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(Yet another) Windows Build 7601 not genuine issue. RRS feed

  • Question

  • Appreciate some help. I have run the diagnostic report - reproduced below.
    I have an HP Touchsmart 310 PC purchased from John Lewis - an unimpeachable retailer. I would put the life of my first born that this is a bona fide and genuine installation of Windows 7 Home Premium (64 bit). Try telling that to the rubbish, paranoid validation program. You may guess I am a little hacked off but ultimately I want this error cleared as it's not nice being accused of software piracy, even if its another piece of software doing it.
    Unfortunately, there does not seem to be a certificate of authenticity on the machine or the packaging.
    I have already restored once from the recovery partition which cleared this error for a few weeks but it soon returned. I have spoken to HP support, they have sent me a new set of HP system recovery discs. But this will reformat the hard drive and having gone through the recovery process once it is a day of my life I will never get back and don't want to do it again. And having seen the fault recur, I am not confident it is a once and for all fix.
    I have done the things suggested on other threads involving slui.exe and the activation helpline. Their suggestion was that I contact another support desk that only works 8-6 Monday to Friday. As I need to be at the PC to do this, I will need to take a day off work. Again, I am reluctant to do this. 
    But, at Christmas, miracles happen. I think I have been good so on the most magical night of the year, I hope for a favourable visit from a man with a beard and a red suit or failing that, a Windows 7  guru.
    Merry Christmas.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {27891717-0C5A-43CE-BD93-B0E4D8B1D53E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Keith and Bailey\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{27891717-0C5A-43CE-BD93-B0E4D8B1D53E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1015256276-3010149279-3103389266</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Aronia</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100813000000.000000+000</Date></BIOS><HWID>3A4F3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-2057-7601.0000-3582011
    Installation ID: 002943127523442664532273248004916601824035528682374595
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 24/12/2011 19:45:13
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:24:2011 11:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEgF4I49uAGY/itKmxmHYrgGHk=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      SRAT HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      OEMB HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC
    Saturday, December 24, 2011 8:58 PM

Answers

  • BIOS valid for OA 2.0: yes, but no SLIC table

     

    For some reason your computer is not properly reading the slic table. You will have to change your product key to the one on your COA: (it is likely to be in the battery compartment.)

     

    How to change the product key.

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

     

    You may have to activate by phone

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

     Additional info:

     

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     


    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:18 PM
    Saturday, December 24, 2011 9:17 PM
    Answerer