Before Posting a Question, Please Follow These Instructions RRS feed

  • General discussion

  • To help us analyze and troubleshoot a
    non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!

    If you do not have access to the Start Button:

    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Create a forum thread .
    6) In the new forum thread, paste the Diagnostic Report.

    Diagnostics Tool Information:

    The Microsoft Genuine Advantage Diagnostic Tool provides detailed information about the Microsoft Genuine Advantage components and settings currently on your system.  The tool allows you to diagnose and automatically resolve problems in some cases.

    The data you choose to collect with this tool does not contain any information that can personally identify you and can be fully reviewed before being sent to Microsoft Support.



    Carey Frisch
    • Edited by Darin Smith MS Wednesday, November 4, 2009 6:12 PM added steps for Reduce Functionality Mode
    Tuesday, October 20, 2009 2:35 PM