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Error: Exception has been thrown by the target of an invocation. Error: Object reference not set to an instance of an object. RRS feed

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    On Downloading and Running the Fix It Center installation routine, I receive the following message

    "An unexpected error has occurred. Setup cannot continue. Please close and try again.

    Error: Exception has been thrown by the target of an invocation."

    When I close the error message popup, I receive another error message

    "An unexpected error has occurred. Setup cannot continue. Please close and try again.

    Error: Object reference not set to an instance of an object."

     

    I have tried the installation routine several times, receiving the same error message for each attempt.

    I'm using Windows XP SP3, and have Symantec Corporate AV running (I tried an installation with AV disabled - same error)

     

    I've searched for other instances of this error on the forum, but have so far drawn a blank.

    Comments?

    Wednesday, May 5, 2010 10:09 AM

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    How long should I expect to wait for an official response please?

    I see problems posted more recently than mine have already received official response.

    How does that work? Please advise.

    Monday, May 10, 2010 11:09 AM
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    Dear Customer,

    Thank you for your interest in Microsoft Fix it Center (beta).

    I am sorry to hear about the problem you encountered. And thank you for your patience.

    Thank you for reporting the problem you encountered. It is currently being researched. We'll reply to this thread when we have more information about it.

     

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Monday, May 10, 2010 3:38 PM
    Moderator
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    Dear Customer,

    To better understand the problem, could you please see if there is any warning and error events shown in the Application section under the Windows Logs for the MatSvc event source? To find such events,

    1. Run "eventvwr.msc" from the Start menu or the Run box (with the Start-R key).

    2. Expand "Windows Logs" on the left pane. Select "Application" under the expanded "Windows Logs" node.

    3. Click on "Filter Current Log..." on the Actions pane on the right.

    4. Select "MatSvc" from the "Event sources" dropdown box. Hit OK.

    5. Select all the events shown and right click on any of them. On the popup menu that came up, select Copy -> Copy Details as Text.

    6. Paste the copied text to this thread.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Thursday, May 13, 2010 3:07 AM
    Moderator