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CRM 2011 to CRM 2013 Upgrade: Ribbon issues RRS feed

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    Hello,

    I having some issues with the ribbon on account entity which in-turn is causing lot of issues with my subgrids.

    When this link is called

    http://crmx13/XXXX/_controls/ribbon/RibbonLayout.js.aspx?cb=true&econtext=Form&etn=account&hierarchy=b053a39a-041a-4356-acef-ddf00182762b&id=Mscrm.CommandBar&ie=1&ise=1&lcid=1033&mver=1686456045&oc=0&page=%2fMAIN.ASPX&rver=-433766276&ver=312524555

    the message on the event viewer is 

    Event code: 3005 
    Event message: An unhandled exception has occurred. 
    Event time: 2/27/2015 11:27:48 AM 
    Event time (UTC): 2/27/2015 7:27:48 PM 
    Event ID: 8049ff1d58e8443a95a22d04b2a1ebcd 
    Event sequence: 3932 
    Event occurrence: 18 
    Event detail code: 0 
     
    Application information: 
        Application domain: /LM/W3SVC/1/ROOT-1-130694711896554609 
        Trust level: Full 
        Application Virtual Path: / 
        Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\ 
        Machine name: CRMX13 
     
    Process information: 
        Process ID: 2192 
        Process name: w3wp.exe 
        Account name: XXXXXX\2013APPSERVICE 
     
    Exception information: 
        Exception type: NullReferenceException 
        Exception message: Object reference not set to an instance of an object.
       at Microsoft.Crm.Application.Ribbon.RibbonXml.GetCommandId(XmlNode node, String commandAttribute)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.IncludeCommands(String entityLogicalName, XmlNode node, Boolean isForModern, Dictionary`2 commands, Dictionary`2 rules, Dictionary`2 displayRules, RibbonClientHandlers rch, RibbonCommandDefinition tabCommand, IOrganizationContextEx context, List`1 nodesToRemove)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.ExtractCommandBarControls(String entityLogicalName, XmlDocument commandBar, XmlNode ribbonControls, Boolean isForModern, Dictionary`2 commands, Dictionary`2 rules, Dictionary`2 displayRules, RibbonClientHandlers rch, XmlNode groups, RibbonCommandDefinition tabCommand, IOrganizationContextEx context)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.GetCommandBarPieces(RibbonPageContext pageContext, Int32 languageCode, Boolean isForModern, IOrganizationContextEx context, Dictionary`2 commands, Dictionary`2 rules, Dictionary`2 displayRules)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.GetCommandBarDescription(RibbonPageContext pageContext, Int32 languageCode, IOrganizationContextEx context)
       at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.BuildCommandBarJson(RibbonPageContext pageContext, Int32 lcid)
       at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.BuildCommandBarResponse()
       at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.ConfigurePage()
       at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     
     
    Request information: 
        Request URL: http://crmx13/XXXXX/_controls/ribbon/RibbonLayout.js.aspx?cb=true&econtext=Form&etn=account&hierarchy=b053a39a-041a-4356-acef-ddf00182762b&id=Mscrm.CommandBar&ie=0&ise=1&lcid=1033&mver=-111561810&oc=0&page=/MAIN.ASPX&rver=1668411047&ver=312524555 
        Request path: /XXXXX/_controls/ribbon/RibbonLayout.js.aspx 
        User host address: 192.168.40.78 
        User: XXXX\XXXXXXXX
        Is authenticated: True 
        Authentication Type: Negotiate 
        Thread account name: XXXX\2013APPSERVICE 
     
    Thread information: 
        Thread ID: 39 
        Thread account name: XXXXX\2013APPSERVICE 
        Is impersonating: False 
        Stack trace:    at Microsoft.Crm.Application.Ribbon.RibbonXml.GetCommandId(XmlNode node, String commandAttribute)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.IncludeCommands(String entityLogicalName, XmlNode node, Boolean isForModern, Dictionary`2 commands, Dictionary`2 rules, Dictionary`2 displayRules, RibbonClientHandlers rch, RibbonCommandDefinition tabCommand, IOrganizationContextEx context, List`1 nodesToRemove)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.ExtractCommandBarControls(String entityLogicalName, XmlDocument commandBar, XmlNode ribbonControls, Boolean isForModern, Dictionary`2 commands, Dictionary`2 rules, Dictionary`2 displayRules, RibbonClientHandlers rch, XmlNode groups, RibbonCommandDefinition tabCommand, IOrganizationContextEx context)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.GetCommandBarPieces(RibbonPageContext pageContext, Int32 languageCode, Boolean isForModern, IOrganizationContextEx context, Dictionary`2 commands, Dictionary`2 rules, Dictionary`2 displayRules)
       at Microsoft.Crm.Application.Ribbon.RibbonXml.GetCommandBarDescription(RibbonPageContext pageContext, Int32 languageCode, IOrganizationContextEx context)
       at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.BuildCommandBarJson(RibbonPageContext pageContext, Int32 lcid)
       at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.BuildCommandBarResponse()
       at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.ConfigurePage()
       at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Can anyone please point me in the right direction on how to resolve this issue?

    Thanks,

    Red

    Friday, February 27, 2015 11:26 PM