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Getting "product key not valid for this media type" error after upgrading Windows XP Home from SP2 to SP3 (ErrorCode: 0x80040509) RRS feed

  • Question

  • What on earth does this error mean?  I get it after upgrading Windows XP Home SP2 to SP3 (which was working fine).  The error comes upon trying to log back into Windows.  What does it mean by "media type"?  Is it complaining that I originally installed it from a CD???  It is a very cryptic error message at best.  It also tells me to "use the correct installation CD to reinstall Windows", but I just installed Windows!  Also, I ran MGADiag.exe, and it tells me that product is Genuine.  This is very frustrating.  I've tried everything I can think of, and nothing works.  It worked fine before upgrading from SP2 to SP3.  I also find it strange that it never asked me to activate my copy of XP (does it only do this for XP Pro??).  Also very odd indeed is the fact that the product key reported by MGADiag.exe is not at all similar to the one provided on the COA that I used to install XP with.
    Sunday, August 16, 2009 8:14 PM

Answers

  • Hello danb64,

    There is most likely NOTHING wrong with the CoA and its Product Key, especially if the CoA has "Dell" printed on it.  The installed XP is such as hack-job I would not trust anything it was complaining about.

    Here's what to do.

    If you are not the original owner of the Dell, use their transfer of ownership form to get on record as the new owner:  http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&cs=04&l=en&s=bsd

    Once that's done, wait a couple of days and then request a replacement OS reinstallation CD from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Backup whatever you need to save, wipe the hard disk drive, then use the Dell OS Reinstallation CD you ordered to cleanly install XP Home.  It will go without a hitch.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by danb64 Friday, August 28, 2009 2:32 PM
    Wednesday, August 19, 2009 3:56 AM
  • Hello danb64,

    Oh, we forgot to talk about this second copy of XP you bought off of eBay.

    If you are still within the eBay return timeframe, please start the eBay/PayPal process (significantly not as described) to open a dispute with your seller and eventually (hopefully) get your money back!  If you ran out of time or get the cold shoulder from eBay or PayPal, if you paid wth a credit card most will assist you in getting a chargeback from the seller.

    If none of that works out, then you might be able to get a complimentary replacement from Microsoft if the materials you received are judged to be hi-quality counterfeits.  For more info see the WGA FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=e29d8310-4933-40cf-b955-c93c2f79a0d9#ID0EBIAC 

    Good Luck! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 21, 2009 3:09 PM

All replies

  • Hello danb64,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 17, 2009 2:30 PM
  • I tried all of that.  I made sure that I was logged in as an Administrator when upgrading to SP3.  I also validated Windows using the links provided, and ran the MGA diagnostics via the web site at http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en .  It all looked fine.  So, then I attempted to install SP3, and I got the same message when trying to login after rebooting.  I was able to restart it in Safe Mode, however, and login that way.  So I ran the MGADiag.exe tool both before and after the upgrade.  The results were almost identical.  Here is what it looked like before the upgrade:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23271
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {954BEE87-390B-4B0E-9575-54818E2BE143}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{954BEE87-390B-4B0E-9575-54818E2BE143}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23271</PID><PIDType>1</PIDType><SID>S-1-5-21-1715567821-1060284298-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20050627000000.000000+000</Date></BIOS><HWID>69503D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183B3:Dell Inc|183B3:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    And here is it what it looked like AFTER the upgrade to SP3:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23271
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {954BEE87-390B-4B0E-9575-54818E2BE143}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{954BEE87-390B-4B0E-9575-54818E2BE143}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23271</PID><PIDType>1</PIDType><SID>S-1-5-21-1715567821-1060284298-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20050627000000.000000+000</Date></BIOS><HWID>69503D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183B3:Dell Inc|183B3:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Also, regarding the other questions:
    1.  This is Windows XP Home Edition.
    2.  Yes, the COA does say "OEM Software" in black letters.

