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Renewed - Asking for Renewal RRS feed

  • Question

  • I keep getting a window asking me to renew my OneCare subscripton, then click on renew where I'm told not to worry about it, my subscription will continue for another six months for free.  But this morning, the icon in the lower right is "red" (danger) and when I open OneCare it says it has expired.  Again, I try to renew and it says "don't worry about it, but the icon remains red.  Any suggestions?  Might I still be receiving protection but the computer doesn't know it? 
    Friday, June 26, 2009 12:01 PM

Answers

  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, June 26, 2009 12:22 PM
    Moderator