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Not genuine copy of windows - Dell PC - Legal copy of Win 7 for several years RRS feed

  • Question

  • Our PC suddenly started say that the copy of Windows 7 installed is not genuine.  It is a Dell PC with a valid product key.  I'm not sure what is causing the issue? Our report is below: 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5EBB9976-10E0-4A78-A588-9356AB3CB2DF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150722-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EBB9976-10E0-4A78-A588-9356AB3CB2DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3944040261-3611541635-3536168806</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100510000000.000000+000</Date></BIOS><HWID>38203707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
    Error: 0x8002801D

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 12:10:2015 09:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln1uuvbacP9qFFCZYj0QeuASdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09   
      FACP   DELL    FX09   
      HPET   DELL    OEMHPET
      MCFG   DELL    OEMMCFG
      SLIC   DELL    FX09  
      OSFR   DELL    FX09   
      OEMB   DELL    FX09   
      ASF!   LEGEND  I865PASF
      SSDT   DpgPmm  CpuPm

    Thursday, December 10, 2015 9:20 PM

Answers

  • Sorry about the delayed response!

    The reason for the non-functioning WU is the same as the broken WGA, I think.

    There is actually very little detail in the CBS log since the  middle of August - which to me means that the system is functioning in a very far from normal way. There is no data at all from any SFC scan - which means either that the scan never happened, or that the reporting mechanisms have been turned off somehow.

    I rather think that your best option is going to be to do a repair install of the OS.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 17, 2016 9:58 AM
    Moderator

All replies

  • The problem here is an unusual one.

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
    Error: 0x8002801D

     

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

     

    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

     

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, December 11, 2015 4:35 PM
    Moderator
  • Noel,

    All three result in no key found.

    Here are the results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
    8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    Friday, December 11, 2015 5:56 PM
  • I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, December 12, 2015 8:38 AM
    Moderator
  • Noel,

    Thank you for your help.

    Here are the results of the latest MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5EBB9976-10E0-4A78-A588-9356AB3CB2DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150722-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EBB9976-10E0-4A78-A588-9356AB3CB2DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3944040261-3611541635-3536168806</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>38203707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8002801D' to display the error text.
    Error: 0x8002801D

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:10:2015 09:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln1uuvbacP9qFFCZYj0QeuASdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09   
      FACP   DELL    FX09   
      HPET   DELL    OEMHPET
      MCFG   DELL    OEMMCFG
      SLIC   DELL    FX09  
      OSFR   DELL    FX09   
      OEMB   DELL    FX09   
      ASF!   LEGEND  I865PASF
      SSDT   DpgPmm  CpuPm

    Saturday, December 12, 2015 10:37 AM
  • Good, that appears to have fixed one of the problems - the other may not be so simple!

    Please open an Elevated Command Prompt, and run the following commands...

    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{0D43FE01-F093-11CF-8940-00A0C9054228} /S
    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{32DA2B15-CFED-11D1-B747-00C04FC2B085} /S
    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{85131631-480C-11D2-B1F9-00C04F86C324} /S
    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{420B2830-E718-11CF-893D-00A0C9054228} /S
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{0D43FE01-F093-11CF-8940-00A0C9054228} /S
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{32DA2B15-CFED-11D1-B747-00C04FC2B085} /S
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{85131631-480C-11D2-B1F9-00C04F86C324} /S
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{0D43FE01-F093-11CF-8940-00A0C9054228} /S
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{32DA2B15-CFED-11D1-B747-00C04FC2B085} /S
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{85131631-480C-11D2-B1F9-00C04F86C324} /S

    Copy the output into Notepad, and then upload it to a fileshare site, and post a link.

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 13, 2015 8:33 AM
    Moderator
  • Noel,

    Here is a textual link to the registry queries output file, the forum won't allow me to post a live link:

    https://www.dropbox.com/s/s4kpshgcn6zaui5/berchta_reg_query_output.txt?dl=0

    Sunday, December 13, 2015 12:07 PM
  • AS far as I can see, that looks OK - so we'll have to dig a little deeper....

    Open an Elevated Command Prompt, and run the following commands:

    DIR C:\Windows\regtlib*.* /s
    REGSVR32 SPP.DLL
    REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S

    Post the results


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 13, 2015 7:59 PM
    Moderator
  • The dll line ran successfully, below is the output for the other two commands:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\regtlib*.* /s
     Volume in drive C is OS
     Volume Serial Number is 0A80-19C6

     Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319

    04/11/2014  10:08 PM            84,640 regtlibv12.exe
                   1 File(s)         84,640 bytes

     Directory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319

    04/11/2014  09:39 PM            94,368 regtlibv12.exe
                   1 File(s)         94,368 bytes

         Total Files Listed:
                   2 File(s)        179,008 bytes
                   0 Dir(s)  831,451,660,288 bytes free

    C:\Windows\system32>REGSVR32 SPP.DLL

    C:\Windows\system32>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S
    ERROR: The system was unable to find the specified registry key or value.

