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Transfer calls to another user's voicemail RRS feed

  • Question

  • OCS R2

    I'm trying to find a way to transfer calls directly to a user's voicemail without first ringing their phone. We already have Exchange UM Subscriber Access setup but I believe I need to create an auto-attendant with an extension that can be dialed which will allow calls to be transferred to someone else's voicemail. I'm basically looking for documentation that addresses this.

    Friday, September 11, 2009 5:47 PM

Answers

  • There is an option in either the AA or the dial plan called "allow users to leave voice messages" it will prompt a caller if they would like to leave a message before transfering to the user. Ultimately this is what you will want to use.
    Randy Wintle | MCTS: UC Voice Specialization | WinXnet Inc
    Tuesday, September 15, 2009 10:52 PM

All replies

  • When you enable user for voicemail on MOC you have a option: "Foward call to voicemail".
    Bruno Estrozi - MCSE/MCTS/MCITP - Unified Communications Specialist | http://brunoestrozi.spaces.live.com
    Saturday, September 12, 2009 12:17 AM
  • When you enable user for voicemail on MOC you have a option: "Foward call to voicemail".
    Bruno Estrozi - MCSE/MCTS/MCITP - Unified Communications Specialist | http://brunoestrozi.spaces.live.com

    I'm not trying to get an OCS user to forward their incoming calls to their voicemail, I would like for any user to forward a mis-directed call to another user's voicemail who is setup for OCS/Unified Messaging. This is especially needed for the receptionist.
    Tuesday, September 15, 2009 4:35 PM
  • Sorry, I can't understand exactly what you want.

    You want which a user can forward a call directly to voice mail of the another user?


    Bruno Estrozi - MCSE +S +M/MCTS/MCITP - Unified Communications Specialist | http://brunoestrozi.com.br
    Tuesday, September 15, 2009 4:43 PM
  • Sorry, I can't understand exactly what you want.

    You want which a user can forward a call directly to voice mail of the another user?


    Bruno Estrozi - MCSE +S +M/MCTS/MCITP - Unified Communications Specialist | http://brunoestrozi.com.br
    The way it normally works is you forward the call to what is generally called 'express' messaging. Once that answers, you can then select the person whose mailbox should receive the voicemail and then a message can be left there without ever ringing that user's phone. So I guess the answer to your question is 'yes'.
    Tuesday, September 15, 2009 7:34 PM
  • So if you have exchange connected to OCS then you can do this. Otherwise it is actually a function of the PBX there are some tricks but it really depends on the PBX as to how this works.

    are you going directly from PBX to exchange or do  you have the call homed on OCS.
    Mitch Roberson |MCITP:Enterprise Server Admin, Messaging |MCTS:OCS with Voice Achievement |MCT
    Tuesday, September 15, 2009 8:35 PM
  • If you have an active call in communicator, and you are integrated with exchange 2007 or 2010 unified messaging you can choose to transfer the call directly to another user's voice mail.

    Select the transfer icon, select "Another Person".

    When the box opens asking to select a contact, do not click on the name, but click on the icon on the right hand side with the little down arrow. When you click on that menu you will see an option for voicemail.

    This will only appear if that user is enabled for Exchange Unified Messaging, and OCS 2007 R2.


    Randy Wintle | MCTS: UC Voice Specialization | WinXnet Inc
    Tuesday, September 15, 2009 9:02 PM
  • If you have an active call in communicator, and you are integrated with exchange 2007 or 2010 unified messaging you can choose to transfer the call directly to another user's voice mail.

    Select the transfer icon, select "Another Person".

    When the box opens asking to select a contact, do not click on the name, but click on the icon on the right hand side with the little down arrow. When you click on that menu you will see an option for voicemail.

    This will only appear if that user is enabled for Exchange Unified Messaging, and OCS 2007 R2.


    Randy Wintle | MCTS: UC Voice Specialization | WinXnet Inc

    We do not have full integration so that's not an option for us. What I'm looking for would be an auto-attendant that instead of allowing you to 'reach a specific person', it instead allows you to leave a messages for a user that you select without ringing their phones.
    Tuesday, September 15, 2009 10:47 PM
  • There is an option in either the AA or the dial plan called "allow users to leave voice messages" it will prompt a caller if they would like to leave a message before transfering to the user. Ultimately this is what you will want to use.
    Randy Wintle | MCTS: UC Voice Specialization | WinXnet Inc
    Tuesday, September 15, 2009 10:52 PM
  • Hi

    When you log into OVA you can also select the option to leave a message to another user (choice 5 from general menu if I look into the OVA Quickstart guide) but it's not a quick way to do it I agree.
    Wednesday, September 16, 2009 3:08 PM
  • hi
    Any update for your isuue?

    Regards!
    Thursday, September 17, 2009 10:31 AM
    Moderator
  • Hi

    If you correctly did the integration between OCS R2 and Exchange 2007 UM, you have a sub menu in Communicator when you right click on a contact, then chose "Call" and at the bottom of the phone number list you've got "Voice Mail" and you will directly go to the voicemailbox of the contact

    Check image at http://blogs.technet.com/ucedsg/archive/2008/11/20/some-more-r2-goodness.aspx
    Friday, September 18, 2009 7:42 AM