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Product Key now comes back as not valid. RRS feed

  • Question

  • When I orginally installed Office 2007, not from a trial, but downloaded and installed from Microsoft site, and put in the Key, there was no problem. Every time I used the Office site and it checked to see if I had a valid copy, no problem. Then somehow I ended up with a virus, that locked up my computer, and the only way I could get it fixed was wipe and start all over (deleted partition, reinstalled partition, and formatted through the Vista Disc.) When I reinstalled Office 2007 the key worked, but to activate it, it says it is not valid, I followed the instructions that the validation person gave me for going through the registry. I have unistalled and reinstalled, and still the same thing.  Also every time Office closes I get

    Microsoft Office Live Add-In Sign-in has stopped working...

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: OfficeLiveSignIn.exe

    Application Version: 2.0.2313.0

    Application Timestamp: 491c0a79

    Fault Module Name: OfficeLiveSignIn.exe

    Fault Module Version: 2.0.2313.0

    Fault Module Timestamp: 491c0a79

    Exception Code: c0000005

    Exception Offset: 00003ce7

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 1033

    Additional Information 1: f050

    Additional Information 2: 64ac74d5095bb2d0a54426cdecdb34f0

    Additional Information 3: 4b91

    Additional Information 4: 6e836bdce6d80e17f8235c847dca7f6c

    Read our privacy statement:

     

     

    and I don't have anymore updates to install.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-HFBJV-2DXDK-XTHGV
    Windows Product Key Hash: UamPofbEv2MuSvAI/kBuSQNXW3k=
    Windows Product ID: 89578-OEM-7359614-04502
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B9D29EFC-0A3A-4A22-AAD1-E5FF710B34DC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9D29EFC-0A3A-4A22-AAD1-E5FF710B34DC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XTHGV</PKey><PID>89578-OEM-7359614-04502</PID><PIDType>3</PIDType><SID>S-1-5-21-1284604841-3493821669-3494331471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32    </Version><SMBIOSVersion major="2" minor="4"/><Date>20090303000000.000000+000</Date></BIOS><HWID>A1323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9B5062609AF4EC0</Val><Hash>o00o0dzfxXxkWhawVpiraCslDp4=</Hash><Pid>81605-864-0180946-65585</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-596-104502-02-1033-6000.0000-0082011
    Installation ID: 009334078366333315138071087094188806180281660500520841
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: XTHGV
    License Status: Initial grace period
    Time remaining: 42420 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAeqhsKVLfdhu84yC+gASIzAaYmGDUP0Qs8vSm1axoWhKsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP67-M
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      TCPA   Phoeni  x     
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


     


    Donna L Spillers
    Monday, January 10, 2011 12:48 PM

Answers

  • Hello DLyn,

    Unless there has been a change since the report you posted, nothing is fixed because Office is showing as not activated.

    Did you try doing a telephonic activation?  (I'm not sure if "I followed the instructions that the validation person gave me for going through the registry." means you did so.)

    If so, and the telephonic activation did not work and the activation representative was not able to assist, under the circumstances I think your best course of action is to follow the instuctions in this MS KB article:  http://support.microsoft.com/kb/823570

    • Marked as answer by Darin Smith MS Thursday, January 20, 2011 11:35 PM
    Tuesday, January 11, 2011 1:47 PM

All replies

  • Hello DLyn,

    You told us where you downloaded the installation files for Office Professional 2007, "When I orginally installed Office 2007, not from a trial, but downloaded and installed from Microsoft site"

    Can you tell us where you got the Product Key?

    Tuesday, January 11, 2011 2:34 AM
  • I really don't remember. I think Microsoft. It has been several years ago. When My computer got the virus, my backup was also corrupted. All I had was the copy of codes left on my pda. Microsoft says the code was valid. They had to change the code.

    I guess it is fixed, but I sure would like to know what happened.


    Donna L Spillers
    Tuesday, January 11, 2011 12:02 PM
  • Hello DLyn,

    Unless there has been a change since the report you posted, nothing is fixed because Office is showing as not activated.

    Did you try doing a telephonic activation?  (I'm not sure if "I followed the instructions that the validation person gave me for going through the registry." means you did so.)

    If so, and the telephonic activation did not work and the activation representative was not able to assist, under the circumstances I think your best course of action is to follow the instuctions in this MS KB article:  http://support.microsoft.com/kb/823570

    • Marked as answer by Darin Smith MS Thursday, January 20, 2011 11:35 PM
    Tuesday, January 11, 2011 1:47 PM
  • I went through Tech support, because the phone activation people could not help, I had to contact Microsoft.
    Donna L Spillers
    Tuesday, January 11, 2011 6:41 PM
  • Hello DLyn,

    So you're OK now?

    If you don't mind, post a fresh mgadiag report so we can verify for you that all is well :-)

    Tuesday, January 11, 2011 7:08 PM