locked
Renewal RRS feed

  • Question

  •  

    It's time for me to renew my Onecare Live subscription, but I can't remember the password that I used when I first installed it. So when I go to the "lost password" screen, it wants to send the password to my hotmail account, which I can't log into because I don't have the freaking password. Any idea how I can reset my password in this situation?
    Saturday, January 5, 2008 11:55 PM

Answers

  • Your LiveID password can be reset at http://account.live.com  If you have set up an alternate email address and secret questions for that LiveID, the process can be fairly simple. If you did not set up an alternate email address or don't know the answer to the secret question, you will need to contact support - via email if your subscription status can't be validated.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    However, I think a much easier solution for you would be to look for a discounted retail copy and simply uninstall your current copy and then install and activate a new subscription with the retail key with a new LiveID. Be sure to record the LiveID and Password used, perhaps on the retail box, in case you need to reinstall later or want to add another PC to the subscription.

     

    Note that when your current subscription expires, you will have a grace period before it stops working completely. It may be as long as 30 days, though I don't know the exact term.

     

    -steve

    Monday, January 7, 2008 5:57 PM
    Moderator

All replies

  • Your LiveID password can be reset at http://account.live.com  If you have set up an alternate email address and secret questions for that LiveID, the process can be fairly simple. If you did not set up an alternate email address or don't know the answer to the secret question, you will need to contact support - via email if your subscription status can't be validated.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    However, I think a much easier solution for you would be to look for a discounted retail copy and simply uninstall your current copy and then install and activate a new subscription with the retail key with a new LiveID. Be sure to record the LiveID and Password used, perhaps on the retail box, in case you need to reinstall later or want to add another PC to the subscription.

     

    Note that when your current subscription expires, you will have a grace period before it stops working completely. It may be as long as 30 days, though I don't know the exact term.

     

    -steve

    Monday, January 7, 2008 5:57 PM
    Moderator
  • how can i get help it shows status on risk

     

    Monday, May 19, 2008 2:06 PM
  • i also don't have pass word is ther a way that talk by phone line that somebody can help me my #[deleted] JOse thanks

     

    Monday, May 19, 2008 2:08 PM
  •  martinez123 wrote:
    how can i get help it shows status on risk

     

    Jose, I deleted your phone number from the post as this is a public forum.

    Open OneCare. What action does it report that needs to be taken?

    You *do* have a password, or you would not have been able to activate OneCare. You can get it reset at http://account.live.com - the LiveID is shown in Help/About... inside OneCare as the subscription ID.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, May 19, 2008 2:12 PM
    Moderator