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Legit installation of Win 7 64 suddenly becomes NotGenuine? RRS feed

  • Question

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    Hi

    Back in August of last year I purchased a brand new boxed version of Windows 7 Ultimate from a reputable seller here in the UK. On delivery I installed and activated the 64bit disk without issue and have been enjoying win 7 ever since. This afternoon however i boot up my pc to be greeted by the following message:

    Windows 7 Build 7600 This Copy of Windows is not Genuine.

     

    Now I know that this is wrong because I have been running it for over 6months without issue. But I try the genuine identification tool and it takes me to the purchase page for a new product key. (I've already paid for this once I'm not going to do so again!)

    I also tried the 'change product key' link in the Computer window and reinserting the original Product key from the box but i get the following message:

    'The license key you have entered has been blocked by Microsoft'

    I also tried the solutions listed here but to no success:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-7-build-7600-this-copy-of-windows-is-not/05ed572a-9795-4c62-9a68-d314e681e274

     

    Below is a copy of the error report from the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-3R8JH-8K3JD-7MQ28
    Windows Product Key Hash: y+6VnBL3PTyDuN4ctgSEEzmoD6E=
    Windows Product ID: 00426-068-0345135-86424
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E72F305B-117B-4E62-A2A7-989AF5F74F0A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E72F305B-117B-4E62-A2A7-989AF5F74F0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7MQ28</PKey><PID>00426-068-0345135-86424</PID><PIDType>5</PIDType><SID>S-1-5-21-3301101350-3382092327-4110786084</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-SLI DELUXE ACPI BIOS Revision 1701</Version><SMBIOSVersion major="2" minor="4"/><Date>20081002000000.000000+000</Date></BIOS><HWID>68BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5874E16BDAB1076</Val><Hash>LPsuDnE1REAGq3b6Z1L7GtMoxhE=</Hash><Pid>70141-059-2359101-56306</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-034513-00-2057-7600.0000-0572011
    Installation ID: 006156545613437922239116474413759866627153672205601471
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7MQ28
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 27/02/2011 00:19:22

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2011 23:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABQABAAEAAAABAAAAAQABAAEA6GGWsoITkgAIhQp3OHymDMbudMliG0VkjrY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      MCFG            Nvidia        ASUSACPI


    Please help

    Sunday, February 27, 2011 12:27 AM

Answers

  • I know you are going to find this difficult to believe, but your Product ID line shows that you are using an MSDN product key.  Since you bought a "retail" product you are obviously not the subscriber who was issued this product key and it is invalid for your use.

    Windows Product ID: 00426-068-0345135-86424

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate) or take advantage of the online offer from Microsoft for a new product key.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 1:19 AM
    Answerer

All replies

  • I know you are going to find this difficult to believe, but your Product ID line shows that you are using an MSDN product key.  Since you bought a "retail" product you are obviously not the subscriber who was issued this product key and it is invalid for your use.

    Windows Product ID: 00426-068-0345135-86424

    The 068 is the MSDN indicator.  If you purchased a retail box the entire box and its contents is a counterfeit product.  Many counterfeit copies are being sold on eBay and the Amazon Marketplace as well as various websites around the world.  The product key is not a genuine retail PK.  It is a genuine MSDN product key and so will activate and pass as genuine until it is blocked by Microsoft as an MSDN key in use by a nonsubscriber.  It takes a while for MS to detect and complete processing of abused keys.  The seller plans to be doing something else by then.

    Pursue a refund for an item not as described immediately.  Do not accept a replacement product key from the seller.  It will be from the same source.

    Report the incident to Microsoft at

    http://www.microsoft.com/howtotell/reports/report.aspx

    To see how good these knock-offs are becoming, see

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    Buy a copy of Windows from a rock solid seller like the Microsoft Store or Amazon Corp (not an affiliate) or take advantage of the online offer from Microsoft for a new product key.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 1:19 AM
    Answerer
  • Thanks very much for the prompt reply. I had purchased it from an ebay 'powerseller' and so considered it trusted. How wrong I was. It really is a remarkable forgery.

    I do have a few more related questions.