    Sunday, December 13, 2015 11:17 PM
  • Good - at least that's what I expected! ;)

    If you don't understand anything please ask!

    First create a System Restore point, then....

    Open Regedit
    Navigate to
    HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}
    Right-click on the Key in the left pane, and select Permissions
    Click on the Advanced buton
    Click on the Owner tab
    Highlight Administrators, and put a tick in the 'Replace owner on...' box
    Click Apply
    (Current Owner should change to Administrators)
    Click OK  - ONCE
    Click on the Permissions tab
    In the Permission entries box, highlight Administrators
    click Edit
    put a tick in teh Allow /Full Control box (all the other Allow boxes should automatically be ticked)
    put a tick in the 'Apply these permissions....' box
    Click OK out to Regedit
    Close Regedit

    Open an Elevated Command Prompt
    run the following command

    C:\Windows\Microsoft.NET\Framework\v4.0.30319\regtlibv12.exe C:\Windows\system32\wbem\wbemdisp.tlb

    .

    Close the Command prompt if successful - otherwise post the results.

    Open Notepad
    copy and paste the following into the Notepad window, and save to the desktop as TEST.VBS

    Set objWMIService = GetObject("winmgmts:\\.\root\cimv2")
    Set colComputers = objWMIService.ExecQuery("Select * from Win32_ComputerSystem")
    wscript.echo "Test Passed" 


    now double-click on the new file - you should get a small popup window saying 'Test Passed'

    If not, post the error message you get.

    Then reboot again run a new MGADiag report, and post that.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, December 14, 2015 5:30 PM
    Moderator
  • Noel,

    Two things:

    1. I get the following error when trying to create a restore point:

    Error detected in the Volume Shadow Copy Services (VSS). A problem occurred while trying to contact VSS writers. Verify that the Event System service and the VSS service are running & check for associated errors in the Event logs. (0x80042318)

    The services appear to be running.

    Here is the error event from the Event log:

    Operation: Gathering Writer Data Executing Asynchronous Operation Context:
    Execution Context: Requestor Current State: GatherWriterMetadata

    2.  This key -- HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} --

         does not exist directly under HKEY_CLASSES_ROOT\TypeLib.  I find it under other keys but not under HKEY_CLASSES_ROOT\TypeLib.

    At what point do you think we should throw in the towel?  I can reload Win 7 if I have to, I was just trying to avoid it. 

    Thank you.

    Monday, December 14, 2015 8:00 PM
  • from the back - :)

    2) no problem, just create the Key as well  :)

    1) for the VSS error - this may actually be a result of the original problem - but it's worth trying the marked Answer in this thread as well...

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/b3e3fc4a-c142-4220-95c1-f69a7624f426/error-0x80042318-vss-when-trying-to-create-a-restoring-point?forum=w7itprogeneral

    I don't think we're into repair or clean install territory yet! :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 15, 2015 8:01 AM
    Moderator
  • Noel,

    I'm still fighting with the 'create restore point'.  I seem to have some missing dll files. I went ahead and completed the rest of the steps.  Below are the latest report results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5EBB9976-10E0-4A78-A588-9356AB3CB2DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150722-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5EBB9976-10E0-4A78-A588-9356AB3CB2DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3944040261-3611541635-3536168806</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>38203707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2292010
    Installation ID: 013855701151225325976071875535466220499565515593628796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/15/2015 6:11:58 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:12:2015 14:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln1uuvbacP9qFFCZYj0QeuASdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09   
      FACP   DELL    FX09   
      HPET   DELL    OEMHPET
      MCFG   DELL    OEMMCFG
      SLIC   DELL    FX09  
      OSFR   DELL    FX09   
      OEMB   DELL    FX09   
      ASF!   LEGEND  I865PASF
      SSDT   DpgPmm  CpuPm

    Tuesday, December 15, 2015 3:16 PM
  • Noel,

    Thanks for all of your help and patience.  I just want to let you know that Windows update won't run.  I believe this is due to the Not Genuine Windows problem?

    Tuesday, December 15, 2015 4:04 PM
  • The MGADiag report now shows as Genuine, so you should no longer be seeing notifications?

    For the missing dll files...

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, December 16, 2015 1:29 PM
    Moderator
  • Noel,

    Here's the url to the CBS.log file:   https://www.dropbox.com/s/hqpjwqgvlqdzng9/CBS.zip?dl=0

    Windows update is still failing, I'm not sure if it is related to the dll problem or not?  The error is "Windows could not search for new updates" with an error code of 80004002. I've tried several things to fix it, but to no avail.  

    Thank you. 

    Wednesday, December 16, 2015 11:57 PM
  • Sorry about the delayed response!

    The reason for the non-functioning WU is the same as the broken WGA, I think.

    There is actually very little detail in the CBS log since the  middle of August - which to me means that the system is functioning in a very far from normal way. There is no data at all from any SFC scan - which means either that the scan never happened, or that the reporting mechanisms have been turned off somehow.

    I rather think that your best option is going to be to do a repair install of the OS.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, January 17, 2016 9:58 AM
    Moderator