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Windows 7 Ultimate Genuine Verification Failed; ntdll.dll Corrupt? RRS feed

  • Question

  • In the last couple days, my Windows 7 started acting up and claiming that it was not genuine.  I've downloaded and run the MGA Diagnostic tool and it reports my copy of Windows being completely genuine.  My computer is brand new (I built it myself and purchased Windows through a Microsoft employee and did a full install myself) and has been functioning fine for the last month.  I talked on the phone for an hour yesterday to a Microsoft tech and they could not fix the issue.  At best, they discovered that the SPP service (which is responsible for doing the regular communication/validation to MS servers) was failing to startup.  After running sfc /scannow, we discovered that a system file was corrupt, and he looked and it seemed like an ntdll.dll service couldn't correctly startup and this was depended on by SPP, but he had no idea how to fix it.

    Here is my MGA Diagnostic result:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RC7YR-WPMF4-QDJD9

    Windows Product Key Hash: l4kkV3TGM9ksUP3xgwHTC35CtqY=

    Windows Product ID: 00426-292-9533215-85100

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {A1DD01F4-4565-451E-8FC9-366393ED463D}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Alexis\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A1DD01F4-4565-451E-8FC9-366393ED463D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QDJD9</PKey><PID>00426-292-9533215-85100</PID><PIDType>5</PIDType><SID>S-1-5-21-2060104198-3332500549-3370990826</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="6"/><Date>20110815000000.000000+000</Date></BIOS><HWID>BF5B3807018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>98C5186DF14EF26</Val><Hash>XqhI6x3uyKRw1Phw5zrHMEXaa/E=</Hash><Pid>81602-915-7126496-68297</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-292-953321-00-4105-7601.0000-3412011

    Installation ID: 014791972683058956418124890064391056086461780692762380

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: QDJD9

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 08/12/2011 10:36:24 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000400

    Event Time Stamp: 12:8:2011 22:34

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln3mWLyjnGgG7+y5vOK9T4j2LnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ALASKA A M I

      FACP ALASKA A M I

      HPET ALASKA A M I

      MCFG ALASKA A M I

      SSDT AMICPU PROC

     

    If anyone has any ideas short of me reinstalling windows that would be wonderful.

    - Alexis

    Friday, December 9, 2011 6:44 AM

Answers

  • I haven't had any further feedback from the MS techs as they tried all kinds of things over the phone and when remoting into my machine and couldn't fix things and basically gave up.

     

    Thanks for all your help.  I think I'm going to try an O/S repair via the installation DVD and if that fails I'll wipe the machine and re-install.  This is terribly inconvenient and ridiculous that a potentially botched installation of a patch for Windows broke the system files and thus broke Windows ability to verify its genuineness with the MS servers.

    • Marked as answer by Darin Smith MS Thursday, December 22, 2011 11:16 PM
    Wednesday, December 21, 2011 5:17 PM

All replies

  • "uwgrimlock" wrote in message news:f9520d1b-fb6a-4260-b52f-843f1c177d5c...

    In the last couple days, my Windows 7 started acting up and claiming that it was not genuine.  I've downloaded and run the MGA Diagnostic tool and it reports my copy of Windows being completely genuine.  My computer is brand new (I built it myself and purchased Windows through a Microsoft employee and did a full install myself) and has been functioning fine for the last month.  I talked on the phone for an hour yesterday to a Microsoft tech and they could not fix the issue.  At best, they discovered that the SPP service (which is responsible for doing the regular communication/validation to MS servers) was failing to startup.  After running sfc /scannow, we discovered that a system file was corrupt, and he looked and it seemed like an ntdll.dll service couldn't correctly startup and this was depended on by SPP, but he had no idea how to fix it.

    Here is my MGA Diagnostic result:

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RC7YR-WPMF4-QDJD9

    Windows Product Key Hash: l4kkV3TGM9ksUP3xgwHTC35CtqY=

    Windows Product ID: 00426-292-9533215-85100

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]

     

     

     

    If anyone has any ideas short of me reinstalling windows that would be wonderful.

    - Alexis

    Your problem is caused by the File Mismatch highlighted above.
    Unfortunately, without knowing exactly what you and the tech found and did yesterday, it’s going to be difficult to know how best to proceed.
    The best thing to start with is probably a basic chkdsdsk and sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 9:27 AM
    Moderator
  • Thanks.  I'll post back with my update.

