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"WgaNotify Setup Canceled" Error RRS feed

  • Question

  • I am able to authenticate the copy of Windows XP Home in this computer manually, but the WGA Notification update will not stop asking to be installed via the yellow shield in the system tray. I've seen on other posts that I'm supposed to provide the following info in this forum.

     

    The COA on this HP Pavillion 533w says "Windows XP Home Edition" with "HPQ" right under this.

     

    Here's the text from the Microsoft Genuine Advantage Diagnostic Tool:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 1b263215-9e18-40ac-8c36-a8558d712a82
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1b263215-9e18-40ac-8c36-a8558d712a82</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-1815002781-1316817595-1404449762</SID><SYSTEM><Manufacturer>HP Pavilion 05</Manufacturer><Model>P9859A-ABA 533W</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020827000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>13233F4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Thanks for your help, Microsoft!

    Sunday, April 29, 2007 10:49 AM

Answers

  • FixIsIn,

    Please rerun the mgadiag utility and when it completes, if the "Resolve" button is available to you please click it to see if it can fix your issue.  When the process completes, follow any instructions you may be given, the restart the computer and rerun the mgadiag utility until the Resolve button is no longer available.  You may need to run thru several cycles of running the utility and clicking Resolve.

    If the Resolve button is not available or does not correct the problem, please post back to let us know.

    Monday, April 30, 2007 2:12 AM
  • Hi Dan,

     

    The Resolve button is unavailable. I suppose this is because the Validation Status is Genuine.

     

    I unhid the update and tried to install it again just to be sure this PC still had the problem, and I still got the WgaNotify Setup Error, WgaNotify Setup Canceled. Should I rehide the update and leave it, or should I still endeavor to fix this on this pc?

     

    Thanks again.

    Monday, April 30, 2007 8:23 AM
  • FixIsIn,

     

    Let's try installing the update manually, using this link:  http://go.microsoft.com/fwlink/?linkid=69498.

     

    If that does not work, post back and we can try some surgery.

    Monday, April 30, 2007 1:58 PM
  • The manual installation didn't work. I got the same error screen and message as before. Ready for surgery.
    Monday, April 30, 2007 4:50 PM
  • My previous response still hasn't gone through after an hour, so I'm trying again and this may be a duplicate. The manual installation gave me the same error message as the MS Upgrade installation. I'm ready for surgery.
    Monday, April 30, 2007 5:39 PM
  • FixIsIn,

    Log onto the computer as a user with Computer Administrator-level privileges and then please try this solution previously posted by Darin Smith of Microsoft:

     

    "1) Navigate to the Windows/system32 folder

    2) Find the file "WgaLogon.dll"

    3) Find the file "LegitCheckControl.DLL"

    4) Rename the files to "WgaLogon.dll.old" and "LegitCheckControl.DLL.old"

    5) Reboot and rerun the Stand-alone WGA installer at http://go.microsoft.com/fwlink/?linkid=69498

     

    Please tell us how this worked for you.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager"

    Tuesday, May 1, 2007 1:04 AM
  • Dan,

     

    There was no WgaLogon.dll file on the computer, and the LegitCheckControl.dll file could not be renamed because it was in use by another program. I booted up into Safe Mode and changed the extension to LegitCheckControl.old, rebooted into normal mode and then ran the Stand-alone installation. I still got the same old error. More surgery ideas, please.

     

    Thanks.

    Tuesday, May 1, 2007 6:37 AM
  • FixIsIn,

    Your circumstances seem to be a bit more complicated than can be addressed with a forum message board "quick fix."

     

    My suggestion at this point would be to open up a free email tech support request from this link:  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

     

     

    PS:  If you feel adventurous or consider yourself an advanced user, you may want to look at the posts in this thread  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1511697&SiteID=25  The Original Poster's situation is not exactly identical to yours, but she too had a problem with Windows Update.

    Tuesday, May 1, 2007 8:54 PM
  •  

     

    OS WinXP Pro sp2 and Office 2003.

    I am receiving the same WGA setup canceled error.  There is a WgaLogon.dll file and LegitCheckControl.dll file and they were both renamed old.  Restarted the PC and ran the Stand-Alone installation. The Updater is still in task bar and I am still receiving the the same WGA setup canceled error.  Suggestions please.

     

    Thanks

    Tuesday, May 1, 2007 9:10 PM
  • Hi Dan,

    I tried some of the things at the other thread. On the first item, updating MSXML 6, I already had a newer version so it didn't install. The other various items didn't help either. I don't think this is worth any further time in this client's computer. It's an HP Pavillion 533w. I'll just disable this update, return the pc and explain to her what happened. This pc was originally badly infected with viruses, one of the worst I've ever seen. It probably could only be fixed with a format and reinstall of Windows.

    Thank you very much for all of your efforts!

    FixIsIn

    Wednesday, May 2, 2007 12:12 PM
  • Hi Cydonia,

     

    Would you post a Diagnostic Report for your computer. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy, then paste the report into a response message in this thread.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, May 2, 2007 6:35 PM
  • Hi Darin,

     

    I have had a similar problem, so I have followed the advice on this thread. Below is a copy of the diagnostic report.

     

    Any assistance would be appreciated!

