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Office Enterprise 2007 Validation Error 0x80180104 RRS feed

  • Question

  • I have followed all the standard preliminary steps as outlined in other threads.

    Windows XP validates
    Office 2007 Enterprise Fails
    Visio 2007 Fails
    Project 2007 Fails

    Windows XP - Toshiba OEM Install
    Office 2007 Enterprise / Visio / Project - Action Pack Subscription

    Toshiba M5 came with a 60 day eval of Office Pro which was never activated, and was uninstalled before installing Enterprise.

    Office Enterprise registered without a problem when installed. This problem reared up when I tried to download an update to Outlook 2007 to correct performance issues.


    Windows Info:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {161FAEF1-C1FA-4BC0-920F-C83B6EB17653}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{161FAEF1-C1FA-4BC0-920F-C83B6EB17653}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-4207769829-3022787427-2921530778</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M5</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061226000000.000000+000</Date><SLPBIOS>TOSHIBA</SLPBIOS></BIOS><HWID>026A3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA</name><model>TECRA M5</model></SBID><OEM/></MachineData>      <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2B557F4FA3356AC</Val><Hash>E6Z/CsAO8zpqHv/54Pdtqt15fL4=</Hash><Pid>81599-854-5694191-65881</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>75303BAE940AEAC</Val><Hash>tVLv6BhKoDMfYdRTckXZhvdW8m0=</Hash><Pid>84890-854-2807855-63478</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Office Info:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {161FAEF1-C1FA-4BC0-920F-C83B6EB17653}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{161FAEF1-C1FA-4BC0-920F-C83B6EB17653}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-4207769829-3022787427-2921530778</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M5</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061226000000.000000+000</Date><SLPBIOS>TOSHIBA</SLPBIOS></BIOS><HWID>026A3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA</name><model>TECRA M5</model></SBID><OEM/></MachineData>      <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2B557F4FA3356AC</Val><Hash>E6Z/CsAO8zpqHv/54Pdtqt15fL4=</Hash><Pid>81599-854-5694191-65881</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>75303BAE940AEAC</Val><Hash>tVLv6BhKoDMfYdRTckXZhvdW8m0=</Hash><Pid>84890-854-2807855-63478</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Monday, August 13, 2007 6:26 PM

Answers

  • Bimmerz,

     

    It may appear the trial version and other versions may have been removed. Sometimes remenants are left behind without your knowledge. This is why I recommend using the tool and remove all office products then reinstall.  In turn you would have to activate the stand alone products as well as the office suite.

     

     

    Thank you,

     

     

    Stephen Holm, MS

     

    Wednesday, August 15, 2007 11:12 PM

All replies

  • Bimmerz,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. 

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us.  Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.  Currently you have multiple versions of an Office Suite as well as stand alone versions of productivity programs. Please remove the trial version of the Office Suite which came with your laptop. Next try to validate again. Also Visio and Project Professional will need to be activated separatel. 

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    “Description of the Microsoft Windows registry”:  http://support.microsoft.com/kb/256986/

     

     

    Please post back here and let us know if this works.  Thank you.

     

     

    Stephen Holm, MS
    OGA Forum Manager

     

     

    Tuesday, August 14, 2007 12:39 AM
  • Please re-read my original message.

    "Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us.  Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program."

    I have never had Beta software installed.



    "Currently you have multiple versions of an Office Suite as well as stand alone versions of productivity programs. Please remove the trial version of the Office Suite which came with your laptop."

    I stated in my original post that I had removed the trial version of Office before installing 2007 Enterprise. The trial version is not installed, and was never activated.



    "Next try to validate again. Also Visio and Project Professional will need to be activated separatel. "

    Visio and Project were already activated successfully when I installed them.
    Wednesday, August 15, 2007 2:08 PM
  • Bimmerz,

     

    It may appear the trial version and other versions may have been removed. Sometimes remenants are left behind without your knowledge. This is why I recommend using the tool and remove all office products then reinstall.  In turn you would have to activate the stand alone products as well as the office suite.

     

     

    Thank you,

     

     

    Stephen Holm, MS

     

    Wednesday, August 15, 2007 11:12 PM