    But, I do recall yesterday that sppuinotify.dll was problematic and that the sfc /scannow did return errors.  But I didn't try running chkdsk.

    Also, is the genuine validation a one-time thing or something windows will do constantly?

    Friday, December 9, 2011 4:39 PM
  • "uwgrimlock" wrote in message news:866cc55e-aa4d-476b-8e14-4e0d5bbd37ab...

    Thanks.  I'll post back with my update.

    But, I do recall yesterday that sppuinotify.dll was problematic and that the sfc /scannow did return errors.  But I didn't try running chkdsk.

    Also, is the genuine validation a one-time thing or something windows will do constantly?

    Validation is ‘optional’ – unless you want to install applications where validation is required (such a MSE, or IE9).
    You can opt out to an extent  by uninstalling the KB971033 update if you wish. – see the article here....
    http://technet.microsoft.com/en-us/library/dd979803.aspx (written for Volume Licenses, but much also applies to Retail/OEM) and here - http://support.microsoft.com/kb/971033
     
    By default, Validation will take place around every 90 days – usually in the background - but also if you opt for a download which requires it. It’s not only of benefit to MS, but also to you, as it confirms that your system is less likely to have been hijacked or infected.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 5:06 PM
    Moderator
  • After running CHKDSK and rebooting, I ran sfc as you recommended and got this result:

     

    Beginning verification phase of system scan.

    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of th

    em.

    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example

    C:\Windows\Logs\CBS\CBS.log

    ----------------------------------------------

    MGA Diagnostics reported again that my windows was genuine but looks like sppuinotify is still broken

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RC7YR-WPMF4-QDJD9

    Windows Product Key Hash: l4kkV3TGM9ksUP3xgwHTC35CtqY=

    Windows Product ID: 00426-292-9533215-85100

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {A1DD01F4-4565-451E-8FC9-366393ED463D}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Alexis\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A1DD01F4-4565-451E-8FC9-366393ED463D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QDJD9</PKey><PID>00426-292-9533215-85100</PID><PIDType>5</PIDType><SID>S-1-5-21-2060104198-3332500549-3370990826</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="6"/><Date>20110815000000.000000+000</Date></BIOS><HWID>BF5B3807018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>98C5186DF14EF26</Val><Hash>XqhI6x3uyKRw1Phw5zrHMEXaa/E=</Hash><Pid>81602-915-7126496-68297</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-292-953321-00-4105-7601.0000-3412011

    Installation ID: 014791972683058956418124890064391056086461780692762380

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: QDJD9

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 09/12/2011 2:11:38 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000400

    Event Time Stamp: 12:8:2011 22:34

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln3mWLyjnGgG7+y5vOK9T4j2LnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ALASKA A M I

      FACP ALASKA A M I

      HPET ALASKA A M I

      MCFG ALASKA A M I

      SSDT AMICPU PROC

     

     

     

    Friday, December 9, 2011 10:12 PM
  • "uwgrimlock" wrote in message news:01c7fa10-223b-49d5-8802-11a27690fefd...

    MGA Diagnostics reported again that my windows was genuine but looks like sppuinotify is still broken

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RC7YR-WPMF4-QDJD9

    Windows Product Key Hash: l4kkV3TGM9ksUP3xgwHTC35CtqY=

    Windows Product ID: 00426-292-9533215-85100

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]

     

    You’re right
    Please create the sfcresults file produced using the method described here http://support.microsoft.com/kb/929833
    and upload the file to your SkyDrive – post the link to it here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 10:28 PM
    Moderator
    • Edited by uwgrimlock Monday, December 12, 2011 1:41 AM
    Monday, December 12, 2011 1:41 AM
  • Any ideas from my sfcresults file?
    Thursday, December 15, 2011 4:58 PM
  • "uwgrimlock" wrote in message news:24289742-f447-48ed-a699-64db28abe93c...
    Any ideas from my sfcresults file?
     
    Sorry – I thought I’d responded to this already.
    There are a number of problems shown by this log – the best thing may be to run SFC again (it may be able to fix some of the outstanding problems this time around), and then to run the CheckSUR tool http://support.microsoft.com/kb/947821.
     
