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CRM 2016 Error when leaving Contact form

Question
Hi,
We are getting an error whenever you leave the Contact form. If you inspect the 'data sent to microsoft', it says the following below. I am unable to find anything helpful online. The Contact form has not been modified too much... with the exception of some new fields and removal of unused ones.
There is no custom JavaScript at all.
Microsoft Dynamics CRM Error Report Contents

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get property 'className' of undefined or null reference</Message>
   <Line>0</Line>
   <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</URL>
   <PageURL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</PageURL>
   <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(va</Function>
   <FunctionRaw>function() {
        var $v_0 = this.$9o_1.toDictionary();
        var $$dict_3 = $v_0;
        for (var $$key_4 in $$dict_3) {
            var $v_2 = { key: $$key_4, value: $$dict_3[$$key_4] };
            var $v_3 = $v_2.value;
            if (!$v</FunctionRaw>
   <CallStack>
    <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(var$$key_Ain$$dict_9){var$v_4={key:$$key_A,value:$$dict_9[$$key_A]};var$v_5=$v_4.value;try{$v_5.bind();}catch($v_6){Mscrm.CrmDebug.fail(String.format('Exceptionencounteredbinding{0}:{1}',$v_5.getKey(),$v_6.message));catchError($v_6.message,window.location.href,0,true);}}}</Function>
    <Function>anonymous(){this.$AB_1=true;this.ui.bindUI();if(this.$4Y_1.toArray().length>0){Mscrm.TurboForm.Control.PageManager.get_instance().startUIUpdate();}}</Function>
    <Function>anonymous(){this.$L_1.bindUI();}</Function>
    <Function>anonymous($p0,$p1,$p2){var$v_0=Xrm.Internal.startMetricsStopwatch('InitializeXrmControlsandData');$v_0.start();Mscrm.TurboForm.Control.PageManager.get_instance().initialize();$v_0.stop();var$v_1=Xrm.Internal.startMetricsStopwatch('BindXrmtoHTML');$v_1.start();Mscrm.TurboForm.Control.PageManager.get_instance().bindUI();$v_1.stop();Mscrm.TurboForm.Control.PageManager.get_instance().initializeProcessControl($p0);$p0.layoutReady=true;Xrm.XrmPerformance.measureTime('OnLayoutReadyhandlers',function(){returnMscrm.TurboForm.Control.PageBootstrapper.$7D('OnLayoutReady');});Mscrm.TurboForm.Control.PageBootstrapper.$2l.startTracking();Mscrm.Performance.PerformanceMarkerManager.get_instance().addMarker('PageReadyforDataBind',1);Mscrm.TurboForm.Control.PageBootstrapper.$F1($p1,$p2);}</Function>
    <Function>anonymous(){returnMscrm.TurboForm.Control.PageBootstrapper.$H6($v_4,$p1,$p2);}</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; rv:11.0) like Gecko</BrowserUserAgent>
   <BrowserLanguage>en-US</BrowserLanguage>
   <SystemLanguage>en-GB</SystemLanguage>
   <UserLanguage>en-GB</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2016-11-15T17:25:02</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>2057</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{9DF3E03F-C49E-4391-A636-5708AC2C0927}</OrgID>
    <UserID>{DA484B1E-27A7-E611-80C9-00155D5CE8B2}</UserID>
    <CRMVersion>8.1.0.359</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get property 'firstChild' of undefined or null reference</Message>
   <Line>0</Line>
   <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</URL>
   <PageURL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</PageURL>
   <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(va</Function>
   <FunctionRaw>function() {
        var $v_0 = this.$9o_1.toDictionary();
        var $$dict_3 = $v_0;
        for (var $$key_4 in $$dict_3) {
            var $v_2 = { key: $$key_4, value: $$dict_3[$$key_4] };
            var $v_3 = $v_2.value;
            if (!$v</FunctionRaw>
   <CallStack>
    <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(var$$key_Ain$$dict_9){var$v_4={key:$$key_A,value:$$dict_9[$$key_A]};var$v_5=$v_4.value;try{$v_5.bind();}catch($v_6){Mscrm.CrmDebug.fail(String.format('Exceptionencounteredbinding{0}:{1}',$v_5.getKey(),$v_6.message));catchError($v_6.message,window.location.href,0,true);}}}</Function>
    <Function>anonymous(){this.$AB_1=true;this.ui.bindUI();if(this.$4Y_1.toArray().length>0){Mscrm.TurboForm.Control.PageManager.get_instance().startUIUpdate();}}</Function>
