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0xC004D301 vista cant open control panel to revalidate RRS feed

  • Question

  • I had a virus, and after the virus program removed it, it said the computer had to be restarted.  I did this and it said the Aero theme could not open because I was possibly not running a genuine windows.  Then, it said error code 0xC004D301 and to learn more, which just took me to a website w/no help of all on it.  I called windows and the guy on the phone could not comprehend that when I said control panel did not open when I clicked it.  He told me to click start and right click on computer and click properties, and it did nothing either, and evidently he thought I just wasn't doing it.  Stupid.  Anyway, I don't know what to do to fix this.  Can someone help please?
    Sunday, February 27, 2011 7:48 AM

Answers

  • "Kristina Hammock" wrote in message news:ed89ad89-2855-4cde-b49d-41fa8ba8a929...
    How did it get changed to that?  did the virus do that?  The first 10 digits that are left on the sticker don't match the one you posted.  Are they supposed to?  I stopped installing the updates when one of the windows updates in june of 2007 or 2008 crashed my laptop and hp couldnt even fix it, but i figured out it through the back end and got all my stuff off.  So many people had the same problem that I did that HP showed me this website microsoft had set up after that update with chat lines and a special phone number dedicated to just that problem.  After that, i haven't trusted it to do the updates haha.  That took me weeks to fix what they're update messed up!  Before I do all of that...If I find the windows product key on a paper or anything, will that fix it?
    HP should have their own page with the fix for that problem you mention - I think it was specific to one of their pieces of software.

     
    The OEM_SLP Key is the one that the computer ships with from the factory - it's issued to the OEM so that thy don't have to customise every install on every PC. The one on your Sticker is known as the COA_SLP key, and is unique to your machine, for use when for whatever reason, the machine is unable to use the OEM_SLP Key. This is perfectly normal.
     
    I really think you'd be best off doing a recovery to ex-factory, then installing SP1 and SP2 immediately, and catching up with updates.
     
    The fix I posted earlier may fix at least part of your validation/activation problems - but may also create another.
    It's also possible that installing SP1 may fix things - but it may make them a lot worse.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 10:58 AM
    Moderator

All replies

  • "Kristina Hammock" wrote in message news:fa391687-79b2-445f-8162-766926f60fbb...
    I had a virus, and after the virus program removed it, it said the computer had to be restarted.  I did this and it said the Aero theme could not open because I was possibly not running a genuine windows.  Then, it said error code 0xC004D301 and to learn more, which just took me to a website w/no help of all on it.  I called windows and the guy on the phone could not comprehend that when I said control panel did not open when I clicked it.  He told me to click start and right click on computer and click properties, and it did nothing either, and evidently he thought I just wasn't doing it.  Stupid.  Anyway, I don't know what to do to fix this.  Can someone help please?

    It sounds like your computer is still suffering from the effects of your virus.
    Download, install, and update Malwarebytes Anti-Malware (www.malwarebytes.org ) - reboot to Safe Mode, and run a Full System Scan in your main user profile, and a Quick Scan in any other user profiles you have. Remove everything it finds each time.
    Then reboot, and see if that's helped.In respect of your possibly non-genuine problem....
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 9:08 AM
    Moderator
  • I have already did the safe mode and malwarebytes program before i got on this forum because I read it on someone else's post on here with the same error code.  The genuine problem happened after the restart and such.  I already have done the MGADiag tool as well before posting and here were the results:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d301

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.003

    ID: {5BB9D1BB-1740-4942-9943-A8C129874E88}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error: T:20110227004441386-

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Users\Kristina Hammock\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5BB9D1BB-1740-4942-9943-A8C129874E88}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1660590764-1998828473-3446345298</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GA387UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.29     </Version><SMBIOSVersion major="2" minor="4"/><Date>20071113000000.000000+000</Date></BIOS><HWID>59313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>F14B0E95FBF778</Val><Hash>7yxXxvvqHlfvfQpD0IfzQNrjLaw=</Hash><Pid>81608-956-9237536-65024</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D301

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAJJQqmlLfFrugNIbz1kNozuIVSOSEgHhrArzy9KqlADKexKxW9Eg=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     30BB    

      FACP INTEL CALISTGA

      HPET HP     30BB    

      BOOT HP     30BB    

      MCFG HP     30BB    

      TCPA HP     30BB    

      APIC HP     30BB    

      SLIC HPQOEM SLIC-MPC

      SSDT HP   30BB    

      SSDT HP   30BB    

      SSDT HP   30BB    

      SSDT HP   30BB    

     

    Please tell me you can help haha.  I only have the first 10 digits of the windows vista product key.  The sticker with them on it on the bottom of my laptop has worn off and rip partly off over the 3 or 4 years that i've had this laptop.

    Sunday, February 27, 2011 9:31 AM
  • "Kristina Hammock" wrote in message news:5d225477-e615-47fb-89a4-06eac3651d78...

    I have already did the safe mode and malwarebytes program before i got on this forum because I read it on someone else's post on here with the same error code.  The genuine problem happened after the restart and such.  I already have done the MGADiag tool as well before posting and here were the results:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d301

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.003

    ID: {5BB9D1BB-1740-4942-9943-A8C129874E88}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error: T:20110227004441386-

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D301

       

     

    Please tell me you can help haha.  I only have the first 10 digits of the windows vista product key.  The sticker with them on it on the bottom of my laptop has worn off and rip partly off over the 3 or 4 years that i've had this laptop.

