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windows activation problem RRS feed

  • Question

  • Hello. I had bought a Sony Vaio laptop and windows XP professional came preinstalled. Few days ago, as automatic updates on my laptop was clicked "ON", windows genuine advantage update got downloaded and I keep getting a pop up saying my copy is not genuine, I tried speaking to microsoft in india, no luck, need your help in resolving this.

     

    Monday, September 18, 2006 6:51 PM

Answers

  • Nischal,

    When Phil said "in reguards to office" he actually meant "windows" changing the WPA file will let you activate.

    Tuesday, September 19, 2006 2:09 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012 

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, September 18, 2006 8:55 PM
    Moderator
  • Following are the results of the diaganostic test. Need help in resolvinf this.

    Thanks, Nischal

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Windows Product Key: *****-*****-F4WJP-F69MX-YBQ46
    Windows Product Key Hash: G4E5LGMJEEmX/TK4y6rM0hzdxRA=
    Windows Product ID: 76487-OEM-2211906-00110
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 2d0e6024-105c-4a2a-acb8-93a0615652ad
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: Not Activated

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>2d0e6024-105c-4a2a-acb8-93a0615652ad</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YBQ46</PKey><PID>76487-OEM-2211906-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-408512616-704756270-3219914392</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-T37GP_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0052G7</Version><SMBIOSVersion major="2" minor="3"/><Date>20050609000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>2B953707018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54186-640-0000025-17268</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, September 19, 2006 4:16 AM
  • I would recommend first going back to your reseller to remedy the issue you're having with Microsoft Office. Your copy of Office is not genuine and belongs to a large corporation in the United States - and is only for business/corporate use only. Its best to resolve the issue before any further issues occur..

     

    In regards to office, locate the file "wpa.dbl" and "wpa.bak" in your c:\windows\system32 directory. Right click both, then select properties - ensure both files do not have read-only on them.

     

    Thanks,

    -phil

    Tuesday, September 19, 2006 5:19 AM
  • Thanks. I will check regarding the office. Any suggestions for the windows activation problem.

    regards,

    Nischal

     

    Tuesday, September 19, 2006 8:21 AM
  • Nischal,

    When Phil said "in reguards to office" he actually meant "windows" changing the WPA file will let you activate.

    Tuesday, September 19, 2006 2:09 PM