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Queues - Can an item sit in multiple queues? RRS feed

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    Hi,

    Can a queue item sit in multiple queues? We want to create an instance of an entity that once created has actions from multiple organisations at the same time. Can a single item be in multiple queues and be updated concurrently by different parties (different sections of the item obviously)?

    I'm guessing not... Is a way round this to create an entity hanging off the main entity with "things to do" entity instances and link each one back to the main item, and then assign each of the hanging items to the correct queue(s)?

    Any insight would be great.

    Cheers,

    James 


    Tuesday, June 10, 2014 2:10 PM

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    Hi,

    The answer as you guessed is no. An item could have one queue item at specific time. So, you could change the queues to step through the process. A suggestion in this case is to create tasks (or other kind of activities) by workflows on the creation of the item. For example, when the case created, create 5 tasks and put them in queues of a team or assign the task to them. You could also use a small plugin to prevent completion of the entity when it has open activities.

    Persian Dynamics CRM Community | انجمن متخصصان فارسی زبان

    • Marked as answer by James Corry Friday, June 13, 2014 9:54 AM
    Tuesday, June 10, 2014 4:49 PM
    Moderator