Answered by:
Windows 7 build 7601 this copy of windows not genuine

Question
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I was working fine, then I noticed when I shut down this message was inthe right bottom corner. I downloaded my orignal from Microsoft, but I lost the product help. Help what should I do?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-QGRW2-MBMKG-B7WDD
Windows Product Key Hash: 7yU9ns5zGzlEDbA+PVxdo1naSGk=
Windows Product ID: 00359-911-5840891-85064
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2936FE9C-88AB-4336-ADE4-EA0D4862F5BC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2936FE9C-88AB-4336-ADE4-EA0D4862F5BC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B7WDD</PKey><PID>00359-911-5840891-85064</PID><PIDType>5</PIDType><SID>S-1-5-21-2469337848-1641549415-1608078989</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>B45F3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>40C27A2BD38DF1C</Val><Hash>23olvoHzpoaO3/XiPdZFajS/lyw=</Hash><Pid>81602-910-9730216-68936</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-911-584089-01-1033-7600.0000-1732010
Installation ID: 007792719132300506842982609654998412878414089730307805
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B7WDD
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 9/5/2011 1:48:05 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:4:2011 16:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GHstK512jOqG3YOKB9UbeCiRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPmMonday, September 5, 2011 6:50 PM
Answers
-
It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.
Users are reporting this:
Call: 866-530-6364 (windows 7 Genuine Advantage solution center)
Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.
Users are also reporting success with contacting the Microsoft store.
Additional info.
Microsoft Support Contact Information:
http://support.microsoft.com/contactus/?ws=support
General Microsoft contact site: http://support.microsoft.com/contactus#tab0
1-800-642-7676 (1-800-MICROSOFT)
Contact the Microsoft store:
US: http://www.store.microsoft.com/Help/Contact-Us
1-877-696-7786
- Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:17 PM
Monday, September 5, 2011 6:54 PMAnswerer -
I just wanted to update this thread.
There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.
This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.
If you do still see this error please try the following:
1) Reboot and then re-try Activating and/or Validating.
2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:17 PM
Wednesday, September 7, 2011 10:17 PM
All replies
-
It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.
Users are reporting this:
Call: 866-530-6364 (windows 7 Genuine Advantage solution center)
Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.
Users are also reporting success with contacting the Microsoft store.
Additional info.
Microsoft Support Contact Information:
http://support.microsoft.com/contactus/?ws=support
General Microsoft contact site: http://support.microsoft.com/contactus#tab0
1-800-642-7676 (1-800-MICROSOFT)
Contact the Microsoft store:
US: http://www.store.microsoft.com/Help/Contact-Us
1-877-696-7786
- Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:17 PM
Monday, September 5, 2011 6:54 PMAnswerer -
I just wanted to update this thread.
There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.
This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.
If you do still see this error please try the following:
1) Reboot and then re-try Activating and/or Validating.
2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:17 PM
Wednesday, September 7, 2011 10:17 PM