locked
Now have message to say not a genuine version - but it is! RRS feed

  • Question

  • I have a message which says I don't have a genuine version of Microsoft Office. I have had my computer for 2 years and bought it direct from the manufacturer with Windows Vista Home Premium installed. I have the authorisation certificate sticker on the body of the computer. I have tried to validate it by following the instructions on screen but the exe download does not appear. It is now not allowing me to use the programmes properly - what can I do?
    Sunday, November 8, 2009 9:45 PM

Answers

  • Hello Tracy Wood,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 13, 2009 9:19 PM
    Monday, November 9, 2009 3:08 AM

All replies

  • Hello Tracy Wood,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, November 13, 2009 9:19 PM
    Monday, November 9, 2009 3:08 AM
  • No reply from original poster.

    Posted question is assumed to have been resolved.

    Darin MS
    Friday, November 13, 2009 9:19 PM