    Some of the efforts I made to resolve this issue took me to a microsoft product key purchase page:

    http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&Error=0xC004C4A2&OSV=6.1.7600.2.00010100.0.0.001.09.1033&GenuineInfo=C004F200&ls=3&PageName=validate&Product=Wga

    If i purchase a new key from this location will it reactivate my current installation of windows 7?

    I'm looking to upgrade several parts in my computer in the near future (namely motherboard, processor and RAM) which as I understand it would invalidate any installation of windows 7 I have at the time. Is it possible to have a product key 'deactivated' from a computer and reactivated on the upgraded computer? If so who would I contact for this?

    Should 'deactivation' not be possible am I right in assuming that I have 30days as of yesterday (February 26th) to obtain a new product key and activate this current installation of windows or it will cease to work correctly?

     

    Thanks for you advice in advance

    Sunday, February 27, 2011 12:33 PM
  • "Warcaster" wrote in message news:86e72d9b-7559-4a00-9235-f784cdb479fa...

    Thanks very much for the prompt reply. I had purchased it from an ebay 'powerseller' and so considered it trusted. How wrong I was. It really is a remarkable forgery.

    I do have a few more related questions.

    Some of the efforts I made to resolve this issue took me to a microsoft product key purchase page:

    http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&Error=0xC004C4A2&OSV=6.1.7600.2.00010100.0.0.001.09.1033&GenuineInfo=C004F200&ls=3&PageName=validate&Product=Wga

    If i purchase a new key from this location will it reactivate my current installation of windows 7?

    I'm looking to upgrade several parts in my computer in the near future (namely motherboard, processor and RAM) which as I understand it would invalidate any installation of windows 7 I have at the time. Is it possible to have a product key 'deactivated' from a computer and reactivated on the upgraded computer? If so who would I contact for this?

    Should 'deactivation' not be possible am I right in assuming that I have 30days as of yesterday (February 26th) to obtain a new product key and activate this current installation of windows or it will cease to work correctly?

     

    Thanks for you advice in advance


    IF you're planning a motherboard upgrade do NOT purchase the WGA Kit - it may fail to activate after the upgrade.
    Instead, purchase a Full Retail pack - it's cheaper than the WGA Kit anyhow (if you look at the right sites.....since you're in the UK try dabs.com or scan.co.uk), and has the advantage of portability.
    If you do that, then you can simply use the Change Product Key link at the bottom of the System Properties page to change the key, and then activate the new one.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 1:50 PM
    Moderator
  • I cannot check the link you included because it is the validation page and my system validates.  All I get is
    "Welcome to Windows."  Microsoft doesn't want just anybody using the page you got.

    However, I believe it is not a standard retail key with full rights to transfer to a new computer, or it has another restriction.  This is the tradeoff for the discounted cost.  It will reactivate your current copy of Windows though. 

    The upgrades you are planning in the future require a full license copy of Windows.  An OEM license or other "program" license is tied to the motherboard.  I believe the "get genuine" PK would expire with the changes you describe.  Noel or Darin can clarify whether the "get genuine" product key that you describe would be transferrable to the new mobo.  From what I recently read elsewhere it might not be.  If it is transferrable go for it and save money.

    Your grace period, whenever it began, is extensible.  That is the meaning of the line in your report,

    Remaining Windows rearm count: 3

    To rearm means to reset the grace period to 30 days.  Rearm is used to extend an evaluation period.  You have three rearms remaining.  To give yourself another 30 days, click Start and type 'slmgr -rearm' in the Search/Run box.

    There is no "deactivation".  Retail upgrade and full licenses are transferrable to another computer.  OEM and other restricted licenses are not.  You transfer by installing and activating the software on the new computer and removing the software from the old one.  Microsoft takes care of the license accounting.

    Given that your plans for hardware upgrades will require a license you can transfer, I suggest you purchase a retail full license.  Everyone here will advise you to stick to obviously dependable outlets like the Microsoft Store, Amazon (not Marketplace), or similar seller and avoid deep discounters (because you now know what you will get).

    I too am the victim of an eBay reseller.  I got my money back and bought from the Microsoft Store.  My OS is the one place I will not cut corners again. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, February 27, 2011 2:42 PM
    Answerer