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"An unathorized change was made to Windows" problem RRS feed

  • Question

  • Along with that it says that I must re-type the product key to activate. I have done so several times, but does not activate.
    I have done the net start slvc and get the following: Not enough quota is available to process this command.
    Did net stop slsvc and get: The following failure occured while trying to use the product key: Code 0xc004f050
    I also did a sfc /scannow and get: Windows Resource Protection found corrupt files but was unable to fix some of them.
    Last week I had a validation problem and fixed it, and now this. My Windows Vista came already installed if that's of any help.

    Please help again.


    -------------------------------------
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-Q672C-HXMJ6-VVVJH
    Windows Product Key Hash: /yBdCgF8mywN+x+3RHftEMZH0a8=
    Windows Product ID: 89583-OEM-7354772-93795
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {9AE31B39-E33C-4C02-8E00-EB1703621C4A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: T:20090814094827474-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9AE31B39-E33C-4C02-8E00-EB1703621C4A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VVVJH</PKey><PID>89583-OEM-7354772-93795</PID><PIDType>3</PIDType><SID>S-1-5-21-1848818186-3476252950-3355730281</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ567AA-ABA s3720f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.23</Version><SMBIOSVersion major="2" minor="5"/><Date>20090211000000.000000+000</Date></BIOS><HWID>4D333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x800700EA

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJQGpBi1vIri8OzFxnRq05iD8vSY9Ux6rFYdNkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Wednesday, August 19, 2009 7:10 AM

Answers

  • Hi scilla,

      The error code I'm seeing is that Vista isn't Activated.  You mentioned that you have reentered the product key a number of time to be able to Activate. What happens if you try to Activate by Phone?

    Lastly, I am also seeing a signs of a Tamper which means some part of Vista is being modified, corrupt (which makes sense since the 'sfc /scannow' command "found corrupt files but was unable to fix some of them".  The corrupt files may very well be in the Product Activation system.

      If Activating by Phone does not resolve the issue (and since 'sfc /scannow' can't seem to repair the corruption) my only other recommedations would be to either contact Vista Support at http://support.microsoft.com and see if they can repair the damage or reinstall Vista.


    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, August 20, 2009 5:13 PM
    Thursday, August 20, 2009 4:18 PM

All replies

  •  Hello scilla,

      It may be that Vista's Licensing Store is corrupt or malformed in some way. I would like you to try the below set of steps.  The first set will attempt to reset the Store and the second set will recreate it.  Try the first set and if that doesn't work, move on to the next.

    1) Click the option that launches an Internet Browser
    2) Type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right-click on cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot twice

    1) Return to the cmd windows 
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required to enter the Product Key again and then Activate

    Please post if this resolves the issue or not,
    Darin MS

    • Proposed as answer by Darin Smith MS Wednesday, August 19, 2009 5:32 PM
    Wednesday, August 19, 2009 5:32 PM
  • Thanks for answering, but neither of those steps worked. The second one did when I had the validation problem, but not this time.
    Wednesday, August 19, 2009 11:37 PM
  • Hi scilla,

      The error code I'm seeing is that Vista isn't Activated.  You mentioned that you have reentered the product key a number of time to be able to Activate. What happens if you try to Activate by Phone?

    Lastly, I am also seeing a signs of a Tamper which means some part of Vista is being modified, corrupt (which makes sense since the 'sfc /scannow' command "found corrupt files but was unable to fix some of them".  The corrupt files may very well be in the Product Activation system.

      If Activating by Phone does not resolve the issue (and since 'sfc /scannow' can't seem to repair the corruption) my only other recommedations would be to either contact Vista Support at http://support.microsoft.com and see if they can repair the damage or reinstall Vista.


    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, August 20, 2009 5:13 PM
    Thursday, August 20, 2009 4:18 PM