License store contains inconsistent data RRS feed

  • Question

  • How do I resolve this problem if I am unable to get into a user account?  I can not access a user account in normal mode or safe mode.
    Thursday, June 18, 2009 2:59 PM


  • Hello Robert,

    Thank you for visiting us today :-).  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/f9c7ea77-8232-41e2-a450-2e748257903f

    6)    In a reply post, paste the Diagnostic Report.


    Thank you again Robert


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, June 18, 2009 6:05 PM