    <Function>anonymous(){this.$L_1.bindUI();}</Function>
    <Function>anonymous($p0,$p1,$p2){var$v_0=Xrm.Internal.startMetricsStopwatch('InitializeXrmControlsandData');$v_0.start();Mscrm.TurboForm.Control.PageManager.get_instance().initialize();$v_0.stop();var$v_1=Xrm.Internal.startMetricsStopwatch('BindXrmtoHTML');$v_1.start();Mscrm.TurboForm.Control.PageManager.get_instance().bindUI();$v_1.stop();Mscrm.TurboForm.Control.PageManager.get_instance().initializeProcessControl($p0);$p0.layoutReady=true;Xrm.XrmPerformance.measureTime('OnLayoutReadyhandlers',function(){returnMscrm.TurboForm.Control.PageBootstrapper.$7D('OnLayoutReady');});Mscrm.TurboForm.Control.PageBootstrapper.$2l.startTracking();Mscrm.Performance.PerformanceMarkerManager.get_instance().addMarker('PageReadyforDataBind',1);Mscrm.TurboForm.Control.PageBootstrapper.$F1($p1,$p2);}</Function>
    <Function>anonymous(){returnMscrm.TurboForm.Control.PageBootstrapper.$H6($v_4,$p1,$p2);}</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; rv:11.0) like Gecko</BrowserUserAgent>
   <BrowserLanguage>en-US</BrowserLanguage>
   <SystemLanguage>en-GB</SystemLanguage>
   <UserLanguage>en-GB</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2016-11-15T17:25:02</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>2057</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{9DF3E03F-C49E-4391-A636-5708AC2C0927}</OrgID>
    <UserID>{DA484B1E-27A7-E611-80C9-00155D5CE8B2}</UserID>
    <CRMVersion>8.1.0.359</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get property 'firstChild' of undefined or null reference</Message>
   <Line>0</Line>
   <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</URL>
   <PageURL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</PageURL>
   <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(va</Function>
   <FunctionRaw>function() {
        var $v_0 = this.$9o_1.toDictionary();
        var $$dict_3 = $v_0;
        for (var $$key_4 in $$dict_3) {
            var $v_2 = { key: $$key_4, value: $$dict_3[$$key_4] };
            var $v_3 = $v_2.value;
            if (!$v</FunctionRaw>
   <CallStack>
    <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(var$$key_Ain$$dict_9){var$v_4={key:$$key_A,value:$$dict_9[$$key_A]};var$v_5=$v_4.value;try{$v_5.bind();}catch($v_6){Mscrm.CrmDebug.fail(String.format('Exceptionencounteredbinding{0}:{1}',$v_5.getKey(),$v_6.message));catchError($v_6.message,window.location.href,0,true);}}}</Function>
    <Function>anonymous(){this.$AB_1=true;this.ui.bindUI();if(this.$4Y_1.toArray().length>0){Mscrm.TurboForm.Control.PageManager.get_instance().startUIUpdate();}}</Function>
    <Function>anonymous(){this.$L_1.bindUI();}</Function>
    <Function>anonymous($p0,$p1,$p2){var$v_0=Xrm.Internal.startMetricsStopwatch('InitializeXrmControlsandData');$v_0.start();Mscrm.TurboForm.Control.PageManager.get_instance().initialize();$v_0.stop();var$v_1=Xrm.Internal.startMetricsStopwatch('BindXrmtoHTML');$v_1.start();Mscrm.TurboForm.Control.PageManager.get_instance().bindUI();$v_1.stop();Mscrm.TurboForm.Control.PageManager.get_instance().initializeProcessControl($p0);$p0.layoutReady=true;Xrm.XrmPerformance.measureTime('OnLayoutReadyhandlers',function(){returnMscrm.TurboForm.Control.PageBootstrapper.$7D('OnLayoutReady');});Mscrm.TurboForm.Control.PageBootstrapper.$2l.startTracking();Mscrm.Performance.PerformanceMarkerManager.get_instance().addMarker('PageReadyforDataBind',1);Mscrm.TurboForm.Control.PageBootstrapper.$F1($p1,$p2);}</Function>
    <Function>anonymous(){returnMscrm.TurboForm.Control.PageBootstrapper.$H6($v_4,$p1,$p2);}</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; rv:11.0) like Gecko</BrowserUserAgent>
   <BrowserLanguage>en-US</BrowserLanguage>
   <SystemLanguage>en-GB</SystemLanguage>
   <UserLanguage>en-GB</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2016-11-15T17:25:02</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>2057</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{9DF3E03F-C49E-4391-A636-5708AC2C0927}</OrgID>
    <UserID>{DA484B1E-27A7-E611-80C9-00155D5CE8B2}</UserID>
    <CRMVersion>8.1.0.359</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get property 'firstChild' of undefined or null reference</Message>
   <Line>0</Line>
