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Win 7 Home Prem 32 bit suddenly giving build 7601 Not Genuine Error and Error Activating Key (Activation Error 0xC004E003: The Software Licensing Service reported that license evaluation failed. ) RRS feed

  • Question

  • I help my friend out with their computer problems when they run into issues. I went over today and was told they were browsing the internet when the screen suddenly went black and told her to reinstall windows. The desktop was black and said Build 7601 (I think was the number) and that the version of Windows was not genuine. She purchased a Toshiba Satellite with Windows 7 Home Premium 32 bit at Walmart a few years ago so it was built into the system. The COA does not have the key. I read other threads on here about trying to enter in the key manually (after obtaining it through Magical Jelly Bean Key Finder). It goes through the activation process but then gives the error: Activation Error 0xC004E003. The Software Licensing Service reported that license evaluation failed. When I check system properties it shows me it will try to auto-activate in three days. Per other threads I have tried running command prompt as administrator and typing in slui.exe 4 but it does not give me any options to activate by phone or obtain a number to do it by phone (so I haven't tried that yet, if someone has a number that would be fabulous). I was going to attempt to activate from a previous restore point, but apparently that was turned off somehow. The MGADiag file is below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-773747670-2943926772-2105523099</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>B6BF3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
    Error: 0x80041010

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2012 21:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAJJQUgbBsEDNU+eL7FkgeRpbrHiAMYkJHaiEOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      SRAT            AMD           HAMMER  
      MSCT            OEMID         MSCTTBL
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW

    Any help is greatly appreciated, thanks!

    Saturday, August 25, 2012 3:00 AM

Answers

  • Open an Elevated Command Prompt

    type the following command

     

    net stop winmgmt

     

    (hit the Y key and enter, to respond to the confirmation)

    now you can copy and paste the rest -   

     

    sc config winmgmt start= disabled

    cd %windir%\system32\wbem

    for /f %s in ('dir /b *.dll') do regsvr32 /s %s

    for /f %s in ('dir /b *.mof') do mofcomp %s

    wmiprvse /regserver

    sc config winmgmt start= auto

     

    Now reboot.  

     

    Run another MGADiag report and post the results.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 12:23 AM
    Moderator

All replies

  • That's a new error to me! 'Invalid Class' doesn't exactly tell us much, does it?

    Let's start with the standard checks.

     

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 25, 2012 7:55 AM
    Moderator
  • Well the first attempt at checkdisk just said:

    Checking the file system on C:

    The type of the file system is NTFS.

    Volume Lavel is TI105866W0A

    The disk is clean.

    It didnt scan anything but the second attempt was normal and ran with no issues. I ran the sfc /scannow and it said "Windows Resource Protection did not find any integrity violations." Below are the results for the lateste MGADiag report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-773747670-2943926772-2105523099</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>B6BF3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
    Error: 0x80041010

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2012 21:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAJJQUgbBsEDNU+eL7FkgeRpbrHiAMYkJHaiEOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      SRAT            AMD           HAMMER  
      MSCT            OEMID         MSCTTBL
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW

    Saturday, August 25, 2012 8:44 PM
  • I don't understand that first run of CHKDSK at all - I've never (ever!) seen that message from any kind of chkdsk.

    Are you running any kind of system optimisation software?

    Please look in the Event Viewer Windows Application logs, for teh output from the CHKDSK - it should be there in Wininit entry  copy and paste the entry to your reply.

    Please open an Elevated Command Prompt, and run the following command

    WINMGMT /verifyrepository

    copy and paste the output to your reply.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 25, 2012 11:26 PM
    Moderator
  • I found that extremely odd myself. I am not extremely knowledgeable but I know enough troubleshooting and how to research. In the past few years whenever I have done a chkdsk it has never looked like that. Even more odd is that there is no record of that scan in the event viewer log. The second one is there though and the output for that is included below in case you need it. And there is no optimization software running.

    Event Viewer:

    Log Name:      Application
    Source:        Microsoft-Windows-Wininit
    Date:          8/25/2012 8:26:53 AM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Toshiba
    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is TI105866W0A.

    A disk check has been scheduled.
    Windows will now check the disk.                         

    CHKDSK is verifying files (stage 1 of 5)...
      236288 file records processed.                                         

    File verification completed.
      461 large file records processed.                                   

      0 bad file records processed.                                     

