I need help immediately please!!! RRS feed

  • Question

  • Hi:

    I have an original windows xp pro. I was downloading updates from microsoft. One of the updates said it required validation. At the time I decided not to validate. Next time I turned my PC on and tried to go on-line I couldn't. It always says "session timed out" and I can't access the internet. It's got to be a microsoft thing because microsoft is the only site I can access.

    I also get a messege on screen that reads "Microsoft Process Killer Utility encountered a problem and must shut down". Another thing is that although my PC recognizes my DVD drives it doesn't read the DVD's or CD's I insert. It asks for disk to be inserted and it's already there.

    What can I do? How do I get a reply to this e-mail if I can't get to my account? I guess I'll just come back here and see. Please help ASAP!

    Tuesday, March 25, 2008 11:48 AM


  • DvdMan,


    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  This may be hard for you because of your situation but if you can use another system to post here.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/


    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm

    WGA Forum Volunteer

    Monday, March 31, 2008 10:55 PM