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(Yet another) Windows Build 7601 not genuine issue.

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Appreciate some help. I have run the diagnostic report - reproduced below.

I have an HP Touchsmart 310 PC purchased from John Lewis - an unimpeachable retailer. I would put the life of my first born that this is a bona fide and genuine installation of Windows 7 Home Premium (64 bit). Try telling that to the rubbish, paranoid validation program. You may guess I am a little hacked off but ultimately I want this error cleared as it's not nice being accused of software piracy, even if its another piece of software doing it.

Unfortunately, there does not seem to be a certificate of authenticity on the machine or the packaging.

I have already restored once from the recovery partition which cleared this error for a few weeks but it soon returned. I have spoken to HP support, they have sent me a new set of HP system recovery discs. But this will reformat the hard drive and having gone through the recovery process once it is a day of my life I will never get back and don't want to do it again. And having seen the fault recur, I am not confident it is a once and for all fix.

I have done the things suggested on other threads involving slui.exe and the activation helpline. Their suggestion was that I contact another support desk that only works 8-6 Monday to Friday. As I need to be at the PC to do this, I will need to take a day off work. Again, I am reluctant to do this.

But, at Christmas, miracles happen. I think I have been good so on the most magical night of the year, I hope for a favourable visit from a man with a beard and a red suit or failing that, a Windows 7 guru.

Merry Christmas.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 50

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

Windows Product ID: 00359-OEM-8992687-00010

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {27891717-0C5A-43CE-BD93-B0E4D8B1D53E}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.110622-1506

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Keith and Bailey\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{27891717-0C5A-43CE-BD93-B0E4D8B1D53E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1015256276-3010149279-3103389266</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Aronia</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100813000000.000000+000</Date></BIOS><HWID>3A4F3107018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00178-926-800010-02-2057-7601.0000-3582011

Installation ID: 002943127523442664532273248004916601824035528682374595

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: 3Q6C9

License Status: Notification

Notification Reason: 0xC004F057.

Remaining Windows rearm count: 3

Trusted time: 24/12/2011 19:45:13

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0xC004C533

HealthStatus: 0x0000000000000000

Event Time Stamp: 12:24:2011 11:17

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEgF4I49uAGY/itKmxmHYrgGHk=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC HPQOEM SLIC-CPC

FACP HPQOEM SLIC-CPC

SRAT HPQOEM SLIC-CPC

HPET HPQOEM SLIC-CPC

MCFG HPQOEM SLIC-CPC

OEMB HPQOEM SLIC-CPC

SSDT HPQOEM SLIC-CPC

Saturday, December 24, 2011 8:58 PM

Answers

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BIOS valid for OA 2.0: yes, but no SLIC table

For some reason your computer is not properly reading the slic table. You will have to change your product key to the one on your COA: (it is likely to be in the battery compartment.)

How to change the product key.

click start

right click computer

select properties

scroll to the bottom of the page and select change product key

You may have to activate by phone

How to activate Windows 7 manually (activate by phone)

1) Click Start, and in the Search box type:   slui.exe 4

2) Next press the 'ENTER' key

3) Select your 'Country' from the list.

4) Choose the 'Phone Activation' option.

5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

Additional info:

Additional information:

Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
- Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:18 PM
Saturday, December 24, 2011 9:17 PM

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(Yet another) Windows Build 7601 not genuine issue.

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