now.  I closed other programs & restarted.  When I restarted Windows Live OneCare it said “at risk” & “Checking for updates” even though the computer was not connected to the internet”.  I let it stay that way for a while to see if it would recognize the fact that there was no connection to the internet, but it did not.  So when it says “Checking for updates” I do not know if it is actually checking or if it just means it would like to.

     

    It almost always says “at risk” but will not show the date of the last successful update so I cannot tell if it ever works.  It always shows “Checking for updates” but does not acknowledge when it is actually downloading something.  Am I getting any protection?  What is the problem?  Is there a way of telling when the last successfull update was?

     

    Garwin

     

    I am running version 2 and have had the same problem for the last four weeks and have tried all the possible fixes short of a total uninstall and reinstall to no avail. It still sits there checking for updates but does nothing.

     

    Noddy 555

    Monday, March 3, 2008 1:31 AM
  • I believe both of you have experienced an update failure of OneCare to the latest build, unfortunately.

    Please try the following:

     

    Reboot the PC. The run the Firewall repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2

     

    And also the Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

     

    Reboot after the tool as completed.

     

    Then, open OneCare and click on check for updates.

     

    If this still doesn't resolve it, please contact support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    *or*

    Uninstall OneCare - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=663806&SiteID=2

    Download and run the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

    (note that you will need to save the tool to your desktop and then right click the file and select "Run as administrator" if you are using Vista)

    And then install OneCare from http://onecare.live.com and activate with the same LiveID used to originally subscribe.

     

    -steve

     

     

    Friday, March 7, 2008 10:36 PM
    Moderator