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Microsoft Office Home and Student 2007 Genuine Validation failed RRS feed

  • Question

  • I recently installed Microsoft Office software to my new computer, which was previously installed on my old computer and gave me no problems. (My daughter did something to the other computer and as a result, it no longer works.)  I have been trying to use some of the features but I am unable to because the validation for the software continues to fail.  I was directed to the Microsoft Validation website and searched for a way to activate the software.  I opened Word, went to Word Options, went to Resources, and clicked "Activate".  It displayed the software was already activated.  I did this on each Microsoft program and got the same message.  I also ran diagnostics on each program.  No problem was found. I have looked at all the related questions and no of them seems to give me the answer I need.  I understand that this software being previously installed could affect the validation.  What do I do?

    Friday, September 14, 2007 2:59 PM

Answers

  • Justjonesn,

     

         Did you come accross the diagnostic tool? The diagnostic tool can repair some problems users experience. Also are you receiving any error codes whatsoever?  Maybe all you will need is a telephone activation but first please run the Genuine Diagnostics tool to try and identify the issue you may be having. After you post the results we can analyze the output and help provide you with a solution. 

     

         Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information

    that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen Holm, MS

    Friday, September 14, 2007 5:45 PM
  • Everything is running perfect.  The problem was Microsoft Home and Student 2007 was pre-installed when I purchased the new desktop.  (I guess that was the trial version.)  I installed my copy of it and did not realize the trial version was on the computer.  I guess that's why some of the features didn't work.  I have since removed the trial version and all of the features are available.

     

    Thank you for your assistance.

    Tuesday, September 18, 2007 3:21 PM
  • Thank you for the feedback :-).  Take care and we are glad you are up and running.

     

    Stehpen Holm, MS

     

     

    Wednesday, September 19, 2007 12:27 AM
  • Hello Marilynfaye,

     

    More than likely this is not a full installation but a trial installation. Since this is a display I am guessing the other person used this trial and already used the 24 trial launches. 

     

     

    Stephen Holm, MS

     

    Monday, October 29, 2007 11:14 PM

All replies

  • Justjonesn,

     

         Did you come accross the diagnostic tool? The diagnostic tool can repair some problems users experience. Also are you receiving any error codes whatsoever?  Maybe all you will need is a telephone activation but first please run the Genuine Diagnostics tool to try and identify the issue you may be having. After you post the results we can analyze the output and help provide you with a solution. 

     

         Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information

    that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen Holm, MS

    Friday, September 14, 2007 5:45 PM
  • Everything is running perfect.  The problem was Microsoft Home and Student 2007 was pre-installed when I purchased the new desktop.  (I guess that was the trial version.)  I installed my copy of it and did not realize the trial version was on the computer.  I guess that's why some of the features didn't work.  I have since removed the trial version and all of the features are available.

     

    Thank you for your assistance.

    Tuesday, September 18, 2007 3:21 PM
  • Thank you for the feedback :-).  Take care and we are glad you are up and running.

     

    Stehpen Holm, MS

     

     

    Wednesday, September 19, 2007 12:27 AM
  • I recently purchased a computer from Sam's display.. It was returned by someone else.  I installed the Microsoft offfice home and student 2007 on to this computer because everything had to be re-installed due to some problems.  I tried to install the licensed key information  but it will not take it again.  It keeps saying that the installation number is wrong and that I now only get 24 entries befor the usuage will expire, if I don't use the proper validation number.  Can you help me witih this problem?

     

    Monday, October 29, 2007 4:30 PM
  • Hello Marilynfaye,

     

    More than likely this is not a full installation but a trial installation. Since this is a display I am guessing the other person used this trial and already used the 24 trial launches. 

     

     

    Stephen Holm, MS

     

    Monday, October 29, 2007 11:14 PM