    Dan
    Tuesday, August 18, 2009 8:22 PM
  • Hello danb64,

    Congratulations, you have posted the single most wacky mgadiag report that I have seen in three plus years. :-)

    You seem to have a "genuine" "volume licensing edition" of XP Home installed with what is usually a geographically blocked Product Key used for Volume Licenses for XP Pro.  There was some big-time hacking happening to the XP that's now installed on this computer.

    IMHO your best option at this point is to backup and offload your data, then use the Dell PC Restore utility (if still installed on the computer) or Dell OS reinstallation discs to do a full recovery/clean installation of XP Home on your Dell Isnspiron 6000 computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 18, 2009 8:34 PM
  • I don't have the Dell OS reinstallation disks.  That is why I bought a new copy of XP Home off of eBay.  I made sure that the hard disk (which is brand new, by the way) was wiped clean before each new attempt at installation.  This is not the first time I have ever installed Windows XP, but it is the first I've installed the Home edition of XP.  I've never had any problems like this in the past.  I cannot figure out what is wrong, unless the copy I got is somehow bad or not genuine.  It is, perhaps, suspect, since I bought it off of eBay, but it should be noted that this is the second copy I've tried to install on this old Dell laptop.  The first one I suspected to be non-genuine (even though MGADiag.exe said it was genuine and the disk looked genuine) and the seller agreed to refund my money.  But I was a bit taken aback when the second one exhibited precisely the same behavior.  It made me think that perhaps the first one was perhaps OK to begin with.  Also of note, the COA that is attached to the bottom of the laptop has a product key that this copy of XP says is invalid--even though both are XP Home.  I don't really understand that, either, unless it is expecting only a Dell OS reinstallation disk.

    Any thoughts on this?  I'm stumped as to what to try next.
    Wednesday, August 19, 2009 12:27 AM
  • Hello danb64,

    There is most likely NOTHING wrong with the CoA and its Product Key, especially if the CoA has "Dell" printed on it.  The installed XP is such as hack-job I would not trust anything it was complaining about.

    Here's what to do.

    If you are not the original owner of the Dell, use their transfer of ownership form to get on record as the new owner:  http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?c=us&cs=04&l=en&s=bsd

    Once that's done, wait a couple of days and then request a replacement OS reinstallation CD from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Backup whatever you need to save, wipe the hard disk drive, then use the Dell OS Reinstallation CD you ordered to cleanly install XP Home.  It will go without a hitch.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by danb64 Friday, August 28, 2009 2:32 PM
    Wednesday, August 19, 2009 3:56 AM
  • Thanks, I will try this.
    Friday, August 21, 2009 3:00 PM
  • Hello danb64,

    Oh, we forgot to talk about this second copy of XP you bought off of eBay.

    If you are still within the eBay return timeframe, please start the eBay/PayPal process (significantly not as described) to open a dispute with your seller and eventually (hopefully) get your money back!  If you ran out of time or get the cold shoulder from eBay or PayPal, if you paid wth a credit card most will assist you in getting a chargeback from the seller.

    If none of that works out, then you might be able to get a complimentary replacement from Microsoft if the materials you received are judged to be hi-quality counterfeits.  For more info see the WGA FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=e29d8310-4933-40cf-b955-c93c2f79a0d9#ID0EBIAC 

    Good Luck! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 21, 2009 3:09 PM
  • I actually already contacted the seller, who (somewhat reluctantly) agreed to refund my money.  I sent the product back to him.  He seemed unaware that what he was selling was actually a counterfeit.

    Dan
    Wednesday, August 26, 2009 2:53 PM
  • Hello danb64,

    Great to see that you'll get a refund from the seller.  Nothing spoils the "rush" of getting a good deal like finding out you bought bogus goods!

    Good Luck! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, August 26, 2009 9:19 PM
  • The CDs from Dell arrived yesterday, and I had no problem reinstalling Windows XP Home and upgrading it to SP3.  Thanks again for your help!

    Dan
    Friday, August 28, 2009 2:32 PM
  • Hello danb64,

    You're welcome! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 28, 2009 3:15 PM