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Another WGA validation problem RRS feed

  • Question

  •  I have read through most of the forums to no avail. I'm having the same problem as most, all of a sudden i cant validate. I've tried the legitcheck.hta and that dosent help .

     

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]
     
    I've ran the diagnostic several times and the results are always the same.

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed ActiveX enabled
    Failed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded
    Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue.
    I tried install manually but when i go to http://go.microsoft.com/fwlink/?LinkId=69479
     

    Internet Explorer cannot display the webpage

    so any help would be apreciated

     
     

     

     

     

     

     

     

    Tuesday, June 26, 2007 3:52 AM

Answers

  • Waljon,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 26, 2007 3:13 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 76477-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: f7d64558-95b3-4e8c-9d1e-0e3bc6a3300f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f7d64558-95b3-4e8c-9d1e-0e3bc6a3300f</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1381441993-3390282377-352991134</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Pavilion ZV6100 (EC373UA#ABA)     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1A</Version><SMBIOSVersion major="2" minor="31"/><Date>20050903000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>E1223507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>3F9F5D93677F9C6</Val><Hash>a381ivKOncYfaY26ppZHst0Fr3Q=</Hash><Pid>70141-OEM-5622715-13259</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Im running XP Home edition

    and my COA has HP in bold black letters

    Wednesday, June 27, 2007 12:35 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-PGWQ8-P6PH9-H2MJM
    Windows Product Key Hash: RSuhqjzV3RVy102vxvKV42gbfAw=
    Windows Product ID: 55274-640-5315322-23684
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: f26fa544-0f10-4547-96ab-a2ecc095bd27
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f26fa544-0f10-4547-96ab-a2ecc095bd27</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-H2MJM</PKey><PID>55274-640-5315322-23684</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-861567501-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4B ACPI BIOS Revision 1013 Beta 004</Version><SMBIOSVersion major="2" minor="3"/><Date>20031208000000.000000+000</Date></BIOS><HWID>E5FE30870184C07A</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>8394445CC4F87CE</Val><Hash>0uezjl16Vu5VvPngDiSnuGEE8+w=</Hash><Pid>54185-640-1402635-17945</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    My COA says "Windows XP Professional 1-2CPU OEM Product

    The disk and COA label all pass the "genuine" tests.

     

    Wednesday, June 27, 2007 2:58 AM
  • Waljon,

     

    Your mgadiag report seems to be showing that your XP installation is Genuine and that typical settings and values are where they should be.

     

    Assuming that you have tried clicking on the "Resolve" button that is presented when you visit the Online Diagnostics page, and that it fails to fix the issues, may I suggest that you submit a free email WGA support request at this link:  http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    Good Luck and if you have a chance, post back to tell us what the problem was and how it was fixed



     

    Thursday, June 28, 2007 3:04 PM
  • Safrican,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some good news:  The installation of Office XP Pro on your computer is Genuine (Office Status:  100 means genuine). 

     

    Assuming that the portion of the Product Key reported by the mgadiag utility, in your case PGWQ8-P6PH9-H2MJM, does NOT match the corresponding portion of the Product Key printed on your XP Pro OEM CoA, then the Product Key Updater Utility may be just the ticket for getting your installation of XP Pro back to being Genuine.  Please follow this link to the Updater:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    If, however, both the reported Product Key and the Product Key on the CoA are the same, please post back for more instructions.

    Thursday, June 28, 2007 3:11 PM
  • Dan is spot on you have a VL installed. You can submit a piracy report if you like. I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

     

     

     

    Thursday, June 28, 2007 9:57 PM

All replies

  • Waljon,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 26, 2007 3:13 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 76477-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: f7d64558-95b3-4e8c-9d1e-0e3bc6a3300f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f7d64558-95b3-4e8c-9d1e-0e3bc6a3300f</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1381441993-3390282377-352991134</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Pavilion ZV6100 (EC373UA#ABA)     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1A</Version><SMBIOSVersion major="2" minor="31"/><Date>20050903000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>E1223507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>3F9F5D93677F9C6</Val><Hash>a381ivKOncYfaY26ppZHst0Fr3Q=</Hash><Pid>70141-OEM-5622715-13259</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Im running XP Home edition

    and my COA has HP in bold black letters

    Wednesday, June 27, 2007 12:35 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-PGWQ8-P6PH9-H2MJM
    Windows Product Key Hash: RSuhqjzV3RVy102vxvKV42gbfAw=
    Windows Product ID: 55274-640-5315322-23684
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: f26fa544-0f10-4547-96ab-a2ecc095bd27
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f26fa544-0f10-4547-96ab-a2ecc095bd27</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-H2MJM</PKey><PID>55274-640-5315322-23684</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-861567501-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4B ACPI BIOS Revision 1013 Beta 004</Version><SMBIOSVersion major="2" minor="3"/><Date>20031208000000.000000+000</Date></BIOS><HWID>E5FE30870184C07A</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>8394445CC4F87CE</Val><Hash>0uezjl16Vu5VvPngDiSnuGEE8+w=</Hash><Pid>54185-640-1402635-17945</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    My COA says "Windows XP Professional 1-2CPU OEM Product

    The disk and COA label all pass the "genuine" tests.

     

    Wednesday, June 27, 2007 2:58 AM
  • Waljon,

     

    Your mgadiag report seems to be showing that your XP installation is Genuine and that typical settings and values are where they should be.

     

    Assuming that you have tried clicking on the "Resolve" button that is presented when you visit the Online Diagnostics page, and that it fails to fix the issues, may I suggest that you submit a free email WGA support request at this link:  http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     

    Good Luck and if you have a chance, post back to tell us what the problem was and how it was fixed



     

    Thursday, June 28, 2007 3:04 PM
  • Safrican,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some good news:  The installation of Office XP Pro on your computer is Genuine (Office Status:  100 means genuine). 

     

    Assuming that the portion of the Product Key reported by the mgadiag utility, in your case PGWQ8-P6PH9-H2MJM, does NOT match the corresponding portion of the Product Key printed on your XP Pro OEM CoA, then the Product Key Updater Utility may be just the ticket for getting your installation of XP Pro back to being Genuine.  Please follow this link to the Updater:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    If, however, both the reported Product Key and the Product Key on the CoA are the same, please post back for more instructions.

    Thursday, June 28, 2007 3:11 PM
  • Dan is spot on you have a VL installed. You can submit a piracy report if you like. I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP Professional and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and versions of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
       
     This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the blocked PID status. Demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Curious was your computer turned in for repairs/upgrades and was the hard drive reformatted?   In any case, please uninstall the non-genuine installation to alleviate any complications.
      
         Again, I am sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation or reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
     
    Thank you
    Stephen Holm
    WGA Forum Manager

     

     

     

    Thursday, June 28, 2007 9:57 PM