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Outlook client - Synchronization tab is missing RRS feed

  • Question

  • We have CRM 4.0 installed on our domain server. I have already installed an Outlook Client on several Pcs and everything works fine on them.
    However, on one of the system syncronization does not work.
    There was no error during installation or configuration. It cann normally connect to the CRM server. I can also browse all menus, and data (acconts, contacts etc.) within Outlook. However, when I try to "Track in CRM" I get error.
    I tried to check configurations in Personal Options->Synchronization tab, but it is missing. There is "General" and "Workplace", but no "Synchronization" between them. Also in the "E-mail" tab I don't see any of "Select how CRM for Outlook should integrate e-mail with Microsoft Dynamics CRM" options.

     

    The PC has Windows XP SP3, MS Office 2010 (32-bit) - the same as other systems.
    Client Rollups 1,5,7,11 and 12 are also installed.

     

    I have tried to reinstall the client 3 times, but have the same issue.

    I am using online mode. A Diagnostics tool did no show any errors.

    The user has full priveleges on this system or within CRM.
    Also I tried to use this PC's user ID to connect from another PC and everything is working there.

    Has anybody seen this issue before? What can be the cause?

    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 10:12 PM Forum consolidation (From:CRM Online)
    Thursday, September 23, 2010 4:06 AM

Answers