Validation issues preventing update now RRS feed

  • Question

  • I upgraded my PC to Windows 7 a while ago (not sure but longer than 3 months) and I am now getting the validation message whenever I try to update.  I click on the link and it says my version is validated.  Below is the results of the diagnostics tool.  Please help.


    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JQ2GV-32C7B-GKK6H
    Windows Product Key Hash: 8stU1YL3jiszSRKuIwuD5a5/1yM=
    Windows Product ID: 00359-231-5405842-86917
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E835D822-D418-4824-9104-99DE8ADD5E37}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Matthew\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E835D822-D418-4824-9104-99DE8ADD5E37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GKK6H</PKey><PID>00359-231-5405842-86917</PID><PIDType>5</PIDType><SID>S-1-5-21-2736715115-786385353-1899570114</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GM5626</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0062.2007.0711.1126</Version><SMBIOSVersion major="2" minor="4"/><Date>20070711000000.000000+000</Date></BIOS><HWID>11293B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-540584-00-1033-7600.0000-2202009
    Installation ID: 022193860535886280121903811683745273579770081244772980
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GKK6H
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 7/4/2011 6:53:29 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:4:2011 06:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value


    Monday, July 4, 2011 12:04 PM


  • Try using system restore to recover to a point prior to when you first got the error message.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 5, 2011 10:03 PM

All replies

  • Windows Product ID: 00359-231-5405842-8691

    The product ID -231- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:


    and this:


    To see how good these counterfeits are becoming, see:


    You will have to purchase a legitimate windows from a legitimate retailer.

    Monday, July 4, 2011 12:28 PM
  • I am an msdn holder and this is where i got the download and product key.  would there be any reason this key isn't valis anymore?


    Monday, July 4, 2011 2:43 PM
  • Unusual to see an actual MSDN subscriber here. Most are counterfeit purchases.


    I personally don't see an obvious problem with your report. Hopefully a more experienced person can give you the answer.


    Monday, July 4, 2011 3:06 PM
  • "mccutjm" wrote in message news:ce4067f8-9dcb-4560-9538-b93f98c7499c...

    I am an msdn holder and this is where i got the download and product key.  would there be any reason this key isn't valis anymore?


    You should contact your MSDN Concierge - they will be able to assist with your problem.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 5:50 PM
  • I see nothing out of the ordinary in your Diagnostic Report and in addition, I have also check that MSDN Product Key and it shows as Valid and Genuine.


    Are you getting any messages that your Windows is non-Genuine or are you just being asked to Validate when installing an Update?


    Thank you,

    Darin MS
    Tuesday, July 5, 2011 9:48 PM
  • Try using system restore to recover to a point prior to when you first got the error message.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 5, 2011 10:03 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Friday, July 8, 2011 8:05 PM