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Computers stolen and returned by Police RRS feed

  • Question

  • After my laptop and desk pc were returned by the police dept, I tried to run them but get validation required, I went thru the steps and they would not validate. I used my disks to reload and still keep getting the same problem, requires validation and I used the wizard on MS site as suggested and still the same thing, I have had my computers for 5 years and before they were fine. I could not find a phone number to call and do validate them on the phone or email. How can I get them to valiate them again?
    Tuesday, May 18, 2010 3:47 PM

Answers

  • Hello DVMiller,

    Since you have two computers, please do this once for each.

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail purchases of full packaged product Windows licenses will have the CoA on the boxtop of the package.  There is no product key printed on the retail CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 18, 2010 4:03 PM

All replies

  • Hello DVMiller,

    Since you have two computers, please do this once for each.

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    5.  Retail purchases of full packaged product Windows licenses will have the CoA on the boxtop of the package.  There is no product key printed on the retail CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 18, 2010 4:03 PM
  • Thanks, I will try this when I get home from work today.

    Regards,

    Darrell

    Tuesday, May 18, 2010 4:11 PM
  • No reply from original poster.

    Issue is assumed to be resolved


    Darin MS
    Friday, May 21, 2010 9:00 PM