    Once complete, please post both logs.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, December 19, 2011 9:36 PM
    • Unmarked as answer by uwgrimlock Monday, December 19, 2011 9:54 PM
    Thursday, December 15, 2011 11:24 PM
    Moderator
  • Sorry, I was away on the weekend so I didn't reply.  I'll get my results back here as my machine is still complaining.
    Monday, December 19, 2011 9:52 PM
  • I've run the SFC again and then the CheckSUR tool and then finally the SFC one last time.  Here are my results:

     

    SFC scan: https://skydrive.live.com/redir.aspx?cid=0686c4508839d0b0&resid=686C4508839D0B0!175&parid=686C4508839D0B0!173&authkey=!AAKlOFhsV95Iz_g

    CheckSUR:https://skydrive.live.com/redir.aspx?cid=0686c4508839d0b0&resid=686C4508839D0B0!177&parid=686C4508839D0B0!173&authkey=!ANQp3E2MU_79t8s

    Final SFC scan: https://skydrive.live.com/redir.aspx?cid=0686c4508839d0b0&resid=686C4508839D0B0!176&parid=686C4508839D0B0!173&authkey=!AMtpINAcRCQlzJU

    The results don't seem different as SFC still is reporting errors and the CheckSUR seemed to encounter no problems.

    Tuesday, December 20, 2011 7:55 AM
  • "uwgrimlock" wrote in message news:a7e19d14-9cbe-49eb-948a-21868a1c7178...

    I've run the SFC again and then the CheckSUR tool and then finally the SFC one last time.  Here are my results:

     

    SFC scan: https://skydrive.live.com/redir.aspx?cid=0686c4508839d0b0&resid=686C4508839D0B0!175&parid=686C4508839D0B0!173&authkey=!AAKlOFhsV95Iz_g

    CheckSUR:https://skydrive.live.com/redir.aspx?cid=0686c4508839d0b0&resid=686C4508839D0B0!177&parid=686C4508839D0B0!173&authkey=!ANQp3E2MU_79t8s

    Final SFC scan: https://skydrive.live.com/redir.aspx?cid=0686c4508839d0b0&resid=686C4508839D0B0!176&parid=686C4508839D0B0!173&authkey=!AMtpINAcRCQlzJU

    The results don't seem different as SFC still is reporting errors and the CheckSUR seemed to encounter no problems.

    the problems in SFC appear to stem from two sources only, although there are 5 files affected.
     
    “Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
     
    "Package_4_for_KB2567680~31bf3856ad364e35~amd64~~6.1.1.2.2567680-11_neutral_GDR"
     
    Unfortunately, this type of problem is really outside my area of expertise :(
     
    You could try replacing the affected files by copying from a known-good machine (using WinRE)
    or you could try uninstalling KB2567680 and reinstalling it – but that may leave your system in an unknown state if the uninstall fails.
     
    Have you had any more feedback from the MS tech?? – it’s worth getting back to them again and seeing if they can assist further.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 20, 2011 9:27 AM
    Moderator
  • I haven't had any further feedback from the MS techs as they tried all kinds of things over the phone and when remoting into my machine and couldn't fix things and basically gave up.

     

    Thanks for all your help.  I think I'm going to try an O/S repair via the installation DVD and if that fails I'll wipe the machine and re-install.  This is terribly inconvenient and ridiculous that a potentially botched installation of a patch for Windows broke the system files and thus broke Windows ability to verify its genuineness with the MS servers.

    • Marked as answer by Darin Smith MS Thursday, December 22, 2011 11:16 PM
    Wednesday, December 21, 2011 5:17 PM
  • "uwgrimlock" wrote in message news:84a5c82f-0332-4faf-b254-e5d7f13c4d1c...

    I haven't had any further feedback from the MS techs as they tried all kinds of things over the phone and when remoting into my machine and couldn't fix things and basically gave up.

     

    Thanks for all your help.  I think I'm going to try an O/S repair via the installation DVD and if that fails I'll wipe the machine and re-install.  This is terribly inconvenient and ridiculous that a potentially botched installation of a patch for Windows broke the system files and thus broke Windows ability to verify its genuineness with the MS servers.

     
    I can’t help but agree with you :(
    I too would be looking (with a certain amount of dread) at a reinstall at this point.
    All I can say is ‘Good Luck!’
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 21, 2011 8:01 PM
    Moderator