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Writing code to act as first party call control? RRS feed

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    Hi,

    Some background details:

    The Polycom CX200 device works with the desktop Office Communicator via a USB cable.

    We have been testing the Snom 300 phone with the OCS firmware & it's been working very well.  The Snom phone is a stand alone unit - NOT connected to the PC with a USB cable.

    When placing a call from your desk OC - the call is handled on your PC - not on the phone.  Incoming calls can be answered on the phone - but there is no desktop control of the phone.

    Snom has software to make calls from your desktop in Outlook & to control the phone.


    I would like to 'intergrate' with the desk OC client - so that the Snom phone can be controlled in a first party call control manner the same as the CX200, but without the direct USB connection.

    I have Visual Studio Pro 2008 & some limited experience with some OC customisation.  I was hoping someone has attempted something like this & can share with me the best way to do this, what API or development tool would be best, what pitfalls to look oiut for, etc...

    Basically - any advice or guides welcome.


    Regards

    Paul Adams

    Friday, March 27, 2009 4:16 PM

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