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Home Office installed then corporate now need to go back to personal software RRS feed

  • Question

  • I was running Office Professional 2007 and had it installed for my work on my personal computer at home.  I have now retired and have no access to the corporate version.  I have genuine Office Professional 2007 upgrade purchased at home now and reinstalled everything again.  When i go to use my Office now, i get the message that my software is not genuine.  It apparently is using the corporate info and not my personal disk.  At this point i am not sure if i should unistall my office completely and resinstall (my Office Professional CD states at the very top of the box that it is an upgrade for existing users).  I had my own personal software installed before the corporate software was installed.  Entering the personal CD key doesn't change the ownership over from corporate.  Anyone have a clear direction i should go from here or just purchase Office 2010 of which i am afraid it too will pick up the corporate info!  HELP!
    Wednesday, April 21, 2010 10:34 PM

Answers

  • Hello Nitejasmines,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    As you noted in your first post, your Dell Dimension 8100 computer has two installations of Office 2007.

    There is the nongenuine Volume Licensing (aka "corporate") installation of Office Enterprise 2007, and the installed but not yet activated retail license for Office Professional 2007.

    Here's what to do:

    1.  From the Programs applet in Control Panel, uninstall Office Enterprise 2007.  Then restart the computer twice.

    2.  Next, open an Office program, such as Word 2007.  You should be presented with the Office Activation Wizard.  If so, continue with doing a normal online activation.  Once activated, restart the computer and log onto Windows normally.

    (If there is an issue at this point, it could be related to the fact that your Office is an upgrade and not a full license, but I would have expected anything along those lines would have presented itself when you first installed the upgrade installation of Office.  Does the computer have an installation of Microsoft Works on it?  If so, Office may be using Works as the qualifying product, which is good for you.)

    3.  Next, keeping all Office programs closed for the moment, open Internet Explorer and go to www.microsoft.com/genuine and click on the Validate Office button.  Your Office should validate normally.  Once validated, restart the computer once more and log onto Windows normally.

    4.  Next, open several Office programs to make sure that you are no longer seeing the nongenuine notices.  You can also rerun the mgadiag utility and post a fresh report for us to check for you.

    5.  Finally, go to Windows Updates, if necessary set WU to get updates for Office and other Microsoft products, then keep running WU until there are no more updates.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 22, 2010 11:02 AM

All replies

  • Hello Nitejasmines,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 22, 2010 2:04 AM
  • Thanks Dan here it is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HV799-BCYJ9-66498
    Windows Product Key Hash: 2hno0dGk7zQQVnUwuaDX5wU/ycc=
    Windows Product ID: 89580-006-0952104-71498
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {596B33FA-C40C-4D7E-AC72-4896377B770D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{596B33FA-C40C-4D7E-AC72-4896377B770D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-66498</PKey><PID>89580-006-0952104-71498</PID><PIDType>5</PIDType><SID>S-1-5-21-1547161642-113007714-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20011002000000.000000+000</Date></BIOS><HWID>FEF23807018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65745</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>8DB24A33B2F70A</Val><Hash>t4dHu0GDUpq4cO2hBWHbuyxCr6M=</Hash><Pid>81605-901-9948804-65221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-006-095210-01-1033-6000.0000-2072009
    Installation ID: 004901188362734521235076279282936183007616113502682816
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 66498
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAIAAQABAAAAAgABAAEAnJ8crwKnOkkU4Fj+ytcKHGhJ8vSY6XYvrFYEaw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   DELL    DIM 8100
      BOOT   DELL    8100  
      SSDT   DELL  st_ex

     

    Thursday, April 22, 2010 7:20 AM
  • Hello Nitejasmines,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    As you noted in your first post, your Dell Dimension 8100 computer has two installations of Office 2007.

    There is the nongenuine Volume Licensing (aka "corporate") installation of Office Enterprise 2007, and the installed but not yet activated retail license for Office Professional 2007.

    Here's what to do:

    1.  From the Programs applet in Control Panel, uninstall Office Enterprise 2007.  Then restart the computer twice.

    2.  Next, open an Office program, such as Word 2007.  You should be presented with the Office Activation Wizard.  If so, continue with doing a normal online activation.  Once activated, restart the computer and log onto Windows normally.

