locked
server side sync of contact transactional problem? RRS feed

  • Question

  • CRM Dynamics 2015, Exchange 2013 and Outlook 10 on Windows 7.

    First I create a contact in outlook containing a business fax phone number and business phone number, then track in CRM.  This works fine.

    I then go into CRM and change the phone and fax number and then save the record.

    I wait a few minutes and the CRM changes are synced down to Outlook.

    Four minutes later CRM shows an update in the audit log where the business phone is updated with the same data that was entered in CRM, but the strange thing is that the fax number is changed back to the original data from outlook!

    Four minutes later CRM shows another update and this time the business fax is updated to the value it was originally changed to in CRM. 

    Has anyone else encountered this?

    Monday, July 6, 2015 6:54 PM

All replies

  • MS acknowledged this was a bug and created a hot-fix.  Unfortunately the hot-fix did not resolve the issue.  Now fax is only syncing if the user has selected 'this is the mailing address' for one of the addresses.  Apparently this is only a problem when you have CRM Dynamics set to sync all three outlook addresses.  Also the problem only appears to be with Outlook 2010.

    Friday, August 21, 2015 12:48 PM