locked
OOBE Fails RRS feed

  • Question

  • I saw a thread where OOBE failed when attempting to activate. I upgraded from Home to Pro about a month ago and am struggling through a number of issues, the OOBE failure being one of them.

    As mentioned in the other thread here is the result of the scan:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: Y+bpSxsqaOCREbf2orctWn51fzQ=
    Windows Product ID: 76488-023-0657541-22965
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 4c60e623-37b0-46d4-bc3b-be971a049abe
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4c60e623-37b0-46d4-bc3b-be971a049abe</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-4T767</PKey><PID>76488-023-0657541-22965</PID><PIDType>5</PIDType><SID>S-1-5-21-1370998939-2136250020-858909092</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LifeBook S Series</Model></SYSTEM><BIOS><Manufacturer>Phoenix/FUJITSU</Manufacturer><Version>Version 1.04 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040419000000.000000+000</Date></BIOS><HWID>D95B3B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Computer Systems Corporation</name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B26B7C560617DF3</Val><Hash>1BhT400zHDqscmNzzeeFWa8/8dU=</Hash><Pid>70145-761-3654917-57020</Pid><PidType>1</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>351CFA4F4CA35F3</Val><Hash>Qy3kqWMGIq6QIkNOEqltADSynuI=</Hash><Pid>72079-761-6244084-55832</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

    Looks like it's a legit copy.

    I've been plagued with problems every since the upgrade.  My sense is that whatever is causing the problem in OOBE may be at the heart of the other problems.

    A log of the problems and attempts to resolve are here:

    http://home.comcast.net/~tdcarp/XP_Upgrade.htm

    Tom
    Thursday, March 1, 2007 6:03 PM

Answers

  • Hi Tom,


      These forums are for support of Windows Genuine Advantage, but your issue is related to Product Activation. We ask you to run the diagnostic tool just to confirm that there are no WGA issue. And, by the way, you are correct, your software (Windows and Office) is Genuine.  


      Some of the other Forum users may be able to provide assistance, but at this point, your question is outside my area of knowledge and I suggest going to http://support.microsoft.com/ph/1173 for additional support options. (I do not believe there is a charge for Product Activation phone support)

    Sorry I couldn't help more,
    Darin Smith
    WGA Forum Program Manager


    --------------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    -------------------------------------------------------------

     

    Thursday, March 1, 2007 8:49 PM

All replies

  • Hi Tom,


      These forums are for support of Windows Genuine Advantage, but your issue is related to Product Activation. We ask you to run the diagnostic tool just to confirm that there are no WGA issue. And, by the way, you are correct, your software (Windows and Office) is Genuine.  


      Some of the other Forum users may be able to provide assistance, but at this point, your question is outside my area of knowledge and I suggest going to http://support.microsoft.com/ph/1173 for additional support options. (I do not believe there is a charge for Product Activation phone support)

    Sorry I couldn't help more,
    Darin Smith
    WGA Forum Program Manager


    --------------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    -------------------------------------------------------------

     

    Thursday, March 1, 2007 8:49 PM
  • 19Tom47,

    Do you have IE7 installed?  Probably not, but the symptoms you are describing have been reported as the result of a bad IE7 installation.

    Thursday, March 1, 2007 10:03 PM