Answered by:
Upgraded PC to Vista Ultimate and now cant reinstall Office 2007

Question
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Ok, the title says it all really.
I am an Action Pack Subscriber, so upgraded one of the PC's in the Office to Vista Ultimate when the CD's arrived. (This did a reinstall as I needed to then reinstall my other development tools and software.)
Error Log.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PRRQM-8FYQ9-RHVPF
Windows Product Key Hash: DANZ/9hb8Z5Uh9m81NiIXrMJaRY=
Windows Product ID: 89580-853-5529392-71949
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {FCE99556-1069-446B-9C3B-4EDC23376267}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18152WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FCE99556-1069-446B-9C3B-4EDC23376267}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RHVPF</PKey><PID>89580-853-5529392-71949</PID><PIDType>5</PIDType><SID>S-1-5-21-4053856646-3827895029-464405233</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro1710</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20081009000000.000000+000</Date></BIOS><HWID>27323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00142-853-552939-00-1033-6001.0000-2302009
Installation ID: 016355725644416363542392497825421600768685694471098421
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: RHVPF
License Status: LicensedHWID Data-->
HWID Hash Current: OgAAAAEABAABAAIAAgABAAAAAwABAAEAeqhAfHxUBBS6+QYMRoOEeGJA/vocuPL0Hg3CpMT5rFYqhQ==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CRESTLNE
FACP TOSCPL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
TCPA Intel CRESTLNE
TMOR PTLTD
OSFR TOSHIB A+2nd ID
APIC INTEL CRESTLNE
SLIC DELL M08
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhciHelp...
MattThursday, September 17, 2009 3:04 PM
Answers
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Hello MattR71,
These forums are for the support of Windows Genuine Advantage Validation issues. Your post does not appear to a be Vista Activation or Validation related and, as such is, unfortunately, off-topic (as well as outside my main area of knowledge)I recommend reposting your question to one of the Office Newsgroups: http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx or go to http://support.microsoft.com for additional support options.
Thank you,
Darin MS
p.s. Please Note that saying "Now I can't install Office" isn't very descriptive. Describing the situation around how the Office failed to install (as well as any error messages) would help the reader to diagnose the issue better.- Edited by Darin Smith MS Thursday, September 17, 2009 4:46 PM
- Marked as answer by Darin Smith MS Thursday, September 17, 2009 4:46 PM
Thursday, September 17, 2009 4:36 PM
All replies
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Hello MattR71,
These forums are for the support of Windows Genuine Advantage Validation issues. Your post does not appear to a be Vista Activation or Validation related and, as such is, unfortunately, off-topic (as well as outside my main area of knowledge)I recommend reposting your question to one of the Office Newsgroups: http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx or go to http://support.microsoft.com for additional support options.
Thank you,
Darin MS
p.s. Please Note that saying "Now I can't install Office" isn't very descriptive. Describing the situation around how the Office failed to install (as well as any error messages) would help the reader to diagnose the issue better.- Edited by Darin Smith MS Thursday, September 17, 2009 4:46 PM
- Marked as answer by Darin Smith MS Thursday, September 17, 2009 4:46 PM
Thursday, September 17, 2009 4:36 PM -
Apologies :$
Been battling htis on and off all day, so didnt check the appropriateness thoroughly enough.
Please lock or delete this to prevent further white noise!Thursday, September 17, 2009 4:39 PM -
Thanks MattThursday, September 17, 2009 4:47 PM