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  • Question


    After trying to install SP1 I've had nothing but problems.

    The updated reached 3/3 100% before saying the update failed.  Another update failed earlier as well.

    WIndows Vista Ultimate 

    I now get told I have an invalid copy of windows and going to the genuine advantage page says that it cannot run at present.   Parallels on my mac has now also stopped working.


    Please find attached information


    Windows Vista Service Pack 1 (KB936330)

    Installation date: ‎30/‎04/‎2008 19:45

    Installation status: Failed

    Error details: Code C004F013

    Update type: Important

    Windows Vista Service Pack 1 (SP1) is an update to Windows Vista that addresses key feedback from our customers. Windows Vista SP1 addresses specific reliability and performance issues, supports new types of hardware and adds support for several emerging standards. After you install this item, you will have to restart your computer.

    More information:

    Help and Support:

    Update for Windows Vista (KB941600)

    Installation date: ‎30/‎04/‎2008 18:43

    Installation status: Failed

    Error details: Code 8024402C

    Update type: Recommended

    This update resolves some reliability issues in the USB core components on the Windows Vista operating system. You can achieve better reliability in various scenarios by installing this update. After you install this item, you may have to restart your computer.

    More information:

    Help and Support:

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7CRY7-XC4FC-928BG
    Windows Product Key Hash: vDt18EqhGTeeWSQZ1SUP3khIh6s=
    Windows Product ID: 89580-448-5074793-71024
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    ID: {D45FF2BC-08B7-42E3-8FBF-857844EA55A6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D45FF2BC-08B7-42E3-8FBF-857844EA55A6}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-928BG</PKey><PID>89580-448-5074793-71024</PID><PIDType>5</PIDType><SID>S-1-5-21-1150765958-2394113071-121612291</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro4,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP41.88Z.00C1.B03.0802271651</Version><SMBIOSVersion major="2" minor="4"/><Date>20080227000000.000000+000</Date></BIOS><HWID>7E703907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>338A530C423AF7A</Val><Hash>Lp3uXU7BJcEFhczn8ZWvaSIkoa0=</Hash><Pid>81608-957-4404862-65114</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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




    Thank you,



    Thursday, May 1, 2008 5:56 PM



    Hi Chris,


      Regarding SP1 install failing, I will need to refer you to the Vista Solution Center (http://support.microsoft.com/ph/11732 ) that has information regarding a number of SP1 related issues as well as a link to SP1 (no cost) Email, Chat and Phone based support.


      But first, I do want to resolve your Non-Genuine issue.


      The error code Validation Code: 0xc004c2fa means that during Validation, an Invalid XML Blob was detected. This is not an issue I see very much of (I believe you are the 3rd I have seen in 6 months) so I can't be very specific on what exactly caused the issue (could be anything from the server that received the XML Blob was experiencing High Volumes and the XML was mis-read to the possibility of one or more of the license files, that the XML is created from, have become corrupt).


      So first off, in case this issue was caused by a random error during the Validation process, I would like you to reboot Vista and then go to http://microsoft.com/genuine and click the Validate Windows button. If your Vista Validates without error, reboot again (it may take 2 reboots to resync all of Vista's systems back to a Genuine state). At this point Vista should be in a fully Genuine state. (If the Validation failes, record any error you receive) 


    If that does not resolve the issue, the fillow the below steps (if the first set of steps fails to resolve the issue, move on to the 2nd set)


     Regenerate Vista Licenses:

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Reboot Twice




    Regenerate Vista's Token store:

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot

    11) Vista may require you to re-enter your Product Key and Re-activate.




    If any of the thing I had you try resolves this issue, please come back and tell me which it was so I may refine my resolution steps for future users. 


    If none of them resolve the issue, please rerun the Diagnostic Report and post it again so I can compare it with your earlier one.


    Thank you,

    Darin Smith

    WGA Forum Manager


    Thursday, May 1, 2008 9:02 PM