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Error Code 0x80070426 RRS feed

  • Question

  • I am unable ( since August 2010 ) to update my Windows security. I understand that this means that Software Licensing Service has stopped. I have tried to start the service through the UI but come up with Error 0xc004e002:0xc004e002. Alternatively I have also tried force start the service using 'cmd' in the search field, followed by 'net start slsvc'. This generated Error 57346.

    Please can you advise a solution.

    MikeE1944

    Tuesday, December 14, 2010 4:37 PM

Answers

  • "MikeE1944" wrote in message news:a7d03a1b-b931-4a64-9941-dea8ace9733b...

    The error started sometime in August, then corrected itself, without any intervention on my part. It restated probably 1 month ago and i waited for a self - rectification again. this did not happen.

     

    How do i do a system restore ?. What will I lose - if anything

     

    M


    MikeE1944

    System Restore can be accessed from the Programs>Accessories>System Tools menu - follow the instructions, and use the help available there.
     
    I would NOT advise restoring back to August! (SR is meant for a return to a relatively recent past)
     
    You should not lose any data, assuming that you've used the default locations for saving data - but you will lose any updates or programs installed since the date to which you do the restore. Re-installing such stuff should get you back to where you are (without the problem, hopefully).
    If the SR fails, you should be no worse off than you are now - and it's possible to revert the restore if the result is not what you need (or it loses more than you expected!).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, December 16, 2010 10:26 PM
    • Marked as answer by Darin Smith MS Friday, December 17, 2010 10:27 PM
    Wednesday, December 15, 2010 7:37 PM
    Moderator

All replies

  • "MikeE1944" wrote in message news:fac0228d-e96a-4153-b815-c8799da5c184...

    I am unable ( since August 2010 ) to update my Windows security. I understand that this means that Software Licensing Service has stopped. I have tried to start the service through the UI but come up with Error 0xc004e002:0xc004e002. Alternatively I have also tried force start the service using 'cmd' in the search field, followed by 'net start slsvc'. This generated Error 57346.

    Please can you advise a solution.

    MikeE1944


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 14, 2010 8:40 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {C480EA87-C765-4182-9C52-8808F7AFE17D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C480EA87-C765-4182-9C52-8808F7AFE17D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-3709063101-347495770-1037024736</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx2450 Microtower</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080502000000.000000+000</Date></BIOS><HWID>0F313507018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>72FF6AECA02C33E</Val><Hash>8fq6j5PR+77gRsDmmMufcs3/Mkg=</Hash><Pid>89451-415-4654565-66854</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEA6GF0iMjMZleCjdTI8vQWVeYKrFZ309bH

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-BPC
      FACP   HPQOEM  SLIC-BPC
      HPET   HPQOEM  SLIC-BPC
      MCFG   HPQOEM  SLIC-BPC
      SLIC   HPQOEM  SLIC-BPC
      SSDT   HPQOEM  SLIC-BPC

     


    MikeE1944
    Tuesday, December 14, 2010 10:14 PM
  • "MikeE1944" wrote in message news:e6ad2e3f-dd1c-4871-809d-49164fc43d8b...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
    Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
    Windows Product ID: 89576-OEM-7332141-00039
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

    Licensing Data-->
    Software Licensing service is not running.

    Your problem is caused by the Software licensing service not running - which means that Windows cannot check the validity of your license.
    First try restarting the service the easy way - rebooting.
    If that doesn't work, then open the Services Console by clicking on the Start button, then
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    accept the UAC prompt, and then look in the list of services for the Software Licensing Service.
    right-click on it, and select Properties
    Make sure that the Startup type is set to Automatic (delayed start), and then attempt to start the service.
    If the service starts, and then shuts down almost immediately, then you probably have a malware infection.
    If the service refuses to start, make a note of any error messages, and post back with full details.
    If the service starts, OK, reboot, and see if your error message has gone.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 7:36 AM
    Moderator
  • I tried the advised procedure but came up with tthe following error message :-


    The delayed auto-start flag could not be set.
     
    Error 87 : The parameter is incorrect
    .
     


    Please advise.
     
    M


    MikeE1944
    Wednesday, December 15, 2010 12:16 PM
  • "MikeE1944" wrote in message news:74ac198e-2ddc-4822-8352-001ac6fae298...

    I tried the advised procedure but came up with tthe following error message :-


    The delayed auto-start flag could not be set.
     
    Error 87 : The parameter is incorrect
    .
     


    Please advise.
     
    M


    MikeE1944

    Ooops - sorry, my bad - I should have specified 'Automatic' - not delayed start! (got confused with Win7)
     
    Try again - what was it set to, previously?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 12:35 PM
    Moderator
  • Tried 'automatic' and the following error message came up

     

    Windows could not startlicensing service on local computer

    Error 0xc004c002:0xc004e002

    It has always been set to automatic

    Rgds M

     


    MikeE1944
    Wednesday, December 15, 2010 1:00 PM
  • "MikeE1944" wrote in message news:7c149a62-a792-45f3-96bb-3cb07b211834...

    Tried 'automatic' and the following error message came up

     

    Windows could not startlicensing service on local computer

    Error 0xc004c002:0xc004e002

    It has always been set to automatic

    Rgds M

     


    MikeE1944

    Oh dear - we usually get a slightly more informative error than that :(
    All I can suggest is trying a System Restore back to a few days ago, and see if that works - you ant to go back to about three days before the problem surfaced, if you can.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 15, 2010 1:48 PM
    Moderator
  • The error started sometime in August, then corrected itself, without any intervention on my part. It restated probably 1 month ago and i waited for a self - rectification again. this did not happen.

     

    How do i do a system restore ?. What will I lose - if anything

     

    M


    MikeE1944
    Wednesday, December 15, 2010 2:00 PM
  • "MikeE1944" wrote in message news:a7d03a1b-b931-4a64-9941-dea8ace9733b...

    The error started sometime in August, then corrected itself, without any intervention on my part. It restated probably 1 month ago and i waited for a self - rectification again. this did not happen.

     

    How do i do a system restore ?. What will I lose - if anything

     

    M


    MikeE1944

    System Restore can be accessed from the Programs>Accessories>System Tools menu - follow the instructions, and use the help available there.
     
    I would NOT advise restoring back to August! (SR is meant for a return to a relatively recent past)
     
    You should not lose any data, assuming that you've used the default locations for saving data - but you will lose any updates or programs installed since the date to which you do the restore. Re-installing such stuff should get you back to where you are (without the problem, hopefully).
    If the SR fails, you should be no worse off than you are now - and it's possible to revert the restore if the result is not what you need (or it loses more than you expected!).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, December 16, 2010 10:26 PM
    • Marked as answer by Darin Smith MS Friday, December 17, 2010 10:27 PM
    Wednesday, December 15, 2010 7:37 PM
    Moderator