      0 EA records processed.                                           

      108 reparse records processed.                                      

    CHKDSK is verifying indexes (stage 2 of 5)...
      296304 index entries processed.                                        

    Index verification completed.
      0 unindexed files scanned.                                        

      0 unindexed files recovered.                                      

    CHKDSK is verifying security descriptors (stage 3 of 5)...
      236288 file SDs/SIDs processed.                                        

    Cleaning up 36 unused index entries from index $SII of file 0x9.
    Cleaning up 36 unused index entries from index $SDH of file 0x9.
    Cleaning up 36 unused security descriptors.
    Security descriptor verification completed.
      30009 data files processed.                                           

    CHKDSK is verifying Usn Journal...
      35675272 USN bytes processed.                                            

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      236272 files processed.                                                

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      44472773 free clusters processed.                                        

    Free space verification is complete.
    Windows has checked the file system and found no problems.

     234181631 KB total disk space.
      55852388 KB in 160886 files.
         91788 KB in 30010 indexes.
             0 KB in bad sectors.
        346363 KB in use by the system.
         65536 KB occupied by the log file.
     177891092 KB available on disk.

          4096 bytes in each allocation unit.
      58545407 total allocation units on disk.
      44472773 allocation units available on disk.

    Internal Info:
    00 9b 03 00 bb e9 02 00 7d 2d 05 00 00 00 00 00  ........}-......
    bc 0c 00 00 6c 00 00 00 00 00 00 00 00 00 00 00  ....l...........
    58 f0 24 00 50 01 24 00 50 01 24 00 00 00 24 00  X.$.P.$.P.$...$.

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-08-25T12:26:53.000000000Z" />
        <EventRecordID>84516</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>Toshiba</Computer>
        <Security />
      </System>
      <EventData>
        <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is TI105866W0A.

    A disk check has been scheduled.
    Windows will now check the disk.                         

    CHKDSK is verifying files (stage 1 of 5)...
      236288 file records processed.                                         

    File verification completed.
      461 large file records processed.                                   

      0 bad file records processed.                                     

      0 EA records processed.                                           

      108 reparse records processed.                                      

    CHKDSK is verifying indexes (stage 2 of 5)...
      296304 index entries processed.                                        

    Index verification completed.
      0 unindexed files scanned.                                        

      0 unindexed files recovered.                                      

    CHKDSK is verifying security descriptors (stage 3 of 5)...
      236288 file SDs/SIDs processed.                                        

    Cleaning up 36 unused index entries from index $SII of file 0x9.
    Cleaning up 36 unused index entries from index $SDH of file 0x9.
    Cleaning up 36 unused security descriptors.
    Security descriptor verification completed.
      30009 data files processed.                                           

    CHKDSK is verifying Usn Journal...
      35675272 USN bytes processed.                                            

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      236272 files processed.                                                

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      44472773 free clusters processed.                                        

    Free space verification is complete.
    Windows has checked the file system and found no problems.

     234181631 KB total disk space.
      55852388 KB in 160886 files.
         91788 KB in 30010 indexes.
             0 KB in bad sectors.
        346363 KB in use by the system.
         65536 KB occupied by the log file.
     177891092 KB available on disk.

          4096 bytes in each allocation unit.
      58545407 total allocation units on disk.
      44472773 allocation units available on disk.

    Internal Info:
    00 9b 03 00 bb e9 02 00 7d 2d 05 00 00 00 00 00  ........}-......
    bc 0c 00 00 6c 00 00 00 00 00 00 00 00 00 00 00  ....l...........
    58 f0 24 00 50 01 24 00 50 01 24 00 00 00 24 00  X.$.P.$.P.$...$.

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
      </EventData>
    </Event>

    The WINMGMT /verifyrepository output is:

    C:\windows\system32>WINMGMT /verifyrepository

    WMI repository is consistent


    Sunday, August 26, 2012 12:03 AM
  • Open an Elevated Command Prompt

    type the following command

     

    net stop winmgmt

     

    (hit the Y key and enter, to respond to the confirmation)

    now you can copy and paste the rest -   

     

    sc config winmgmt start= disabled

    cd %windir%\system32\wbem

    for /f %s in ('dir /b *.dll') do regsvr32 /s %s

    for /f %s in ('dir /b *.mof') do mofcomp %s

    wmiprvse /regserver

    sc config winmgmt start= auto

     

    Now reboot.  

     

    Run another MGADiag report and post the results.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 12:23 AM
    Moderator
  • Ok that is complete and the latest MGADiag report is:Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-773747670-2943926772-2105523099</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>B6BF3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-2382012
    Installation ID: 012293997615223702919856332982274342196431399495977692
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Initial grace period
    Time remaining: 41700 minute(s) (28 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 8/25/2012 8:49:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2012 21:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAJJQUgbBsEDNU+eL7FkgeRpbrHiAMYkJHaiEOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      SRAT            AMD           HAMMER  
      MSCT            OEMID         MSCTTBL
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW

    Sunday, August 26, 2012 12:52 AM
  • Good - that seems to have fixed the major error, at least.

