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Validation issues preventing update now RRS feed

  • Question

  • I upgraded my PC to Windows 7 a while ago (not sure but longer than 3 months) and I am now getting the validation message whenever I try to update.  I click on the link and it says my version is validated.  Below is the results of the diagnostics tool.  Please help.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JQ2GV-32C7B-GKK6H
    Windows Product Key Hash: 8stU1YL3jiszSRKuIwuD5a5/1yM=
    Windows Product ID: 00359-231-5405842-86917
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E835D822-D418-4824-9104-99DE8ADD5E37}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Matthew\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E835D822-D418-4824-9104-99DE8ADD5E37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GKK6H</PKey><PID>00359-231-5405842-86917</PID><PIDType>5</PIDType><SID>S-1-5-21-2736715115-786385353-1899570114</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GM5626</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0062.2007.0711.1126</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>11293B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-540584-00-1033-7600.0000-2202009
    Installation ID: 022193860535886280121903811683745273579770081244772980
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GKK6H
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 7/4/2011 6:53:29 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:4:2011 06:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAIAAgABAAAAAgABAAEAeqjqn/RrTjRI5BDNquOQYs5w1IDeiDqd7rGc4SqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      WDDT   GATEWA  SYSTEM 
      ASF!   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 

     

    Monday, July 4, 2011 12:04 PM

Answers

  • Try using system restore to recover to a point prior to when you first got the error message.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 5, 2011 10:03 PM
    Answerer

All replies

  • Windows Product ID: 00359-231-5405842-8691

    The product ID -231- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and this:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    Monday, July 4, 2011 12:28 PM
    Answerer
  • I am an msdn holder and this is where i got the download and product key.  would there be any reason this key isn't valis anymore?

     

    Monday, July 4, 2011 2:43 PM
  • Unusual to see an actual MSDN subscriber here. Most are counterfeit purchases.

     

    I personally don't see an obvious problem with your report. Hopefully a more experienced person can give you the answer.

     

    Monday, July 4, 2011 3:06 PM
    Answerer
  • "mccutjm" wrote in message news:ce4067f8-9dcb-4560-9538-b93f98c7499c...

    I am an msdn holder and this is where i got the download and product key.  would there be any reason this key isn't valis anymore?

     


    You should contact your MSDN Concierge - they will be able to assist with your problem.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 5:50 PM
    Moderator
  • I see nothing out of the ordinary in your Diagnostic Report and in addition, I have also check that MSDN Product Key and it shows as Valid and Genuine.

     

    Are you getting any messages that your Windows is non-Genuine or are you just being asked to Validate when installing an Update?

     

    Thank you,


    Darin MS
    Tuesday, July 5, 2011 9:48 PM
  • Try using system restore to recover to a point prior to when you first got the error message.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 5, 2011 10:03 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, July 8, 2011 8:05 PM