install another purchased copy after the first one expired RRS feed

  • Question

  • My status of the first Onecare is "canceled" since it was expired the end of last year. I have bought anther copy with another 25 product key. How do I installed the new one with same windows ID? I did tried to install before but as long as I signed in with old window ID, it became red. I just format my drive so no need to uninstall tho.
    Thursday, March 26, 2009 9:14 AM


All replies

  • You will have to create a new account. Cancelled acounts cannot be renewed.
    Thursday, March 26, 2009 1:59 PM
  • To create a new account, create a Live ID for your new susbcription.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, March 26, 2009 6:25 PM
  • But can I have onecare running with a new windows ID and still using my live messenger with an old ID at same computer same time? I have a lot contacts in my live messenger and everyday use. I don't want to change to a new live messenger ID.

    Thursday, March 26, 2009 7:28 PM
  • Yes, your One Care Live ID used for subscription can be independent of the Live ID used for Live Hotmail and Messenger.
    Thursday, March 26, 2009 8:12 PM
  • ok, I chose another new windows ID, and installed the new purchased onecare. but during the subscription, it failed again telling me the 25 product key is invalid. I did tried it when I was stuck on the old one but never succeeded before. any comments?
    Friday, March 27, 2009 1:36 AM
  • It is most likely you are misreading the product key. If you had succeeded with your original account you would see a "Product key already in use" message. Try viewing the product key with a magnifier.
    Friday, March 27, 2009 2:41 AM