locked
coa failure RRS feed

  • Question

  • Per Carey, this what I have found..thanks for your help getting an appropriate solution..CP

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-9DPFD-M2PY3-R3F83
    Windows Product Key Hash: f55QYGyUpQ6nT1lTgFHgRDGtysg=
    Windows Product ID: 55274-640-8935532-23159
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B387EC3B-FDC7-4600-89FA-BACEA55DD5AD}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B387EC3B-FDC7-4600-89FA-BACEA55DD5AD}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R3F83</PKey><PID>55274-640-8935532-23159</PID><PIDType>1</PIDType><SID>S-1-5-21-1715567821-113007714-839522115</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-S380B</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0073V0</Version><SMBIOSVersion major="2" minor="3"/><Date>20050217000000.000000+000</Date></BIOS><HWID>51E03D07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Saturday, July 7, 2007 5:31 PM

Answers

  • Cpkish,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, which seems to be your situation.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 9DPFD-M2PY3-R3F83, you will see that eight other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect to see "Sony" or similar in your situation.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    The CoA will tell you which version and edition of Windows is licensed to run on your computer.

     

    If the CoA is for any edition of XP other than XP Pro, you will have to use the recovery solution provided by Sony to remove XP Pro and install XP Home/Media Center/Tablet.  If the recovery partition on the hard disk was erased, and you do not have recovery CDs, you can order a set of recovery CDs here (enter your model number in the upper right search box):  http://servicesales.sel.sony.com/ecom/accessories/web/productSearch.do

    Please be sure to back up and offload your data because typically the recovery process destroys all user data on the hard disk drive.

     

    If the CoA is for XP Pro, you may want to try to avoid a reinstallation by attempting to use the Product Key Updater Utility here:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    Good luck and post back to tell us how you did

    Monday, July 9, 2007 1:28 PM
  • CPkish,

     

    Dan was spot on. Also I analyzed the diag results with our system and the product key isn't genuine. Please contact Sony Computers thru their website @ http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1.http://esupport.sony.com/?ref=http://www.sony.com/index.php. Next please enter your model number in the lower right corner and hit the blue arrow. It will take you to the model number home page and on that page there will be a link to click to see if a replacement Reinstallation Recovery CD/DVD kit is available to be ordered from Sony.

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager 

     

    Tuesday, July 10, 2007 12:14 AM

All replies

  • Cpkish,

     

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, which seems to be your situation.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 9DPFD-M2PY3-R3F83, you will see that eight other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect to see "Sony" or similar in your situation.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    The CoA will tell you which version and edition of Windows is licensed to run on your computer.

     

    If the CoA is for any edition of XP other than XP Pro, you will have to use the recovery solution provided by Sony to remove XP Pro and install XP Home/Media Center/Tablet.  If the recovery partition on the hard disk was erased, and you do not have recovery CDs, you can order a set of recovery CDs here (enter your model number in the upper right search box):  http://servicesales.sel.sony.com/ecom/accessories/web/productSearch.do

    Please be sure to back up and offload your data because typically the recovery process destroys all user data on the hard disk drive.

     

    If the CoA is for XP Pro, you may want to try to avoid a reinstallation by attempting to use the Product Key Updater Utility here:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    Good luck and post back to tell us how you did

    Monday, July 9, 2007 1:28 PM
  • CPkish,

     

    Dan was spot on. Also I analyzed the diag results with our system and the product key isn't genuine. Please contact Sony Computers thru their website @ http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1.http://esupport.sony.com/?ref=http://www.sony.com/index.php. Next please enter your model number in the lower right corner and hit the blue arrow. It will take you to the model number home page and on that page there will be a link to click to see if a replacement Reinstallation Recovery CD/DVD kit is available to be ordered from Sony.

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager 

     

    Tuesday, July 10, 2007 12:14 AM