    Now to get the proper Key activated....

    Recreate the Licensing Store

    1. Go to Start > All Programs > Accessories
    2. Right-Click      on Command Prompt and select Run as      Administrator - accept the UAC prompt
    3.  Run the following commands in the Command      Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar
    net start sppsvc
    slui.exe

     

    1. After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 1:34 AM
    Moderator
  • Ok I did those steps (which I had done previously based on information on other threads) and the only thing that sticks out as a potential issue is that it tells me "A duplicate file name exists, or the file cannot be found." after REN tokens.dat tokens.bar (but I think the issue is because I had done that step previously). At any rate I try to activate the key but have to use Magical Jelly Bean Key Finder as the COA does not have a product key on it (this was recommended on other threads on this site to get the key). The message there is:"The Windows 7 Home Premium product key you typed is invalid for activation." Then gives the following options:

    Buy a new product key online
    Type a different product key
    Contact TOSHIBA to help resolve this problem

    When I click "Type a different product key" it tries to activate then gives the same error as before. The MGADiag now is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AF0B059A-C359-4F7D-8DD2-A8BDA22DC7A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-773747670-2943926772-2105523099</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>B6BF3E07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-2392012
    Installation ID: 012293997615223702919856332982274342196431399495977692
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Initial grace period
    Time remaining: 41400 minute(s) (28 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 8/26/2012 1:38:41 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2012 21:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEAJJQUgbBsEDNU+eL7FkgeRpbrHiAMYkJHaiEOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      SRAT            AMD           HAMMER  
      MSCT            OEMID         MSCTTBL
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      TCPA            TOSCPL                
      SLIC            TOSCPL        TOSCPL00
      SSDT            PTLTD         POWERNOW

    Sunday, August 26, 2012 5:41 AM
  • Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

     

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

     

    In such circumstances, the only things you can do are

     

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

    There *may* be an
    alternative solution though, if you are patient
    and persistent
    .

    Attempt Telephone
    Activation, and speak to an operator - they will tell you that your current Key
    is blocked (they should then ask for confirmation of your Product Key). Explain
    to them your problem, that you need to change the Key to the one on your sticker,
    but that the sticker is unreadable (could they please supply a replacement
    Key?). Hopefully they will ask for documentary proof of the sticker, in the
    form of an email with a picture of the affected sticker - and you can proceed
    from there.

    Sometimes it takes
    two or three calls before you get an operator who actually knows and uses this
    procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 8:18 AM
    Moderator
  • Well thank you for the attempts. I will try to update the BIOS later and see if that works. The key isn't unreadable on the COA, it's not there period. I compared it against the sticker on my laptop and it's not the same one. I don't think the original owner has documentation. Do you know the phone number for activation? Everything I have read says to go to start, type in slui.exe 4 and hit enter when it comes up to get activate by phone and the associated numbers but that is not an option on this computer. If that fails, I will let her know reformatting will be the next option for trying to fix it. Thanks again for trying.
    Sunday, August 26, 2012 8:27 AM
  • You can also use your local number from this list.... https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    I doubt very much that anything except either making the call successfully, or purchasing a new license, will work. Historically, OEM's charge well over the odds for re-applying the proper BIOS SLIC table (in one case $250!- which would pay for a new OEM motherboard)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 8:47 AM
    Moderator
  • I will try calling then. Do you have any idea what causes the issues where it can't probably read the SLIC table in the BIOS? A lot of this stuff obviously went beyond what I am used to seeing but it's nice to know if there are any actions or something that can cause it so they can be avoided. Again, thanks for the help!
    Sunday, August 26, 2012 9:16 AM
  • I only wish I knew!

    It seems to be a glitch in system somewhere - we have managed to track one or two instances back to a BIOS update, but they are usually ones where the table is either for a different version, or missing altogether.

    I suspect that it may be the result of 'enemy action' - i.e. malware - but I have no proof or real idea where to start looking, and have pretty much given up looking for causes. 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 9:31 AM
    Moderator
  • Ah ok, I did run antivirus/malware/spyware checks hoping that would fix things. Definitely gonna finish this project tomorrow. Thanks again :)
    Sunday, August 26, 2012 9:50 AM
  • You're welcome - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 10:00 AM
    Moderator