     

    Brgds,

     

    Brininho

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-XC4Q9-W7RTD-7Q8G6
    Windows Product Key Hash: Py7sqDcPBx6etfYqog5bPl/YZ9E=
    Windows Product ID: 76487-OEM-2211906-00826
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 9895e59b-b981-4783-9b75-9a78f04bd797
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9895e59b-b981-4783-9b75-9a78f04bd797</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-7Q8G6</PKey><PID>76487-OEM-2211906-00826</PID><PIDType>2</PIDType><SID>S-1-5-21-1939301301-1841694935-3449426530</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-AR11S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0130J6</Version><SMBIOSVersion major="2" minor="40"/><Date>20060626000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>2B2D3D07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Corporation</name><model>VAIO VGN-AR Series</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>209E26782FD86C</Val><Hash>r7QDCMkLsbys+uRkUI6M7eBkAcc=</Hash><Pid>70141-054-9542267-56754</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, May 12, 2007 11:34 AM

All replies

  • FixIsIn,

    Please rerun the mgadiag utility and when it completes, if the "Resolve" button is available to you please click it to see if it can fix your issue.  When the process completes, follow any instructions you may be given, the restart the computer and rerun the mgadiag utility until the Resolve button is no longer available.  You may need to run thru several cycles of running the utility and clicking Resolve.

    If the Resolve button is not available or does not correct the problem, please post back to let us know.

    Monday, April 30, 2007 2:12 AM
  • Hi Dan,

     

    The Resolve button is unavailable. I suppose this is because the Validation Status is Genuine.

     

    I unhid the update and tried to install it again just to be sure this PC still had the problem, and I still got the WgaNotify Setup Error, WgaNotify Setup Canceled. Should I rehide the update and leave it, or should I still endeavor to fix this on this pc?

     

    Thanks again.

    Monday, April 30, 2007 8:23 AM
  • FixIsIn,

     

    Let's try installing the update manually, using this link:  http://go.microsoft.com/fwlink/?linkid=69498.

     

    If that does not work, post back and we can try some surgery.

    Monday, April 30, 2007 1:58 PM
  • The manual installation didn't work. I got the same error screen and message as before. Ready for surgery.
    Monday, April 30, 2007 4:50 PM
  • My previous response still hasn't gone through after an hour, so I'm trying again and this may be a duplicate. The manual installation gave me the same error message as the MS Upgrade installation. I'm ready for surgery.
    Monday, April 30, 2007 5:39 PM
  • FixIsIn,

    Log onto the computer as a user with Computer Administrator-level privileges and then please try this solution previously posted by Darin Smith of Microsoft:

     

    "1) Navigate to the Windows/system32 folder

    2) Find the file "WgaLogon.dll"

    3) Find the file "LegitCheckControl.DLL"

    4) Rename the files to "WgaLogon.dll.old" and "LegitCheckControl.DLL.old"

    5) Reboot and rerun the Stand-alone WGA installer at http://go.microsoft.com/fwlink/?linkid=69498

     

    Please tell us how this worked for you.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager"

    Tuesday, May 1, 2007 1:04 AM
  • Dan,

     

    There was no WgaLogon.dll file on the computer, and the LegitCheckControl.dll file could not be renamed because it was in use by another program. I booted up into Safe Mode and changed the extension to LegitCheckControl.old, rebooted into normal mode and then ran the Stand-alone installation. I still got the same old error. More surgery ideas, please.

     

    Thanks.

    Tuesday, May 1, 2007 6:37 AM
  • FixIsIn,

    Your circumstances seem to be a bit more complicated than can be addressed with a forum message board "quick fix."

     

    My suggestion at this point would be to open up a free email tech support request from this link:  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

     

     

    PS:  If you feel adventurous or consider yourself an advanced user, you may want to look at the posts in this thread  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1511697&SiteID=25  The Original Poster's situation is not exactly identical to yours, but she too had a problem with Windows Update.

    Tuesday, May 1, 2007 8:54 PM
  •  

     

    OS WinXP Pro sp2 and Office 2003.

    I am receiving the same WGA setup canceled error.  There is a WgaLogon.dll file and LegitCheckControl.dll file and they were both renamed old.  Restarted the PC and ran the Stand-Alone installation. The Updater is still in task bar and I am still receiving the the same WGA setup canceled error.  Suggestions please.

     

    Thanks

    Tuesday, May 1, 2007 9:10 PM
  • Hi Dan,

    I tried some of the things at the other thread. On the first item, updating MSXML 6, I already had a newer version so it didn't install. The other various items didn't help either. I don't think this is worth any further time in this client's computer. It's an HP Pavillion 533w. I'll just disable this update, return the pc and explain to her what happened. This pc was originally badly infected with viruses, one of the worst I've ever seen. It probably could only be fixed with a format and reinstall of Windows.

    Thank you very much for all of your efforts!

    FixIsIn

    Wednesday, May 2, 2007 12:12 PM
  • Hi Cydonia,

     

    Would you post a Diagnostic Report for your computer. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy, then paste the report into a response message in this thread.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, May 2, 2007 6:35 PM
  • Hi Darin,

     

    I have had a similar problem, so I have followed the advice on this thread. Below is a copy of the diagnostic report.

     

    Any assistance would be appreciated!

     

    Brgds,

     

    Brininho

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-XC4Q9-W7RTD-7Q8G6
    Windows Product Key Hash: Py7sqDcPBx6etfYqog5bPl/YZ9E=
    Windows Product ID: 76487-OEM-2211906-00826
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 9895e59b-b981-4783-9b75-9a78f04bd797
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9895e59b-b981-4783-9b75-9a78f04bd797</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-7Q8G6</PKey><PID>76487-OEM-2211906-00826</PID><PIDType>2</PIDType><SID>S-1-5-21-1939301301-1841694935-3449426530</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-AR11S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0130J6</Version><SMBIOSVersion major="2" minor="40"/><Date>20060626000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>2B2D3D07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Corporation</name><model>VAIO VGN-AR Series</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>209E26782FD86C</Val><Hash>r7QDCMkLsbys+uRkUI6M7eBkAcc=</Hash><Pid>70141-054-9542267-56754</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, May 12, 2007 11:34 AM