Answered by:
Not genuine copy of windows - Dell PC - Legal copy of Win 7 for several years

Question
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Our PC suddenly started say that the copy of Windows 7 installed is not genuine. It is a Dell PC with a valid product key. I'm not sure what is causing the issue? Our report is below:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5EBB9976-10E0-4A78-A588-9356AB3CB2DF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5EBB9976-10E0-4A78-A588-9356AB3CB2DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3944040261-3611541635-3536168806</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100510000000.000000+000</Date></BIOS><HWID>38203707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
Error: 0x8002801DWindows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 12:10:2015 09:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln1uuvbacP9qFFCZYj0QeuASdlY=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL OEMHPET
MCFG DELL OEMMCFG
SLIC DELL FX09
OSFR DELL FX09
OEMB DELL FX09
ASF! LEGEND I865PASF
SSDT DpgPmm CpuPmThursday, December 10, 2015 9:20 PM
Answers
-
Sorry about the delayed response!
The reason for the non-functioning WU is the same as the broken WGA, I think.
There is actually very little detail in the CBS log since the middle of August - which to me means that the system is functioning in a very far from normal way. There is no data at all from any SFC scan - which means either that the scan never happened, or that the reporting mechanisms have been turned off somehow.
I rather think that your best option is going to be to do a repair install of the OS.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Wednesday, March 30, 2016 4:00 PM
- Marked as answer by Noel D PatonModerator Thursday, April 7, 2016 4:34 PM
Sunday, January 17, 2016 9:58 AMModerator
All replies
-
The problem here is an unusual one.
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
Error: 0x8002801DTampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.
REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Friday, December 11, 2015 4:35 PMModerator -
Noel,
All three result in no key found.
Here are the results:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>
Friday, December 11, 2015 5:56 PM -
I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg
right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.
Run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Saturday, December 12, 2015 8:38 AMModerator -
Noel,
Thank you for your help.
Here are the results of the latest MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5EBB9976-10E0-4A78-A588-9356AB3CB2DF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5EBB9976-10E0-4A78-A588-9356AB3CB2DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3944040261-3611541635-3536168806</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>38203707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
Error: 0x8002801DWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:10:2015 09:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln1uuvbacP9qFFCZYj0QeuASdlY=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL OEMHPET
MCFG DELL OEMMCFG
SLIC DELL FX09
OSFR DELL FX09
OEMB DELL FX09
ASF! LEGEND I865PASF
SSDT DpgPmm CpuPmSaturday, December 12, 2015 10:37 AM -
Good, that appears to have fixed one of the problems - the other may not be so simple!
Please open an Elevated Command Prompt, and run the following commands...
REG QUERY HKLM\SOFTWARE\Classes\CLSID\{0D43FE01-F093-11CF-8940-00A0C9054228} /S REG QUERY HKLM\SOFTWARE\Classes\CLSID\{32DA2B15-CFED-11D1-B747-00C04FC2B085} /S REG QUERY HKLM\SOFTWARE\Classes\CLSID\{85131631-480C-11D2-B1F9-00C04F86C324} /S REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{420B2830-E718-11CF-893D-00A0C9054228} /S REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{0D43FE01-F093-11CF-8940-00A0C9054228} /S REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{32DA2B15-CFED-11D1-B747-00C04FC2B085} /S REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{85131631-480C-11D2-B1F9-00C04F86C324} /S REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{0D43FE01-F093-11CF-8940-00A0C9054228} /S REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{32DA2B15-CFED-11D1-B747-00C04FC2B085} /S REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{85131631-480C-11D2-B1F9-00C04F86C324} /S
Copy the output into Notepad, and then upload it to a fileshare site, and post a link.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Sunday, December 13, 2015 8:33 AMModerator -
Noel,
Here is a textual link to the registry queries output file, the forum won't allow me to post a live link:
https://www.dropbox.com/s/s4kpshgcn6zaui5/berchta_reg_query_output.txt?dl=0
Sunday, December 13, 2015 12:07 PM -
AS far as I can see, that looks OK - so we'll have to dig a little deeper....
Open an Elevated Command Prompt, and run the following commands:
DIR C:\Windows\regtlib*.* /s REGSVR32 SPP.DLL REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S
Post the results
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Sunday, December 13, 2015 7:59 PMModerator -
The dll line ran successfully, below is the output for the other two commands:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>DIR C:\Windows\regtlib*.* /s
Volume in drive C is OS
Volume Serial Number is 0A80-19C6Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319
04/11/2014 10:08 PM 84,640 regtlibv12.exe
1 File(s) 84,640 bytesDirectory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319
04/11/2014 09:39 PM 94,368 regtlibv12.exe
1 File(s) 94,368 bytesTotal Files Listed:
2 File(s) 179,008 bytes
0 Dir(s) 831,451,660,288 bytes freeC:\Windows\system32>REGSVR32 SPP.DLL
C:\Windows\system32>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S
ERROR: The system was unable to find the specified registry key or value.Sunday, December 13, 2015 11:17 PM -
Good - at least that's what I expected! ;)
If you don't understand anything please ask!