    (If there is an issue at this point, it could be related to the fact that your Office is an upgrade and not a full license, but I would have expected anything along those lines would have presented itself when you first installed the upgrade installation of Office.  Does the computer have an installation of Microsoft Works on it?  If so, Office may be using Works as the qualifying product, which is good for you.)

    3.  Next, keeping all Office programs closed for the moment, open Internet Explorer and go to www.microsoft.com/genuine and click on the Validate Office button.  Your Office should validate normally.  Once validated, restart the computer once more and log onto Windows normally.

    4.  Next, open several Office programs to make sure that you are no longer seeing the nongenuine notices.  You can also rerun the mgadiag utility and post a fresh report for us to check for you.

    5.  Finally, go to Windows Updates, if necessary set WU to get updates for Office and other Microsoft products, then keep running WU until there are no more updates.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 22, 2010 11:02 AM
  • Hi Dan, thanks for the steps however i couldn't get it to validate as of yet.  I uninstalled Office Enterprise 2007 and rebooted three times.  I opened word as well as outlook and excel and couldn't get an activation page.  It still has the 'this is not genuine software' at the top.  I have enclosed the diagnostics once again to see if there is anything else i can try.  I did go to the site for validation but of course it won't take there either.  Anything more i can do?  Thanks for your help. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HV799-BCYJ9-66498
    Windows Product Key Hash: 2hno0dGk7zQQVnUwuaDX5wU/ycc=
    Windows Product ID: 89580-006-0952104-71498
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {596B33FA-C40C-4D7E-AC72-4896377B770D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{596B33FA-C40C-4D7E-AC72-4896377B770D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-66498</PKey><PID>89580-006-0952104-71498</PID><PIDType>5</PIDType><SID>S-1-5-21-1547161642-113007714-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20011002000000.000000+000</Date></BIOS><HWID>FEF23807018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>8DB24A33B2F70A</Val><Hash>t4dHu0GDUpq4cO2hBWHbuyxCr6M=</Hash><Pid>81605-901-9948804-65221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-006-095210-01-1033-6000.0000-2072009
    Installation ID: 004901188362734521235076279282936183007616113502682816
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 66498
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAIAAQABAAAAAgABAAEAnJ8crwKnOkkU4Fj+ytcKHGhJ8vSY6XYvrFYEaw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   DELL    DIM 8100
      BOOT   DELL    8100  
      SSDT   DELL  st_ex

     

    Thursday, April 22, 2010 7:00 PM
  • Hello Nitejasmines,

    The good news is that you were successful in uninstalling the nongenuine Office Enterprise 2007.

    Now we just have to get your Office Professional 2007 activated.  Office won't validate until it's activated.

    I understand you tried opening Word, Excel and Outlook and yet an activation prompt would not come up.

    Could you open Word, then click the Office Button in the upper left, then the Word Options button on the lower right, then Resources in the left column, then click the Activate button on the middle right?  That should start the Activation Wizard.

    If that does not work we do have one more trick up our sleeves.

    Let us know how you are doing :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 22, 2010 11:18 PM
  • Hi Dan, I did what you asked and it states that my product is already activated.  The message is still at top of document stating i am using non genuine software.  It won't let me re activate.  Hopefully you have a long sleeve?  :)  Thanks for your help.
    Friday, April 23, 2010 1:15 PM
  • Hello Nitejasmines,

    Office Professional 2007 thinks it is activated, but the mgadiag utility is reporting it is not.

    Office Status: 101 Not Activated
    Microsoft Office Professional 2007 - 101 Not Activated

    Quite often that means the Office License File is damaged.  This file does not get removed or overwritten when Office is uninstalled, so it's likely there are remnants of the nongenuine Office that was on the computer gumming up the works.

    To correct this problem, please go to this MS KB article http://support.microsoft.com/kb/919895 and run the MS FixIt utility in the Method 1 section of the article.

    When the FixIt completes, restart the computer, then open Word 2007 and you should be presented with the Activation Wizard.  Complete online activation, then restart.

    Next, keeping all Office programs closed for the moment, open Internet Explorer and go to www.microsoft.com/genuine and click on the Validate Office button.  Your Office should validate normally.  Once validated, restart the computer once more and log onto Windows normally.

