My computer is saying that my copy of Windows is not genuine. The computer was purchased through Dell several years ago by my employer.

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  "BillR1722" wrote in message news:fb64474b-9dd8-47d0-8a13-6c34f6c8e7fa...

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
  Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
  Windows Product ID: 89580-OEM-7332132-00031
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.001
  

   

  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Professional Plus 2007 - 103 Blocked VLK
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   

  Licensing Data-->
  Software Licensing service is not running.

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: OgAAAAEABgABAAIAAQAAAAAAAwABAAEAJJRup2aAtsBszMCyCiVsPEaDno0GpJT78vR42wihrFYqhQ==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    M08   
    FACP   DELL    M08   
    HPET   DELL    M08   
    BOOT   DELL    M08   
    MCFG   DELL    M08   
    SLIC   DELL    M08   
    OSFR   DELL    M08   
    SSDT   PmRef  CpuPm

   

  
  

  You have a number of problems....

  1) your installation of MS Office is illegal, due to the fact that is is based on the use of a Blocked Key for Office, and that the edition of Office you have installed is one that is limited to corporate users. If you believe that you have a legitimate  use for that license, please contact your System Administrator.

   

  2) You have what appears to be an invalid license for Windows 7. This is due to that fact that the BIOS for your system is limited to activation with Windows Vista - while you appear to have Win 7 installed.

   

  Your Software Licensing Service is not running - which can be either a sign that you've attempted to optimize your system, or alternatively, that you've been infested by malware.

  Until the Service runs properly, it will be impossible to generate a proper analysis of the machine.

   

  Try using the Services.msc  interface to re-enable  the SLS - if it fails, what is the EXACT error message?

   

   

  
  --
  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, July 8, 2010 7:06 PM

  Moderator
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  Hello BillR1722,

    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

    Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

    What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

   

  Service Restart steps:

  (If you have access to the Start button):

  1)    Click the Start button

  2)    Type: cmd in the Start Search field

  3)    At the top the Start window, you will see cmd.exe

  4)    Right Click cmd.exe and select Run as Administrator

  5)    Type: net start slsvc

   

  (If you do not have access to the Start button):

  1)    Click the option that launches an Internet Browser

  2)    A Browser will open, type: %windir%\system32 into the address field

  3)    Find the file cmd.exe

  4)    Right Click on the cmd.exe and select Run as Administrator

  5)    Type: net start slsvc

   

  A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

   

  B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

   

  a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                            i.    Login to Vista in Normal Mode (not safe mode)

                                          ii.    Launch an Internet Browser

                                         iii.    Type: %windir%\system32\ in the browser's address field

                                         iv.    Scroll down till you find the file cmd.exe

                                          v.    Right-click the file and select 'Run as Administrator'

                                         vi.    In the CMD window, type: sfc /scannow

                                        vii.    Reboot twice and see if that resolves the issue.

   

  b.    repairing Windows using System Restore:

                                            i.    Reboot Vista into Safe Mode

                                          ii.    Click the ‘Start’ button

                                         iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                         iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                          v.    Click the "Next" button.

                                         vi.    Reboot back into Normal mode

  If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

   

   

  C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

   

  Thank you,

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Thursday, July 8, 2010 10:28 PM

  Thursday, July 8, 2010 10:28 PM