First create a System Restore point, then....
Open Regedit
Navigate to
HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}
Right-click on the Key in the left pane, and select Permissions
Click on the Advanced buton
Click on the Owner tab
Highlight Administrators, and put a tick in the 'Replace owner on...' box
Click Apply
(Current Owner should change to Administrators)
Click OK - ONCE
Click on the Permissions tab
In the Permission entries box, highlight Administrators
click Edit
put a tick in teh Allow /Full Control box (all the other Allow boxes should automatically be ticked)
put a tick in the 'Apply these permissions....' box
Click OK out to Regedit
Close RegeditOpen an Elevated Command Prompt
run the following commandC:\Windows\Microsoft.NET\Framework\v4.0.30319\regtlibv12.exe C:\Windows\system32\wbem\wbemdisp.tlb
.
Close the Command prompt if successful - otherwise post the results.
Open Notepad
copy and paste the following into the Notepad window, and save to the desktop as TEST.VBSSet objWMIService = GetObject("winmgmts:\\.\root\cimv2") Set colComputers = objWMIService.ExecQuery("Select * from Win32_ComputerSystem") wscript.echo "Test Passed"
now double-click on the new file - you should get a small popup window saying 'Test Passed'If not, post the error message you get.
Then reboot again run a new MGADiag report, and post that.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Monday, December 14, 2015 5:30 PMModerator -
Noel,
Two things:
1. I get the following error when trying to create a restore point:
Error detected in the Volume Shadow Copy Services (VSS). A problem occurred while trying to contact VSS writers. Verify that the Event System service and the VSS service are running & check for associated errors in the Event logs. (0x80042318)
The services appear to be running.
Here is the error event from the Event log:
Operation: Gathering Writer Data Executing Asynchronous Operation Context:
Execution Context: Requestor Current State: GatherWriterMetadata2. This key -- HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} --
does not exist directly under HKEY_CLASSES_ROOT\TypeLib. I find it under other keys but not under HKEY_CLASSES_ROOT\TypeLib.
At what point do you think we should throw in the towel? I can reload Win 7 if I have to, I was just trying to avoid it.
Thank you.
Monday, December 14, 2015 8:00 PM -
from the back - :)
2) no problem, just create the Key as well :)
1) for the VSS error - this may actually be a result of the original problem - but it's worth trying the marked Answer in this thread as well...
I don't think we're into repair or clean install territory yet! :)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Tuesday, December 15, 2015 8:01 AMModerator -
Noel,
I'm still fighting with the 'create restore point'. I seem to have some missing dll files. I went ahead and completed the rest of the steps. Below are the latest report results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5EBB9976-10E0-4A78-A588-9356AB3CB2DF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5EBB9976-10E0-4A78-A588-9356AB3CB2DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3944040261-3611541635-3536168806</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>38203707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2292010
Installation ID: 013855701151225325976071875535466220499565515593628796
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/15/2015 6:11:58 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:12:2015 14:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln1uuvbacP9qFFCZYj0QeuASdlY=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL OEMHPET
MCFG DELL OEMMCFG
SLIC DELL FX09
OSFR DELL FX09
OEMB DELL FX09
ASF! LEGEND I865PASF
SSDT DpgPmm CpuPmTuesday, December 15, 2015 3:16 PM -
Noel,
Thanks for all of your help and patience. I just want to let you know that Windows update won't run. I believe this is due to the Not Genuine Windows problem?
Tuesday, December 15, 2015 4:04 PM -
The MGADiag report now shows as Genuine, so you should no longer be seeing notifications?
For the missing dll files...
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Wednesday, December 16, 2015 1:29 PMModerator -
Noel,
Here's the url to the CBS.log file: https://www.dropbox.com/s/hqpjwqgvlqdzng9/CBS.zip?dl=0
Windows update is still failing, I'm not sure if it is related to the dll problem or not? The error is "Windows could not search for new updates" with an error code of 80004002. I've tried several things to fix it, but to no avail.
Thank you.
Wednesday, December 16, 2015 11:57 PM -
Sorry about the delayed response!
The reason for the non-functioning WU is the same as the broken WGA, I think.
There is actually very little detail in the CBS log since the middle of August - which to me means that the system is functioning in a very far from normal way. There is no data at all from any SFC scan - which means either that the scan never happened, or that the reporting mechanisms have been turned off somehow.
I rather think that your best option is going to be to do a repair install of the OS.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Wednesday, March 30, 2016 4:00 PM
- Marked as answer by Noel D PatonModerator Thursday, April 7, 2016 4:34 PM
Sunday, January 17, 2016 9:58 AMModerator