    Next, open several Office programs to make sure that you are no longer seeing the nongenuine notices.  You can also rerun the mgadiag utility and post a fresh report for us to check for you.

    Finally, go to Windows Updates, if necessary set WU to get updates for Office and other Microsoft products, then keep running WU until there are no more updates.

    Let us know if you were successful!


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 23, 2010 3:05 PM
  • Hi Dan, I thought I got it this time but still have the "this is not genuine message"  I am attaching the diagnostics.  The validation and reboots went successfully and also the validation as it stated it was successful.  I rebooted after that and opened word and excel both getting the non genuine message.  Whatever is going on here with my software is puzzling to say the least!  I hope this diagnostic shows you something.  Thanks again.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HV799-BCYJ9-66498
    Windows Product Key Hash: 2hno0dGk7zQQVnUwuaDX5wU/ycc=
    Windows Product ID: 89580-006-0952104-71498
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {596B33FA-C40C-4D7E-AC72-4896377B770D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{596B33FA-C40C-4D7E-AC72-4896377B770D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-66498</PKey><PID>89580-006-0952104-71498</PID><PIDType>5</PIDType><SID>S-1-5-21-1547161642-113007714-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20011002000000.000000+000</Date></BIOS><HWID>FE3E3D07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>8DB24A33B2F70A</Val><Hash>t4dHu0GDUpq4cO2hBWHbuyxCr6M=</Hash><Pid>81605-901-9948804-65221</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-006-095210-01-1033-6000.0000-2072009
    Installation ID: 004901188362734521235076279282936183007616113502682816
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 66498
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAIAAgABAAIAAQABAAAAAgABAAEAnJ8crwKnOkkU4Fj+ytcKHGhJ8vSY6XYvrFYEaw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   DELL    DIM 8100
      BOOT   DELL    8100  
      SSDT   DELL  st_ex

     

    Saturday, April 24, 2010 5:42 PM
  • Hello Nitejasmines,

    Thank you for your patience as we work thru this issue.

    Your nongenuine Office is gone and you genuine Office is activated and reports as Genuine in the report.  Now we have to try to "kick start" the OGA Notifier so that it sees what we see and stops telling us that your software is still nongenuine.

    Normally going to www.microsoft.com/genuine and clicking the Validate Office button forces the Notifier to re-assess the Office license file to see if it is Genuine, and then reset itself if it is genuine.  For some reason that is not happening.

    Can you go to http://www.microsoft.com/genuine/diag/default.aspx? and run the online diagnostic?  If it reports any problems, let it try to fix them.

    If the above does not help, I think the next thing we'll do is get you over to free email tech support so they can try to get this ironed out.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, April 25, 2010 1:45 AM
  • Hi Dan, I went to the site and ran the diagnostic test and it passed all the tests.  I rebooted my computer just to be sure and it still is showing non genuine.  I appreciate all your help as you do a great job in giving instructions that are easy to follow. I wish it would have been an easier fix but I know how computers can be at times!  Thanks for all your help in pursuing this fix. 
    Sunday, April 25, 2010 5:39 PM
  • Hello Nitejasmines,

    Sorry we couldn't be of more help here on the forum!

    Here's the link to free email tech support for your Office Genuine Advantage issue:  https://support.microsoft.com/oas/default.aspx?&c1=505&gprid=11482&&st=1&wfxredirect=1

    When you fill out the problem description part of the initial form, you can provide the support enginners a link to this thread for background info.  If you so choose, copy and paste this link:

    http://social.microsoft.com/Forums/en-US/genuineoffice/thread/fac87faf-2f27-4e37-bc7a-facb0cf01a57?prof=required

    When they get your problem fixed, could you come back here to let us know what the underlying problem was and what they did to fix it?  Thanx! :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, April 26, 2010 1:27 AM
  • Hi Dan

     

    Thanks for the referral.  They ended up getting it fixed by me going to 'computer', properties and reentering my product key from vista.  Then back to the www.microsoft.com/genuine website to revalidate it.  That fixed it.  Something so simple I never thought of doing.  Hopefully it will be another ten yrs before i need to remember this either!  :)  Have a good day.

    Thursday, April 29, 2010 8:23 PM
  • Hello Nitejasmines,

    Thanks very much for coming back to let us know how things turned out :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 30, 2010 2:42 PM