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How can I change the Product Key in Office 2003? My old key is not valid. RRS feed

  • Question

  • My current Office program is not genuine.  I just installed a genuine copy of top of it.  But it did not ask me for the new product key.  How can I put the new, valid key into my system?

    Thank you!

    Wednesday, October 14, 2009 12:51 PM

Answers

  • Hello Zinck,

    When a computer has installations of both a Genuine and a nongenuine Office at the same time, sometimes it takes a little extra nudge to get the remnants of the nongenuine installation out of the computer.

    Right now your report is showing only the Genuine retail license installation of Office Professional 2003, so your situation is one of those where a little more housecleaning should do the trick.

    Let's try that in two steps.

    First, go to www.microsoft.com/genuine and click on Validate Office.  If Office validates, restart the computer and then open the program(s) that were showing the nongenuine software notices.  The noticies should be gone and should stay gone.

    If Office does not Validate, or if it does yet opening programs continues to generate notices, let's get a little more aggressive.  Go to this MS KB article http://support.microsoft.com/kb/903275 and scroll down to "Method 2".  Run the FixIt in Method 2.

    After the FixIt runs and you have checked by opening an Office program, restart and revisit www.microsoft.com/genuine and click Validate Office once again.  You should Validate normally and use of your Office programs should show no more nongenuine notices.

    If none of that works and you are still seeing notice, post back and we will link you to free email support, because you might have a more involved issue that would be tough for us to help you with given the limitations of the forum.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:50 PM
    Saturday, October 17, 2009 5:53 PM

All replies


  • To help us analyze and troubleshoot the issue you are experiencing, please download and run the
    Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Wednesday, October 14, 2009 1:14 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-94376-8HGKG-VRDRQ
    Windows Product Key Hash: J6xTXRap0ztTFA0rQ2B4i4BoXZw=
    Windows Product ID: 55274-640-8816093-23287
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {ABF2EAE9-B93B-4CA3-8801-3960812BBB17}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edição 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Arquivos de programas\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ABF2EAE9-B93B-4CA3-8801-3960812BBB17}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VRDRQ</PKey><PID>55274-640-8816093-23287</PID><PIDType>1</PIDType><SID>S-1-5-21-1547161642-1454471165-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2A-VM HDMI ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20070329000000.000000+000</Date></BIOS><HWID>B858331701842068</HWID><UserLCID>0409</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110416-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edição 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73960-640-0000106-57980</Pid><PidType>14</PidType></Product><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A4A114ACE096DA4</Val><Hash>exvZMS2NMuQehoPJngompIs1UTw=</Hash><Pid>73931-722-3294217-57175</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="A1" Version="11" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I appreciate the help, Carey.
    My product code that I want to use from the official copy of OFFICE that I have is:
    xxxxxxxxxxxxxxxxxxxxxxx

    Thanks!   (I only have 2 days left to use MS word)
    • Edited by Darin Smith MS Thursday, October 15, 2009 8:00 PM Do Not post product key in a public forum
    Thursday, October 15, 2009 10:43 AM
  • Hello Zinck,

    First please edit your post above to remove the Office product key, it is not necessary to post and is exposing your product key to theft!

    Here's how to proceed:

    1.  Use the Office 2003 Save My Settings Wizard to preserve your current Office 2003 settings:  http://support.microsoft.com/kb/826809

    2.  From Control Panel>Add or Remove Programs applet, uninstall the nongenuine Office Professional 2003.  Restart twice.

    3.  After restarting twice, click Start>All Programs>Office 2003>Word to open Word 2003.

    4.  If the Office Activation wizard does not automatically begin at this time, in Word, click Help>Activate [Office][Word] and choose to activate by the internet.  After activation completes, restart.

    5.  Now, visit www.microsoft.com/genuine and click on the Validate Office button to ensure that your current retail lciense installation of Office Professional 2003 can Validate normally.

    6.  Use your Office programs normally.  Visit Microsoft Update to get your Office installation up-to-date with all the patches and Service Packs.  If Office Validated successfully, you should not see any more messages about nongenuine software.  If you do, please post back here for further assistance.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:00 PM
    • Unmarked as answer by zinck Saturday, October 17, 2009 5:19 PM
    Thursday, October 15, 2009 5:15 PM
  • Dan,

    I did as you instructed.
    I uninstalled the old Office and then installed my Office Professinal 2003 that is in the box and has the product code on the back which I had previously posted above.
    It installed fine and works just fine.
    HOWEVER,
    I have a message on Word which reads:  THIS COPY OF OFFICE IS NOT GENUINE.

    So now what? 
    What more does MS want?

    Thank you!
    Larry
    Saturday, October 17, 2009 5:22 PM
  • Hello zinck,

    Please post a fresh report:  http://go.microsoft.com/fwlink/?linkid=52012
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 17, 2009 5:32 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-94376-8HGKG-VRDRQ
    Windows Product Key Hash: J6xTXRap0ztTFA0rQ2B4i4BoXZw=
    Windows Product ID: 55274-640-8816093-23287
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {ABF2EAE9-B93B-4CA3-8801-3960812BBB17}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Arquivos de programas\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ABF2EAE9-B93B-4CA3-8801-3960812BBB17}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VRDRQ</PKey><PID>55274-640-8816093-23287</PID><PIDType>1</PIDType><SID>S-1-5-21-1547161642-1454471165-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2A-VM HDMI ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20070329000000.000000+000</Date></BIOS><HWID>B858331701842068</HWID><UserLCID>0409</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A4A114ACE096DA4</Val><Hash>exvZMS2NMuQehoPJngompIs1UTw=</Hash><Pid>73931-722-3294217-57953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    DAN,

    So if this report says GENUINE, why does my Word keep telling me it is NOT genuine?

    Thank you for your help!!!!
    Larry
    Saturday, October 17, 2009 5:37 PM
  • Hello Zinck,

    When a computer has installations of both a Genuine and a nongenuine Office at the same time, sometimes it takes a little extra nudge to get the remnants of the nongenuine installation out of the computer.

    Right now your report is showing only the Genuine retail license installation of Office Professional 2003, so your situation is one of those where a little more housecleaning should do the trick.

    Let's try that in two steps.

    First, go to www.microsoft.com/genuine and click on Validate Office.  If Office validates, restart the computer and then open the program(s) that were showing the nongenuine software notices.  The noticies should be gone and should stay gone.

    If Office does not Validate, or if it does yet opening programs continues to generate notices, let's get a little more aggressive.  Go to this MS KB article http://support.microsoft.com/kb/903275 and scroll down to "Method 2".  Run the FixIt in Method 2.

    After the FixIt runs and you have checked by opening an Office program, restart and revisit www.microsoft.com/genuine and click Validate Office once again.  You should Validate normally and use of your Office programs should show no more nongenuine notices.

    If none of that works and you are still seeing notice, post back and we will link you to free email support, because you might have a more involved issue that would be tough for us to help you with given the limitations of the forum.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:50 PM
    Saturday, October 17, 2009 5:53 PM