Error 0xC004E002, Build 6002

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  "Mjr Problem" wrote in message news:fab6d543-a190-4eec-8ee4-46eab96f6f61...

  I have tryed multiple fixes listed in hte forum nothing seems to fix it.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  

  Other data-->
  SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS

   

  Licensing Data-->
  Software Licensing service is not running.

  
   

   

   

  Your situation is caused by the problem highlighted above -

  Have you been using any form of Registry Cleaner??

  First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button

  Once that’s properly set, Start the service – how long before it appears to stop again?

  Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

  Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

  net start slsvc

  sc qc slsvc
  sc queryex slsvc
  sc qprivs slsvc
  sc qsidtype slsvc
  sc sdshow slsvc
  
  copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).

  Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds. Your problems may be the result of malware.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, May 16, 2012 8:27 AM

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  Thank you, i am now running the full scan. I believe my borhter whom also use this computer was using a registry cleaner. once I started the service there sere no problems (didn't stop and no error msg occured) I think, I must have stopped it when following other form fixes and never turned it back on and here are the results from the cmd window.

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>net start slsvc
  The requested service has already been started.

  More help is available by typing NET HELPMSG 2182.

  
  C:\Windows\system32>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService

  C:\Windows\system32>sc queryex slsvc

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 4368
          FLAGS              :

  C:\Windows\system32>sc qprivs slsvc
  [SC] QueryServiceConfig2 SUCCESS

  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege

  C:\Windows\system32>sc qsidtype slsvc
  [SC] QueryServiceConfig2 SUCCESS

  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED

  C:\Windows\system32>sc sdshow slsvc

  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

  C:\Windows\system32>

  Wednesday, May 16, 2012 6:50 PM
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  "Mjr Problem" wrote in message news:a511b543-f599-452c-9831-8df4a6e6711c...

  Thank you, i am now running the full scan. I believe my borhter whom also use this computer was using a registry cleaner. once I started the service there sere no problems (didn't stop and no error msg occured) I think, I must have stopped it when following other form fixes and never turned it back on and here are the results from the cmd window.

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

  C:\Windows\system32>net start slsvc
  The requested service has already been started.

  More help is available by typing NET HELPMSG 2182.

  
  C:\Windows\system32>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService

  C:\Windows\system32>sc queryex slsvc

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 4368
          FLAGS              :

  C:\Windows\system32>sc qprivs slsvc
  [SC] QueryServiceConfig2 SUCCESS

  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege

  C:\Windows\system32>sc qsidtype slsvc
  [SC] QueryServiceConfig2 SUCCESS

  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED

  C:\Windows\system32>sc sdshow slsvc

  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

  C:\Windows\system32>

  The service should autostart with every reboot.

  Please reboot after the scan, and check that the service has started by running another MGADiag report - post the results

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, May 16, 2012 7:06 PM

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  Removed 6 problems after scan.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {2292A043-9C00-4F58-ACBD-DF2F61D3B393}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.120402-0336
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2292A043-9C00-4F58-ACBD-DF2F61D3B393}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-608938399-2327138772-1234603247</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS><HWID>3E303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BF904FAB0010F24</Val><Hash>O6rhE/3abziXJetbp5B7ea+7jx0=</Hash><Pid>81602-914-4950073-68816</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6002.18005

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: PAAAAAEABgABAAEAAQACAAAAAwABAAEAJJRwUxDePF7WdXB6kiQso0aDvo42tPL0VCZhLbCUAOusViqF

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HP      30CB   
    FACP   HP      30CC   
    HPET   HP      30CB   
    BOOT   HP      30CB   
    MCFG   HP      30CB   
    TMOR   HP      30CC   
    SLIC   HPQOEM  SLIC-MPC
    SSDT   HP      30CB   
    SSDT   HP      30CB   
    SSDT   HP      30CB   
    SSDT   HP      30CB   

  Wednesday, May 16, 2012 10:56 PM
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  "Mjr Problem" wrote in message news:fc33608c-ae5d-4884-9690-a52143dd9aea...

  Removed 6 problems after scan.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
    

   

   

  Looks like that;s cured the problem with the service, anyhow!

  Now all we have to do is straighten out the Licensing Store.

  Please try the below steps to recreate the Store with the correct data.
  
  1) Open an Internet Browser window.
  2) Type: %windir%\system32 into the browser address bar.
  3) Find the file CMD.exe
  4) Right-Click on CMD.exe and select 'Run as Administrator'
  5) Type: net stop slsvc (it may ask you if you are sure, select yes)
  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
  7) Type: rename tokens.dat tokens.bar
  8) Type: cd %windir%\system32
  9) Type: net start slsvc
  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
  11) Restart your computer twice.

  You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker, on the machine’s case.

  Once complete, run another MGADiag report and post back with the results

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, May 16, 2012 11:31 PM

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  I had some problem when i loaded the code. The first time it came back to the orginal screen i reentered it, it said it was sucessful and windows was genuine but when I hit close it went back to the same window where I input the code it was still there but was busy I wait for awhile then closed it. Everything seemed fine after.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-DQP9G-FK69D-T89TQ
  Windows Product Key Hash: FNasC7wSeyA9FKGavNHUJPbWLTI=
  Windows Product ID: 89578-OEM-7218111-24888
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {2292A043-9C00-4F58-ACBD-DF2F61D3B393}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.120402-0336
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{2292A043-9C00-4F58-ACBD-DF2F61D3B393}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T89TQ</PKey><PID>89578-OEM-7218111-24888</PID><PIDType>8</PIDType><SID>S-1-5-21-608938399-2327138772-1234603247</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.59     </Version><SMBIOSVersion major="2" minor="4"/><Date>20081125000000.000000+000</Date></BIOS><HWID>3E303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BF904FAB0010F24</Val><Hash>O6rhE/3abziXJetbp5B7ea+7jx0=</Hash><Pid>81602-914-4950073-68816</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_COA_SLP channel
  Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00144-181-124888-02-1033-6002.0000-1372012
  Installation ID: 330542616456361323627966288432424673602056034521674084
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: T89TQ
  License Status: Licensed

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: PAAAAAEABgABAAEAAQACAAAAAwABAAEAJJRwUxDePF7WdXB6kiQso0aDvo42tPL0VCZhLbCUAOusViqF

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HP      30CB   
    FACP   HP      30CC   
    HPET   HP      30CB   
    BOOT   HP      30CB   
    MCFG   HP      30CB   
    TMOR   HP      30CC   
    SLIC   HPQOEM  SLIC-MPC
    SSDT   HP      30CB   
    SSDT   HP      30CB   
    SSDT   HP      30CB   
    SSDT   HP      30CB   

  Thursday, May 17, 2012 1:07 AM
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  "Mjr Problem" wrote in message news:db51c01f-b754-4694-af55-b7f1511fc805...

  I had some problem when i loaded the code. The first time it came back to the orginal screen i reentered it, it said it was sucessful and windows was genuine but when I hit close it went back to the same window where I input the code it was still there but was busy I wait for awhile then closed it. Everything seemed fine after.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-DQP9G-FK69D-T89TQ
  Windows Product Key Hash: FNasC7wSeyA9FKGavNHUJPbWLTI=
  Windows Product ID: 89578-OEM-7218111-24888
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
     

   

   

  That looks OK, apart from a minor error that should be cured by validating at www.microsoft.com/genuine/validate

  When it passes, you'll be offered MSE and IE9 - you don't have to take them :)

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, May 17, 2012 7:10 AM

  Moderator