counterfeit software RRS feed

  • Question

  • I acquired a W7U some 4 years ago and was fine till last year, when was faced with a popup continuously indicating that my software was a counterfeit, eventually I used the online service to check my software and register a report ID to which I was asked to send my unit to MS in Ireland, a complementary kit was then promised after but to this day was never delivered. not sure now if the whole thing was a scam except that I still receive the same message each time I start the windows and every few minuets telling to that I have been a victim and need to resolve the issue. also at the bottom of my desktop has this imprinted" Windows 7, built 7601, This copy of Windows is not genuine". I have   used the MGAD tool and here is the report.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-K8WVK-VWY2X-X6K84
    Windows Product Key Hash: O5yOYvFWN+TSteTX7MG74uRKLRg=
    Windows Product ID: 00426-067-8832581-86328
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {CD02A445-9FFC-4C81-BF31-2C87F8FA0556}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Standard 2002 [English] - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered,
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CD02A445-9FFC-4C81-BF31-2C87F8FA0556}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X6K84</PKey><PID>00426-067-8832581-86328</PID><PIDType>5</PIDType><SID>S-1-5-21-462604833-3768214788-2836899834</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="6"/><Date>20101117000000.000000+000</Date></BIOS><HWID>6D2E3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Standard 2002 [English]</Name><Ver>10</Ver><Val>48B84ACD3737A64</Val><Hash>jySMBaTX+z1WONwMAThc/v1xekQ=</Hash><Pid>54076-700-0384501-16856</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B851D419DC56C0</Val><Hash>6xhx6fw62lmNfXNUacCtAYdYCgc=</Hash><Pid>89409-864-1225945-65426</Pid><PidType>8</PidType></Product></Products><Applications><App Id="53" Version="10" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-883258-00-2057-7601.0000-1572013
    Installation ID: 004796875696994922144856153675031744388273011565671700
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: X6K84
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 13/06/2014 14:30:16

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:26:2014 11:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      SSDT PmRef CpuPm

    here is also the MS website counterfeit report promising my complementary kit that has yet to arrive:

    Counterfeit Report Id: ITGG-6NBX

    <label style="padding:0px 0px 7px;margin-right:0px;margin-bottom:0px;margin-display:block;color:#4c4c4c;font-family:'Segoe UI', Verdana, Arial, Helvetica, sans-serif;font-size:16px;line-height:normal;">Current Status: Complimentary kit shipped to customer</label>
    • <label style="padding:0px 0px 7px;margin-right:0px;margin-bottom:0px;margin-display:block;">History:</label>
      Complimentary kit shipped to customer
      Friday, July 26, 2013
      Physical evidence received by Microsoft
      Thursday, July 11, 2013
      Counterfeit report submitted
      Thursday, June 6, 2013

    Friday, June 13, 2014 1:50 PM


All replies

  • You will need to contact Microsoft directly.  Please see: Counterfeit Software Report Status and FAQ

    Carey Frisch

    Friday, June 13, 2014 2:01 PM
  • The -067- portion of your Product Key indicates that it is a Not-For-Resale MSDN version.  

    In order to get an MSDN subscription, you need to sign agreements with Microsoft.  Then they allow you access to keys that are to be used ONLY for the purpose for which they were intended.  When those keys are leaked and "activated" enough times, Microsoft will ban them from further use.  That might take over a year before a particular one is banned.  But the effect is the same - the counterfeit installation is then flagged as non-genuine.

    For more information see the following thread:


    If you are not an MSDN subscriber, you will need to purchase a genuine copy of Windows 7, reformat and reinstall.  Be sure to backup your data first.  If this is the case, contact the seller and demand an immediate refund.  Do NOT accept an offer of an alternate key!


    As far as the Counterfeit Kit, I have no idea and you will likely need to contact Microsoft directly.

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, June 13, 2014 2:36 PM