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Route Queue Item Form RRS feed

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    Hi everyone,

    I need to know if there is a way to modifiy the Form (Route Queued Item) that open when you click on the Routing Button?

    I need to set the option "Keep the current users assigned to the selected items" by default.

    Thanks for your help.

    Infos: CRM 2011 UR13

    Chris

    Thursday, October 24, 2013 9:49 AM

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    Ok i found a solution.

    Go to C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_grid\cmds

    Modify dlg_queueitemroute.aspx (Create a backup before modifying CRM Files)

    Replace <input type="radio" class="radio" id="rdExistingUser" name="rdUserOptions" value="0" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    By <input type="radio" class="radio" id="rdExistingUser" name="rdUserOptions" checked value="1" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    And Replace <input type="radio" class="radio" id="rdSelectedUser" name="rdUserOptions" checked value="1" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    By <input type="radio" class="radio" id="rdSelectedUser" name="rdUserOptions" value="0" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    • Marked as answer by DarkBul Monday, October 28, 2013 11:27 AM
    Monday, October 28, 2013 11:22 AM

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    No idea?

    Chris

    Monday, October 28, 2013 11:05 AM
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    Ok i found a solution.

    Go to C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_grid\cmds

    Modify dlg_queueitemroute.aspx (Create a backup before modifying CRM Files)

    Replace <input type="radio" class="radio" id="rdExistingUser" name="rdUserOptions" value="0" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    By <input type="radio" class="radio" id="rdExistingUser" name="rdUserOptions" checked value="1" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    And Replace <input type="radio" class="radio" id="rdSelectedUser" name="rdUserOptions" checked value="1" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    By <input type="radio" class="radio" id="rdSelectedUser" name="rdUserOptions" value="0" runat="server" onclick="userOptionRadioClick(new Sys.UI.DomEvent(event))"/>

    • Marked as answer by DarkBul Monday, October 28, 2013 11:27 AM
    Monday, October 28, 2013 11:22 AM