   <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</URL>
   <PageURL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=543470&updateTimeStamp=636143094080795929&userts=131237041464272049&ver=-33314539#etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bAC2992AF-51AB-E611-80CD-00155DFA83E4%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001004%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001004%7d&counter=1479230701629</PageURL>
   <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(va</Function>
   <FunctionRaw>function() {
        var $v_0 = this.$9o_1.toDictionary();
        var $$dict_3 = $v_0;
        for (var $$key_4 in $$dict_3) {
            var $v_2 = { key: $$key_4, value: $$dict_3[$$key_4] };
            var $v_3 = $v_2.value;
            if (!$v</FunctionRaw>
   <CallStack>
    <Function>anonymous(){var$v_0=this.$9o_1.toDictionary();var$$dict_3=$v_0;for(var$$key_4in$$dict_3){var$v_2={key:$$key_4,value:$$dict_3[$$key_4]};var$v_3=$v_2.value;if(!$v_3.$67_2){$v_3.initialize();}}var$v_1=this.get_viewMap().toDictionary();var$$dict_9=$v_1;for(var$$key_Ain$$dict_9){var$v_4={key:$$key_A,value:$$dict_9[$$key_A]};var$v_5=$v_4.value;try{$v_5.bind();}catch($v_6){Mscrm.CrmDebug.fail(String.format('Exceptionencounteredbinding{0}:{1}',$v_5.getKey(),$v_6.message));catchError($v_6.message,window.location.href,0,true);}}}</Function>
    <Function>anonymous(){this.$AB_1=true;this.ui.bindUI();if(this.$4Y_1.toArray().length>0){Mscrm.TurboForm.Control.PageManager.get_instance().startUIUpdate();}}</Function>
    <Function>anonymous(){this.$L_1.bindUI();}</Function>
    <Function>anonymous($p0,$p1,$p2){var$v_0=Xrm.Internal.startMetricsStopwatch('InitializeXrmControlsandData');$v_0.start();Mscrm.TurboForm.Control.PageManager.get_instance().initialize();$v_0.stop();var$v_1=Xrm.Internal.startMetricsStopwatch('BindXrmtoHTML');$v_1.start();Mscrm.TurboForm.Control.PageManager.get_instance().bindUI();$v_1.stop();Mscrm.TurboForm.Control.PageManager.get_instance().initializeProcessControl($p0);$p0.layoutReady=true;Xrm.XrmPerformance.measureTime('OnLayoutReadyhandlers',function(){returnMscrm.TurboForm.Control.PageBootstrapper.$7D('OnLayoutReady');});Mscrm.TurboForm.Control.PageBootstrapper.$2l.startTracking();Mscrm.Performance.PerformanceMarkerManager.get_instance().addMarker('PageReadyforDataBind',1);Mscrm.TurboForm.Control.PageBootstrapper.$F1($p1,$p2);}</Function>
    <Function>anonymous(){returnMscrm.TurboForm.Control.PageBootstrapper.$H6($v_4,$p1,$p2);}</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; rv:11.0) like Gecko</BrowserUserAgent>
   <BrowserLanguage>en-US</BrowserLanguage>
   <SystemLanguage>en-GB</SystemLanguage>
   <UserLanguage>en-GB</UserLanguage>
   <ScreenResolution>1920x1080</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2016-11-15T17:25:02</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>2057</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{9DF3E03F-C49E-4391-A636-5708AC2C0927}</OrgID>
    <UserID>{DA484B1E-27A7-E611-80C9-00155D5CE8B2}</UserID>
    <CRMVersion>8.1.0.359</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>
Tuesday, November 15, 2016 5:28 PM
Answers

1

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EDIT: This is resolved by removing composite controls from the form header (such as full name or address).

This post seems to be exactly the same issue, but with a different entity;

http://blog.sonomapartners.com/2016/07/script-error-on-case-form-in-crm-2016.html
- Edited by creatiiive Wednesday, November 16, 2016 9:44 AM
- Marked as answer by creatiiive Wednesday, November 16, 2016 9:44 AM
Tuesday, November 15, 2016 5:32 PM
All replies

1

Sign in to vote
EDIT: This is resolved by removing composite controls from the form header (such as full name or address).

This post seems to be exactly the same issue, but with a different entity;

http://blog.sonomapartners.com/2016/07/script-error-on-case-form-in-crm-2016.html
- Edited by creatiiive Wednesday, November 16, 2016 9:44 AM
- Marked as answer by creatiiive Wednesday, November 16, 2016 9:44 AM
Tuesday, November 15, 2016 5:32 PM
0

Sign in to vote

Thank you!!!!!!!!!

Thursday, September 28, 2017 3:53 PM
Answered by:

CRM 2016 Error when leaving Contact form

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