    Ouch!
    The Key you are using now is the OEM_SLP Key  for a Compaq
    The full Key is 2R6WF-KYF88-27HYQ-XTKW2-WQD8Q  in case you need it later.(don't worry about how I can post that key when you're told  not to post keys - it's a generic key that depends on other things for activation)
    Your licensing store is corrupted
     
    Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type:
    cd  %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd  %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
    Then run another MGADiag report, and post the result in your response.
     
    This may or may not fix the Trusted Store tamper I also see in your results.
     
    One of your biggest problems is going to be that you have lost your COA Key - and you may need that if you are to avoid a full reformat/reinstall. Unfortunately, if you made no note of the COA Key, then I know that HP has no record of it, and they almost certainly won't provide you with another.
    Do you have the Recovery disk set? - either from HP, or the ones that you should have created when you first got the machine?
     
    Your machine is still running the RTM release of Vista - which means that it's not been properly updated for 4 years!.
    Once you have your immediate problems sorted, you *really* need to update your system.
     
    Having said all that, it may be simpler, and better in the long run, to abandon this installation (after backing up your data to an external drive) and do a Recovery to ex-factory state using the disks, or the recovery partition.


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 9:57 AM
    Moderator
  • How did it get changed to that?  did the virus do that?  The first 10 digits that are left on the sticker don't match the one you posted.  Are they supposed to?  I stopped installing the updates when one of the windows updates in june of 2007 or 2008 crashed my laptop and hp couldnt even fix it, but i figured out it through the back end and got all my stuff off.  So many people had the same problem that I did that HP showed me this website microsoft had set up after that update with chat lines and a special phone number dedicated to just that problem.  After that, i haven't trusted it to do the updates haha.  That took me weeks to fix what they're update messed up!  Before I do all of that...If I find the windows product key on a paper or anything, will that fix it?
    Sunday, February 27, 2011 10:26 AM
  • "Kristina Hammock" wrote in message news:ed89ad89-2855-4cde-b49d-41fa8ba8a929...
    How did it get changed to that?  did the virus do that?  The first 10 digits that are left on the sticker don't match the one you posted.  Are they supposed to?  I stopped installing the updates when one of the windows updates in june of 2007 or 2008 crashed my laptop and hp couldnt even fix it, but i figured out it through the back end and got all my stuff off.  So many people had the same problem that I did that HP showed me this website microsoft had set up after that update with chat lines and a special phone number dedicated to just that problem.  After that, i haven't trusted it to do the updates haha.  That took me weeks to fix what they're update messed up!  Before I do all of that...If I find the windows product key on a paper or anything, will that fix it?
    HP should have their own page with the fix for that problem you mention - I think it was specific to one of their pieces of software.

     
    The OEM_SLP Key is the one that the computer ships with from the factory - it's issued to the OEM so that thy don't have to customise every install on every PC. The one on your Sticker is known as the COA_SLP key, and is unique to your machine, for use when for whatever reason, the machine is unable to use the OEM_SLP Key. This is perfectly normal.
     
    I really think you'd be best off doing a recovery to ex-factory, then installing SP1 and SP2 immediately, and catching up with updates.
     
    The fix I posted earlier may fix at least part of your validation/activation problems - but may also create another.
    It's also possible that installing SP1 may fix things - but it may make them a lot worse.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 10:58 AM
    Moderator
  • I just went ahead and ordered the discs from HP for 29.58 tax and all.  the sales rep said they come with 3 discs:  1. windows 2. drivers 3. updates that have been released from the original release date until now.  At least now too since the discs will come in a booklet thing with the key printed on it that I wont have to worry about it coming off of the sticker off the bottom of my laptop haha.  I'm currently moving all my music from iTunes and pictures and such over to my external hard drive...over 100 gigs of just iTunes stuff like music, movies, etc.  Do you know how many times you can use the product code on Office Ultimate Edition 2007?  I know I've had to use it at least once when my computer crashed that time and wasn't sure if I would have to rebuy that too :(
    Sunday, February 27, 2011 11:41 AM
  • "Kristina Hammock" wrote in message news:b2e94150-7838-43d5-8d9d-9597e69fc318...
    I just went ahead and ordered the discs from HP for 29.58 tax and all.  the sales rep said they come with 3 discs:  1. windows 2. drivers 3. updates that have been released from the original release date until now.  At least now too since the discs will come in a booklet thing with the key printed on it that I wont have to worry about it coming off of the sticker off the bottom of my laptop haha.  I'm currently moving all my music from iTunes and pictures and such over to my external hard drive...over 100 gigs of just iTunes stuff like music, movies, etc.  Do you know how many times you can use the product code on Office Ultimate Edition 2007?  I know I've had to use it at least once when my computer crashed that time and wasn't sure if I would have to rebuy that too :(

    You can activate the Office Ultimate as many times as you like on the same machine - once you've done it more than a few times, you may have to do the activation by phone, but it shouldn't be a problem.
    Good Luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 12:19 PM
    Moderator
  • Thanks for your help!  :)
    Sunday, February 27, 2011 12:31 PM
  • "Kristina Hammock" wrote in message news:9c8bb70b-0f5a-4674-b2d3-4e2aaa594265...
    Thanks for your help!  :)

    You're welcome
     
    Good Luck with the reinstall.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 27, 2011 12:38 PM
    Moderator