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Windows 7 Sudden message about Windows not being genuine RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7Y27J-TMCP2-HP4GC
    Windows Product Key Hash: E/OCNgIlFh6D5daIC6ukpGPk/Nc=
    Windows Product ID: 00371-152-1199161-85645
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {C88A2AB5-56AE-474E-8ACC-25D1B80BDB69}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C88A2AB5-56AE-474E-8ACC-25D1B80BDB69}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HP4GC</PKey><PID>00371-152-1199161-85645</PID><PIDType>5</PIDType><SID>S-1-5-21-2405581745-2071546043-3583278237</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.57     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080521000000.000000+000</Date></BIOS><HWID>25B80600010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>85D971438D7D710</Val><Hash>aowtD60KxzxMYJoqQ4DueJEc/v4=</Hash><Pid>81602-904-9502903-68438</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30CB   
      FACP   HP      30CC   
      HPET   HP      30CB   
      BOOT   HP      30CB   
      MCFG   HP      30CB   
      TMOR   HP      30CC   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP      30CB   
      SSDT   HP      30CB   
      SSDT   HP      30CB   
      SSDT   HP      30CB   

     

    Monday, February 15, 2010 9:45 PM

Answers

  • Hello Carol SB,

     Would try the below steps. It will force Windows 7 to recreate and repopulate it's Licensing Store. My hope if that this will correct the Invalid Data error I'm seeing in the Diagnostic Report which should resolve the Non-Genuine messaging you are seeing.

     If at the end of the steps you receive any error, try Activating By Phone.

      If that does not work, please provide me with the exact error message(s) text and when in the process you received the error(s).

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, February 15, 2010 10:12 PM
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 6:30 PM
    Monday, February 15, 2010 10:12 PM

All replies

  • Hello Carol SB,

     Would try the below steps. It will force Windows 7 to recreate and repopulate it's Licensing Store. My hope if that this will correct the Invalid Data error I'm seeing in the Diagnostic Report which should resolve the Non-Genuine messaging you are seeing.

     If at the end of the steps you receive any error, try Activating By Phone.

      If that does not work, please provide me with the exact error message(s) text and when in the process you received the error(s).

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, February 15, 2010 10:12 PM
    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 6:30 PM
    Monday, February 15, 2010 10:12 PM
  • Hi Carol SB,

      One other question, do you have any sort of G-Data anti-virus or internet security program installed?

      The reason I ask is that another user with a similare issue (http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/8e047dc1-ddfc-47a6-a40a-e60a84817d92 ) has confirmed that a recent G-Data update caused his issue.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, February 16, 2010 7:24 PM
    Tuesday, February 16, 2010 7:24 PM