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My very old $600 office is now nolonger valid.......Why? RRS feed

  • Question

  • Hey Folk's,
    When ever I start word I get a box that says something about needing to activate Office. This Software is legally bought and paid for by me....for years. When I try to click on "Help / Activate Product", It tells me it's already activated. But I keep getting this box that says it ain't. Why is it after all these years I'm suddenly a Somali Pirate?

    What do I need to do to fix this mess?

    I've read the "Please Help" post from 101carmel ...we seem to be having the same issue.
    I've followed the procedure down to running the MGA Diagnostic tool, with no luck, and here is the data returned to you for analysis:
    (“RESOLVE” button is unavailable)


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-67RWX-C6H96-P8HGB
    Windows Product Key Hash: 4A1O5pBbbmYvkPmoMd30zYzxZoo=
    Windows Product ID: 76487-OEM-2269243-61520
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9B2ED16F-4F99-415F-820E-E349AD3E8057}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B2ED16F-4F99-415F-820E-E349AD3E8057}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P8HGB</PKey><PID>76487-OEM-2269243-61520</PID><PIDType>3</PIDType><SID>S-1-5-21-602162358-1606980848-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1010.001</Version><SMBIOSVersion major="2" minor="3"/><Date>20050907000000.000000+000</Date></BIOS><HWID>D1503F670184807D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1E4092C59D0B599</Val><Hash>omB1D4m9KvD8ACsSWBicRdsLwkk=</Hash><Pid>54186-753-4251002-17729</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: N/A
    Marker string from BIOS: N/A, hr = 0x80004005
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    ---------------------------------------

    FROM THE WINDOWS COA:

    Windows XP Professional OEM Software in black lettering
    It's a Light Blue, Yellow, and Green label with a thick silver thread running through it....like a security device on a Bill.
    Has several numbers and bar codes on it.

    Why do you want this info?...... the problem is with Office ain't it? I don't recall a COA tag coming with Office. It does have, besides the Product key a CD SET: number on a white tag about 2" long 1/2 high.

    This didn't start until MS Update had me run the validation tool AGAIN for the up-teenth time.... it seems.

    Help Please,
    Chris

    Sunday, August 30, 2009 5:49 PM

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