locked
Unistalled Vail Connector Software Got an Error Now Can't Reinstall IT... RRS feed

  • Question

  • I had to unistall the connector software, due to putting Vail on a different computer.  When I did it gave me an error saying "there was a problem with the windows installer package.  A program rewuired for this install to complete could not be run.  contact your support personnel or package vendor".  Now when I try to reinstall it says that I am already connected to the server.  I have tried making sure all services are stopped and reg key deleted, still no luck.

    Thanks

    Darren

    Saturday, May 1, 2010 5:33 PM

Answers

  • dmcgettigan, farflame123 - this might be a bug in our v2 client un-installer. Please file a bug on connect with the logs.

    Thanks.


    This post is "AS IS" and confers no rights.
    Sunday, May 2, 2010 7:20 PM

All replies

  • Do you by any chance have the v1 connector installed on this machine?


    This post is "AS IS" and confers no rights.
    Saturday, May 1, 2010 6:19 PM
  • I have gotten the same error
    Saturday, May 1, 2010 10:08 PM
  • Likewise, I initially uninstalled the V1 connector and install the Vail connector with no issues. Did a PC backup created users etc. to the Vail WHS. Just normal WHS type bits and pieces.  Removed the Vail connector and re-installed V1 connector with no issues. After a while (did a backup to V1 WHS for safety) removed the V1 connector again and tried to re install Vail connector. It errored with "An unexpected error has occurred ......".

    On the client machine ran a registry cleaner and rebooted but no change. Still an unexpected error. 

    Sunday, May 2, 2010 6:28 AM
  • I had v1 installed but removed it before I switched to vail.  I didn't have any problems on any of the other computers that removed and reinstalled it on.....weird.....
    Sunday, May 2, 2010 1:46 PM
  • dmcgettigan, farflame123 - this might be a bug in our v2 client un-installer. Please file a bug on connect with the logs.

    Thanks.


    This post is "AS IS" and confers no rights.
    Sunday, May 2, 2010 7:20 PM
  • As requested bug report submitted
    Monday, May 3, 2010 7:54 AM
  • Did this bug got resolved and if it did, where I can find the solution? Thanks

    B.J.


    BJ
    Sunday, March 6, 2011 8:24 PM