I recently bought an HP Compaq 6710b laptop computer. The screen is dark but I can use it with a monitor until I get the screen replaced. It has a Windows Vista Business OEMAct sticker on the bottom, but when I try to turn the computer on, I get "The Windows
Vista Home Premium product key you typed is invalid" pop up screen, and a "Windows (TM) Build 6000 This copy of Windows is not genuine" mesaage in the lower right hand corner. The choices I have in the pop up screen are Access your computer with reduced
functionality, Type in a different product key and Contact DELL to help resolve the problem. I tried the first one, but that only puts me on the internet, I have typed the key from the bottom for the second choice, but that just gets me the message that I
need a code for the Home Premium product and the third choice, this is not a DELL computer. Can anyone help me?
You need to use the System Recovery software to reinstall the system's original OS.
If the recovery partition isn't available, then order a set of disks from HP/Compaq. You could also install bare Windows from a Retail copy of Vista, using the COA Key on the case.
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Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC |
The Three-toed Sloth
