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cannot update from windows updates RRS feed

  • Question

  •  i can not download anything from windows. it says i need the genuine plugin. i have run the genuine advantage diagnostics on both firefox and IE 7. i cannot update the system because that site leads me to a google search bar.it will not let me download the fire fo plugin and active x is installed on ie. this is my error. i did clean out my hard drive and re-installed but i thought i had downloaded since then. i am running service pack 3. p.s this is a genuine windows as this is the windows that my computer came pre-installed with from dell. Here are two different diagnostic results

    Contact me at ****Removed Personal Email****

    Microsoft Genuine Advantage Diagnostic Results

    Passed

    Active scripting allowed

    Passed

    Display images enabled

    Passed

    Computer time and date correct

    Passed

    Cookies enabled

    Passed

    ActiveX enabled

    Failed

    Windows validation ActiveX loaded

    Failed

    Office validation ActiveX loaded

    Failed

    Validation Self-help ActiveX loaded



    Microsoft Genuine Advantage Diagnostic Results

    Passed

    Active scripting allowed

    Passed

    Display images enabled

    Passed

    Computer time and date correct

    Passed

    Cookies enabled

    Passed

    Plug-ins enabled

    Failed

    Microsoft Genuine Advantage plug-ins are installed and loaded

    Passed

    Office validation ActiveX loaded

    Passed

    Validation Self-help ActiveX loaded

    Failed

    Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers


       
       
       
       
       
       
       
       
    • Edited by Darkstarknight Thursday, April 30, 2009 12:06 AM
    • Changed type Stephen Holm Thursday, April 30, 2009 12:20 AM
    • Edited by Stephen Holm Thursday, April 30, 2009 8:38 PM removed personal email... stephen
    Wednesday, April 29, 2009 11:48 PM

Answers

  • David,

    Please submit a service request with Microsoft Product Support. Include your Product Key for Windows XP, email address and phone contact information so that we may analyze specifics surrounding the problems you are encountering. Also please include the detailed information as you have here. This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request.

    MGADT:

    http://go.microsoft.com/fwlink/?LinkId=52029

    Thank you again David...



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 5, 2009 5:37 PM
    Friday, May 1, 2009 5:24 PM

All replies

  • Darkstarknight,


    Thank you for visiting our WGA Forum today.  Please re-run the MGA Diagnostic Tool and provide us with the full results back in this thread. This allows us to see what you are experiencing.  Please reference the Announcements portion of the Forum for detailed steps.


    Thank you


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 30, 2009 12:22 AM
  • how do i get a more detailed results. i can not download anything from microsoft servers so and microsoft self helps, i cant download. except for the legit check
    Thursday, April 30, 2009 7:19 PM
  • Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 30, 2009 8:38 PM
  • Let us know if you can't run the MGA Diag tool


    Thank you David


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 30, 2009 8:39 PM
  • on the diagnostic tool it tell me i need to download something but it never prompts me to.
    i never get the run save , or cancel. it doesn't even appear in the blocked pop ups. i have all my firewalls off.

    http://go.microsoft.com/fwlink/?linkid=52012 does not work it leaves me with an error page

    anything from download.microsoft.com i cannot download.

    the error says

     

     

    Failed to Connect

         

         
         
         

         
           
           

             

    Firefox can't establish a connection to the server at download.microsoft.com.

           


           
           

    Though the site seems valid, the browser was unable to establish a connection.

        * Could the site be temporarily unavailable? Try again later.
        * Are you unable to browse other sites?  Check the computer's network connection.
        * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.



    STEP 2... there is no OEM it just says dell.
    i am running windows XP media center edition 2005
    its a green and blue sticker
    Thursday, April 30, 2009 11:04 PM
  • David,

    Please try using IE 7. Please try without using a firewall or any other programs which may be blocking you from visiting this Microsoft site.


    Thank you :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 1, 2009 12:39 AM

  • all firewalls are off. its not the microsof site that i cant visit its any thing to do with downloading things from microsoft.
    when IE 7 did work it said the website could not be found.
    i cant use IE7 i get an error. when i did use IE7 the diagnostic too said active x was supposed to pop up. but it never did and i put accept all cookies and the lowest activex setting.
     i reported this error and the link it gives me leads to this website


    http://wer.microsoft.com/responses/Response.aspx/95/en-us/5.1.2600.2.00010100.3.0?SGD=53f06881-097b-436b-bede-420623ad034f

    which says

    Problem caused by Windows

    This problem was caused by Windows , which was created by Microsoft Corporation .

    There is no solution for this problem at this time. However, your computer might be missing updates that can help improve its stability and security.

    Recommendation



    Go online to install high-priority updates from the Windows Update website.

    1. Click to go to the Windows Update website:

      Windows Update

    2. Click Express to scan for high-priority updates.

    3. If any updates are found, click Install Updates .

      Note
      If you have turned on Automatic Updates , you might not see any high-priority updates listed. If this is the case, the updates have already been downloaded to your computer.

    Additional information


    only when i click on update windows it sends me to a google homepage
    Friday, May 1, 2009 8:42 AM
  • David,

    Please submit a service request with Microsoft Product Support. Include your Product Key for Windows XP, email address and phone contact information so that we may analyze specifics surrounding the problems you are encountering. Also please include the detailed information as you have here. This will enable us to review current information after the changes you made. Once this is completed, please reply back to this post and provide the SR # generated by the service request.

    MGADT:

    http://go.microsoft.com/fwlink/?LinkId=52029

    Thank you again David...



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 5, 2009 5:37 PM
    Friday, May 1, 2009 5:24 PM
  • SRX1100908938‏
    problem solved
    thanks
    Tuesday, May 5, 2009 11:58 PM
  • Thank you Darkstarknight. I will take a peak @ this. What was the final fix they provided to you so others may see th is should they experience what you did.


    Thank you Darkstarknight and we are glad you are operational again :-)



    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, May 6, 2009 1:45 AM
  • i had a virus that did not allow me to download anything from a windows server and only windows server (all other websites were fine). including superanitspyware. i downloaded a trial version of a very expensive antivirus and removed the virus. apparently my antivirus had gone out of date.
    Wednesday, May 6, 2009 7:13 AM