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Build 6002 This copy of Windows is not genuine

    Question

  • OEM Software on my Toshiba laptop and getting a Build 6002 This copy of Windows is not genuine on my desktop.  Attempts at validating fail after entering key.  Diagnostic Report is below, hope you can help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 89572-OEM-7332166-00152
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {0F9F8CAE-8554-48AD-9293-3CDA5E75C58D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0F9F8CAE-8554-48AD-9293-3CDA5E75C58D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-3078937355-3564069847-2088417291</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20090604000000.000000+000</Date></BIOS><HWID>B5333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6106B0EB7F31D86</Val><Hash>br+Y/N+PKcV+ra66qO4+BdQFS/Q=</Hash><Pid>89388-707-0245003-65154</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600152-02-1033-6002.0000-1552012
    Installation ID: 011383841164752326342615827790948821088324952525424662
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: HBTPB
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEAAQABAAIAAQAGAAAAAwABAAEAeqgABpy5Rm4u7yT2xlHy9PZM1COmGKiNEqnSDNgOrFYhJ1a4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

    Monday, June 4, 2012 9:58 AM

Answers

  • "AgMama" wrote in message news:9d997cf0-b7f1-432c-ac29-b0a9a5257040...

    Office Enterprise was through an employer.  I have a problem with my COA sticker, this laptop is 3 years old and the sticker has been rubbed to the point that I can't read a thing on it.  I used Belarc Advisor to pull up my Product Key.  There was no disc included with my laptop. 

    There will be a Recovery Partition. Check your manual for instructions on how to do a System Recovery (you may need to)
    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.
     
    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
     
    In such circumstances, the only things you can do are
     
    1) recreate the Licensing Store - in case it's a minor software problem causing the misread
    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website
    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
    4) a reformat and reinstall using the manufacturer's recovery media
    5) purchase a new license for Windows (or a new computer)   
     
    The problem appears to be in the Licensing Store - please try the following.....
     
    Recreate the Licensing Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice. 
     
    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone) if there's any chance of reading it at all - otherwise use the Key you already have
     
    Once complete, run another MGADiag report and post back with the results.     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 5, 2012 10:11 AM
    Moderator

All replies

  • "AgMama" wrote in message news:fa94fe2b-faae-416c-b870-32ad30e458a8...

    OEM Software on my Toshiba laptop and getting a Build 6002 This copy of Windows is not genuine on my desktop.  Attempts at validating fail after entering key.  Diagnostic Report is below, hope you can help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 89572-OEM-7332166-00152
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20090604000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: HBTPB
    License Status: Notification
    Notification Reason: 0xC004F063.

    2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table

     
     
     
    Your main problem is that the OS is unable to properly read the BIOS SLIC table, which is required to be able to self-activate the OEM_SLP Key in use.
     
    You also have a potential problem with your installation of Office Enterprise - unless you acquired this through your college or employer, it is almost certainly counterfeit (despite what the report says)
     
    You need to change the Key to the one on your COA sticker on the machine's case, using the Change Product Key link at the bottom of the System properties page - you may need to activate by phone.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 4, 2012 2:00 PM
    Moderator
    • You can reactivate your Windows Vista installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3 and click on the icon that appears.

    2. Type in your Windows Vista Home Basic 25-character product key that is affixed to your Toshiba computer.

    3. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Monday, June 4, 2012 3:10 PM
    Moderator
  • I've done that but I get the error message below and there are no phone activation instructions.....

    Windows Activation Error

    A problem occurred when Windows tried to activate. Error Code 0xC004F063.

    Monday, June 4, 2012 3:25 PM
  • Office Enterprise was through an employer.  I have a problem with my COA sticker, this laptop is 3 years old and the sticker has been rubbed to the point that I can't read a thing on it.  I used Belarc Advisor to pull up my Product Key.  There was no disc included with my laptop.  

    Monday, June 4, 2012 3:30 PM
  • Email Microsoft WGA Support directly and request assistance.


    Carey Frisch

    Monday, June 4, 2012 4:35 PM
    Moderator
  • "AgMama" wrote in message news:9d997cf0-b7f1-432c-ac29-b0a9a5257040...

    Office Enterprise was through an employer.  I have a problem with my COA sticker, this laptop is 3 years old and the sticker has been rubbed to the point that I can't read a thing on it.  I used Belarc Advisor to pull up my Product Key.  There was no disc included with my laptop. 

    There will be a Recovery Partition. Check your manual for instructions on how to do a System Recovery (you may need to)
    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.
     
    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
     
    In such circumstances, the only things you can do are
     
    1) recreate the Licensing Store - in case it's a minor software problem causing the misread
    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website
    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table
    4) a reformat and reinstall using the manufacturer's recovery media
    5) purchase a new license for Windows (or a new computer)   
     
    The problem appears to be in the Licensing Store - please try the following.....
     
    Recreate the Licensing Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice. 
     
    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone) if there's any chance of reading it at all - otherwise use the Key you already have
     
    Once complete, run another MGADiag report and post back with the results.     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 5, 2012 10:11 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, June 12, 2012 1:26 AM